Travelers Auto & Homeowner’s Insurance

This is the the worst insurance company I have ever been with. I was directed there through an agent who promised me that if I bundle my renters insurance and auto insurance as well as payroll deductions, I would get a greater discount. After an hour on the phone, we agreed to the price of $ 1548. In two months, my coverage jumps to $ 1825.2 without sending me any notification. When I tried to reach out to them to get answers, I was given the old run around («drop calls», line transfer, long hold, voice mails) you name it. As a result, I decided to terminate the service. They continue to send me a bill and threaten to take me to the collection agency (ruin my credit score) if I did not pay. I called them again to investigate the reasons why my insurance balloon without my knowledge. They replied that they need «proof of continuous coverage» prior to their service. I called up my old insurance company and send them my documents. They told me that this was all they needed and that I will be given a refund back. I hear nothing for the next 2 days and decided to email them. They told me that because my coverage did not meet their expectations, they cannot honor that refund. I did more research on this company and found that I am not alone. There are many others who are scammed by this evil corporation TRAVELERS. They will give you what you want to hear and increase the cost behind your back due to hidden fees and missing documents that was never specified in the original agreement. Please do yourself a favor and stay away from here. I do not want innocent people to get screwed by Travelers. When it’s too good to be true, it is.

I recently had a non injury auto accident claim. Every one I dealt with in the claim department was rude and/​or incompetent

They quoted me $ 918 for a 6 month policy and it took calling every month to be billed the same amount every month (because they add hidden fees every month). After many long holds and painful conversations with representatives that never want to fix or resolve the problem, I spoke with a manager who assured me the account was up to date and I paid what was actually owed. The new policy started and he quoted me an amount and told me the policy went from $ 918 to $ 965. Even though I have a perfect driving record and no speeding tickets. I paid my new payment which he requoted at $ 152.66 month (with auto pay) or $ 158.66 (without auto pay). I payed my first installment and the next month the bill came to $ 190.00. I once again called the representative, who did not have a clue why it was coming at a higher amount. I asked to speak with a manager and she refused and hung up on me. I called just now because the policy now has grown into a monster bill with no representative able to fix or explain why every month a new amount is recalculated. After a painful and unsuccessful conversation with the guy who said «I need to own up to the fees on the account to bring it up to date». He also refused to connect me to a manager and told me his name was Dan Fucs. Which I have to imagine is a bogus name. DO NOT GET TRAVELERS TOTAL SCAM!!!

oh my where to start i guess the fact that i have to give them one star to write the review they deserve zero stars ~ this company has been the worst place i’ve ever had the misfortune of having to deal with
((bar none)) i am a big fan of 5 star and positive reviews so this one really sucks. their fully insured driver hit and ran my beautiful 95 trans am with his huge dodge ram truck while i was at a garage sale… a fellow customer yelled hey that guy just hit your car, so i ran into the street waving and yelling… he braked looked at me in his mirror and took off~ i jumped in my car and had to do 90+ mph to catch the guy on mountain roads very dangerous but he was not getting away with that period! so while on the phone with 911 dispatch, i related entire incident including his license plate # i was told to disengage pursuit and go to my residence for report. it took «me» ((not chp”)) 3 weeks to track this creep down only to have him lie to chp and state i didn’t know i hit anyone i didn’t see anyone waving me down or following me… ummmm check the 911 call yes he did! anyway fast forward three and a half weeks cop made contact with driver… 1 mo. later my paint was still located under his bumper… my hood, bumper and left fender crushed… this horrible claims adjuster from florida who we will call sarah tried to deny claim on my hood for three weeks after telling me they were accepting liability, took back her statement which btw i have in writing said they were disputing hood happened at same time a rest of damage. then a few days later after telling same thing to the estimate guy at my collision ctr. retracted saying that and said they were not disputing hood any longer then a day later said they were not paying out anything that their adjuster says there are multiple points of impact to create damage to my vehicle… let me be very clear here this creep lives 1 ½ blocks away from me and this whole 2 mo. s i’ve had to keep my cool head … i had asked her in three separate emails to please send an investigator to match the damage to both vehicles and this person we are calling sarah said she could not do anything or pay out any claim now because her insured party would not and has not responded to multiple attempts to reach him ((really)) (((not my problem))) you have police report putting your driver at fault my paint under his bumper and it goes on and on and on she lied to me multiple times i am suing them for bad faith and if you have a problem with your insurance and you think a change is in order read the reviews before choosing travelers they are horrible they lie they use bad faith tactics to try and deny claims all around bad bad bad~ stay away from this company~

