The UPS Store

This store continuously amazes me. First I left one of my labels at home and asked if I could print it out really quickly. They told me it would cost $ 3 to print it out. Then they will make you buy a whole thing of tape to tape closed a small box. And finally during the holidays they somehow don’t have stamps but we’re extremely happy to charge almost a $ 1 per envelope (which is twice the price) to mail it out using their system. It’s such a shame that these owners own both ups stores in bel air because they have no idea how to treat customers. I have started going to Office Depot to do my shipping.

We had a slew of boxes to send to Germany. The staff were all very helpful and off the boxes went. Then all the boxes were returned to us. Turns out you can only send 16 oz. or less to an APO box for a retired service member. Unfortunately, none of the UPS employees knew that; too bad because it would have saved us several hundred dollars. That sucked. No offer was made to compensate us but perhaps that would not have been possible.
The 3 stars come with what happened next.
When I came back to resend, Paul and Josh were great. Now, the items had to be sent to a German address and the cost would have been many, many times the value of the items. We had to cut down. A lot. After talking with the recipient, the unpacking and re-​packing commenced. There were boxes everywhere. As in, all over the top and blocking the counter. Other customers continued to come in. One or other of the guys would take care of them then return to help with my project.
Spending the extra time and lots of money was upsetting and frustrating, but the extra effort with the second shipment eased things.
Now they know about the rule (I hope…) and I will still continue to come here for pack and ship support.

The tl;dr version: Below is my account of dealing with a package that UPS damaged and filing a claim. No matter how nice the store employees are, the claims process is obtuse and not customer friendly. They will do everything to pay as little as possible or get out of the claim altogether, and paying for insurance to them means nothing.
Because of this I will be without the computer that I use for work (a $ 1800 system) for over a month, and out of pocket for hundreds of dollars. Save money by going with a company that will actually take care of your packages and who can understand your situation should an issue arise.
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It’s unfortunate that I have to give this one star, because my initial impression of this store was great. I was shipping a desktop computer across the country so I could continue working on my trip, and an employee there assured me that they knew how to pack these systems carefully and that since I had $ 1800 worth of insurance my package would get special handling.
Cut to a few days later across the country and the package is wrinkled, dented, and gouged all over. There is also a huge black skid mark on it as well as marks that show something heavy was sitting on it. Upon opening the package the front end was shattered, the top and sides dented/​scratched, and various internal components were twisted and bent.
Submitting a claim was overly difficult, having to send 6 separate emails to get all the pictures they required under their file size limit. It took two days for the claim to process, and they admitted fault on their end. I was happy for a brief time, thinking I would get a timely replacement because I needed this system for the trip itself (a month long).
I was told I couldn’t repair it myself (I had built it) and that I needed a third party estimate. Then they would need to make a ruling on that estimate, and once that had been done it would take 7 – 10 business days to mail a check. The repairs itself would need funds up front, and another 7 – 10 days to order parts. Altogether I would be lucky to have the system back before I had to return home, and ship it again.
The store owner also said that depending on the size of the estimate that UPS may dispute it and want a vendor they prefer to look at it, again delaying the repairs for a system I use for work. I asked corporate what was the point of paying for insurance and declaring a value if you aren’t willing to pay for it, and why is your mistake my headache? I have not received an answer.

Great place to drop off UPS return packages, but their prices for shipping and supplies are an outrageous. I just paid $ 10+ for a roll of packing tape (no prices are posted). I used it and then had to buy it… Don’t make the same mistake!

No love here. We were not guaranteed any liability against damage by UPS. So, we went to FEDEX just down the street. FEDEX was so more professional and quick, and gave us full insurance against any damages. Owners a bit unfriendly too. We paid just the same for FEDEX Ground and will be delivered by Christmas too! No such from this «UPS» store!

I love this place!!! The staff has always taken care of all our shipping and receiving needs. They have also printed our company flyers for our mailings under tight windows of time. More importantly I feel all of our packages are handled with the best care! Thank you for all you do!

UPS delivered my package and the box was severely damaged leaving the contents of the package exposed. I had paid $ 50 to have it shipped and didn’t think I should have to pay for a package arriving like that so I filed a complaint.
UPS instructed me to bring it to the local UPS store to ship it back. I called my friend to help me with the package because of its size and weight. She helped me load it in my car and came with me to the UPS store. The store employees were very rude and told me that they could not take the package as it was. I explained that it was exactly as UPS left it. Instead of demonstrating good customer service and taping the box up for me and taking care of it the employees wanted nothing to do with the mess. «They are a franchise and don’t have anything to do with UPS deliveries».
I will NEVER step foot in that store again. If I were the owner of the UPS store I would have taped the box even though it wasn’t my problem in hopes that helping would get me a new customer and spread word of mouth.
When I told my husband what happened he knew exactly which store I was talking about and said «they are rude».

The woman who runs this place is ultra friendly. And provides excellent service.
Had to mail a package today and she wrapped it and gave me a label and everything. 100% FREE.
A++++.

The store is owned by a very nice lady who was very helpful when we wanted to open up a mail box. The parking lot is adequately sized and the store is open a few hours after working hours making it easy to pick up mail.