Bed Bath & Beyond

Worst BB&B. Horrible customer service, very rude. No one greets you. It seems like there’s no employees around to help. Just terrible. Take the extra time & go to the BB&B in white marsh!

It kills me to have to give this store a star. Horrible customer service. As another reviewer wrote, the employees here are condescending and act as if they’re doing you a favor. I could not believe the way I was treated. Not one person greeted me. In fact, I actually felt awkward being in there.
But this is what happened that pushed me over the top… I had two coupons to use. I usually combine them at a few different locations I go to, so I figured I’d see if I could do the same thing here. The cashier rang my item up and told me she could only take one coupon. I apologized and told her I wasn’t going to take it. She had to have someone come to delete the item from the computer, so I waited, not knowing if I had to sign something or not. Regardless, she didn’t say a word so I assumed I wasn’t supposed to leave yet and I wanted my coupon back.
After standing there for about five minutes, the manager came and asked if everything was ok. She said ’ yes ’ but was making rude looks towards me, as if I’m crazy lol. I started to get the hint that I was done there but why didn’t she tell me? She did not say ONE WORD. You would think she would say something sling the lines of ’ ok you’re all set’ or’ thank you ’ or SOMETHING. ANYTHING. But you know I’m standing, waiting there and you’re acting as if I’m a friggen moron. The manager isn’t much better. You would think he would ask me if there was something he could do for me.
So finally I asked if I could get my coupon back, because that’s what I’ve been waiting for! Now who’s the one standing there for no reason? She tells me she tore it up. Ok. Well, instead of standing there in complete silence, not doing anything but making your customer feel extremely uncomfortable, why don’t you think about what you can do to make the situation better and get me another coupon? It’s not my fault she ripped it up! Seriously, she was just gonna take my coupon for no reason? Anyway, the White Marsh store was great! The people were so friendly and gave great customer service. I will drive the extra 20 miles to go there next time!

Terrible BBB. manager is downright racist and gave total attitude upon making a return. He took the receipt to the back and didn’t even explain why before doing it. He comes back 25 minutes later without an apology and says he can do a return. As if he was doing me a big favor by processing the return.
Furthermore, he said it in the most condescending voice and tried his best to make me feel small and belittle me and make me feel bad for even making a return. I asked if there was some problem and he said no don’t worry about it and that he would do a return. I would not go back.

Eh. I’ve been to much better BB&B’s. This one is small and doesn’t have as many items as the one in White Marsh. The employees are always friendly, which is a plus. But I’d rather take the drive to White Marsh to have more options.

Decent BBB. Parking is easy enough and they are pretty well stocked. People in general are pretty nice, though sometimes they have a bit of an attitude. They carry a decent selection of the Keurig coffees and what I don’t find I can get online. They also take expired coupons, so that is always useful.