Big insurance could care less about you as a consumer
Avoid travelers at all costs
Very displeased with there lack of response and concern

On Jan.5 2012, around 6:30 pm I had stopped my car on Cummins Highway South (Boston) at a traffic light waiting for the red light to change. Cummins Highway South has two lanes and my car was in the right lane. A huge trailer truck owned by Arpin Van Lines (license plate # 16TLR76979) driven by Mr. K. B in the left lane came from behind and hit the rear driver side door near the tire and then broke the driver side mirror. This impact put a dent in the rear door and also broke the rear stabilizer link.
I filed a claim with Travelers Insurance on Jan 19^th.
On March 21^st Ms. B of Travelers sent me letter stating that Travelers Ins. had determined that I was 50% at fault because I hit the truck when I attempted to pass the trailer on the right as Mr. Bruce was making a wide right hand turn at the next set of lights.
This is totally false. There is no need for me to move into the left lane because the right lane leads to route 138 South which takes me home in Milton.
If I had hit the truck, the front driver side of my car would have been damaged.
There was absolutely no damage to the front of my car.
In an email dated March 26^th Ms. B stated that the tractor trailer being large, was straddling the middle of the roadway and that there was a vehicle ahead of the truck in the right lane. This vehicle was mine. It is very clear from this statement the right side of the truck projecting into the right lane hit my car from behind on the left side. This accounts for the dent on my driver side rear door.
Let us assume that Mr. B is telling the truth. He took a right turn from the left lane.
1) This is a traffic violation.
2)) At 6:30 pm traffic moves at 25 – 30 mph on this road. I would have seen and heard a 16 wheeler taking a right turn. The truck would have taken 2 – 3 minutes to make the turn on this narrow road.. I would have stopped immediately.
3) Mr. B stated that the two vehicles made contact. If the two vehicles made contact then he is at fault because he was turning and I was going straight.
Mr.B did not file an accident report with Boston Police and RMV. Hence Ms. B could not have seen an accident diagram.
I did file an accident report with Boston Police and RMV immediately.
There is absolutely no basis for holding me 50% liable for this accident.
Mr.K B is 100% liable for this accident because,
1) the truck was straddling the lanes according to Mr.Bruce.
2) hit my car from behind
3) I did not hit the truck because there is no damage to the front of my car
I would like to point out the deception practiced by Travelers in this case .
I had mentioned to Ms. B that there was no witness to this accident.
The repair estimate from Ms. H K, appointed by Travelers was $ 131.79. For some mysterious reason she missed the dent on the rear door.
I got an estimate from Classic Collision Center which was one of the body shops recommended by travelers. This estimate came out to be $ 1988.24.
After the repair estimate increased from $ 131.79 to $ 1988.24 on Jan.30^th,
Ms B claimed that there was a witness to the accident and that she was waiting for a statement from the witness before assigning liability. This witness was not mentioned earlier. Strangely this witness did not have a phone number.
I never heard from Ms. Belanger till March 15^th. On March 16^th when I insisted that my claim be settled by March 23^rd, Ms. B told me that according to Mr. B I hit the truck while changing lanes. She had never mentioned this before. From Jan. 19^th till March 16^th Ms. B kept on delaying the settlement of the claim by introducing a non-​existent witness and then arrived at a totally illogical conclusion contrary to the evidence.

When my car got badly damaged by a hit-​and-​run driver overnight, I filed a claim which had been denied by Travelers: Travelers stated that I took the car at night, had an accident and parked it back where it previously was so that I could collect compensation. Basically, all these years, I paid for an insurance that does not pay back for damages that are, by the way, beyond my control. Travelers shows a lack of professionalism and, above all, a lack of honesty.

I had to deal with these jokers when a 17 year old didn’t yield to me in a rotary. I was in it, she blazed on through the yield sign and blammo. Traveler’s said I was 15% at fault. Utter BS. Yeah, I didn’t have to pay anything, but it’s the principle. The fundamentally flawed system that allows the insurance company (who will have to pay) to decide who is at fault and at what percentage is screwed up, but Traveler’s only makes it worse. They were aggressive and mean, stalled the process and generally made my life an obnoxious mess for a month. Even the body shop mentioned how uncooperative and painful they were to deal with. They pulled all kinds of crap, like calling me and telling me that I had to bring my rental car back yesterday. Unbelievable, but totally true. I managed to convince them to let me bring it back that day rather than the day before (my time machine was broken), but again, it’s the general idea. I hope I never have to deal with them again, and I can only imagine they treat their customers with the same corner-​cutting unprofessionalism that I experienced.