Firestone Complete Auto Care

Came in to get some work done and an oil change. They completed the initial work without an issue. I asked about the oil change and they confirmed it was done and charged me for the work and even the filter disposal. I noticed that the sticker on the windshield hadn’t been changed and the oil life % was still at 60%. I drove back and told them they didn’t do it actually thinking they just didn’t apply the sticker. The counter guy went into the garage and the mechanic told him he forgot. This isn’t the first time they charged me for work and then said they forgot. It will be the last.

Never go to this place, it took me 4 hours to chang Tires, people are rude! Fuck this place

I set up an appointment for an oil change and alignment for 11 AM today. When we arrived at 10:50 AM, we were were told that my car would be done by 1:30 PM. It is now 3:00 PM and my car has yet to be taken into the carport. This is ridiculous. If you are unable to handle this volume, please don’t accept appointments that cannot be kept. Also, it would be greatly appreciated if we received honest, or better, estimates on the wait time. An oil change should never take this long. Ever.

I have definitely experienced better here; I have been a customer for many years but the other day I was very unhappy. I took my car in for an oil change; I let them know I was going to a long lunch to kill time and they never bothered to tell me it would take much longer, like 4 hours. So after two hours I returned and nothing had been done and I had an appointment to get to, so here we are, I still have no oil change and I don’t even have a new place to go to except for a gas station. :(
I understand that you may be understaffed sometimes, but I can’t spend my whole day there for a simple oil change. It’s too much of a waste of time.

This place very unprofessional. I had to go in Firestone Complete Auto Care because it was the closest place to me. I was waiting my tires almost 2 hours. The front desk agents so unfriendly. Poor ethics and not the pleasant customer service. Take your business somewhere else.

most unhelpful, rude people I have run across in a long time. needed a new tire for my daughters car. walked in the door and was greeted with a cold stare from the young female employee who never asked if she could help me. An older man came in from the bay, asked what I wanted then informed that they were slammed and I would have to wait 3hours. Went to Goodyear, who took care of me even though they were closing early. In and out in 20 mins. Firestone lost out on an easy $ 200 tire sale

After making and receiving an appointment to have my 10,000 mile maintenance completed for today @ 11:30. They had not even started on my car by 2:00. 2 ½ hours later! Why even bother with an appointment? I will never get caught up in their trap of wasting over 3 hours of my work day!!!

I called Seth this morning to get 4 new shoes for my truck. He was extremely helpful and went over the options with me, good, better, best, and even suggested some ways to save a few dimes. I chose to go with a higher priced option and brought my

Great staff that is very willing to help with out the big sale to follow. Making an online appointment is the way to go as this store always is busy.

Affordable, fast, and always good customer service. Down load the app, or check the website for coupons and specials… love the 20.00 oil change!

This place is great! Starting with the customer service, we met Joe who helped us. Joe is a tire guru! He had so much knowledge of tires and was a very seasoned employee. He actually ended up saving me a lot of money. I got my car serviced there and all their prices are fair and decent and they have tons of specials! Their work is great and we always come here for all our car needs :) I feel more comfortable coming here than the other car shops I have ever been to.

I went in to get my tires checked and did an oil change. Joe was the person who helped me out and he managed to make everything perfect even though it was an extremely day for them. I left the car with them and thought I would have to wait until 5pm to get my car back. It took shorter than I planned for them to get my car ready to go! Impressive work everyone and thank you for taking care of my car.

I’ve been here 2 – 3 times. The service is always fantastic. I’ve gotten my oil changes, alignment, and tires changed here.
I bought tires online and called them in advance to see if I could get them shipped over there and installed. The usually don’t accept tires from this company, but were very accommodating.
I hate going to get stuff done to my car because these places usually have horrible service, dirty facilities, and they’re scammers. I don’t feel like this place is any of that.

the service is friendly, and the staff is extra helpful. i came here for an oil change and a car inspection, but left with lots of tips and advice. i just moved to texas from out of state, so joe and seth advised me to call my car insurance to switch it over to a texas policy, then fax the info over as my car was getting worked on. i waited for only about half an hour and was out the door, on my way.
as i was paying, joe asked me if i wanted to open a firestone credit card, which i never do, but it made sense. there’s no annual fee, and there’s lots of discounts for having the card. today i saved $ 25 just for opening the card. there’s no interest for 6 months for balances less than $ 2,400. plus, i get free tire repairs and free tire rotations, along with the rest of the peeps who share my address. sweet!
before i left, they directed me on the next steps to take to switch my driver stuff over to texas regulations, including my license and registration. they told me where the buildings were, and helpful tips, such as the court house does not accept credit card, so i was prepared and went to the bank ahead of time :)