Ohana Party Rentals

No call, no show, wouldn’t return our calls.

IS THERE A NO STAR OPTION?
How this company is still in «business» is beyond me? I blame myself for not reading these reviews and paying attention to ALL the red flags. Trust me and everyone else on here… don’t waste your time.
Gus called me a month in advance of our wedding to settle the payment for the linens I ordered. Great. I’d love to check something off my list. No, he had the wrong date and was calling me the day before what he thought was the correct date. I corrected him and said, I’d like to settle the payment and arrange for someone to pick up on my behalf at a specific time the day before the wedding. We’d like to use the linens for the rehearsal too. He confirmed and then said he would update the invoice (since I added a few things) and email it over and then we could take care of payment. Nothing. 1 week, 2 weeks later… nothing. I call to confirm a week in advance. Nothing. When a «company» phone number has a full voicemail, and no one answering the phone… don’t do business with them.
My next mistake… I assumed it would all work out. My friend showed up at the time we agreed upon on the specifc date of our rehearsal. No one to be found. The warehouse is completely hidden and hard to find. She said it didn’t even look like a business. So she called and Gus said he wouldn’t be to the office until 5p. so I called and explained to him that we needed the rentals for the rehearsal and he said he would try to get someone over there and meet us to pick up. He said he would call me back. I sent my brother at 5p to meet someone. NO ONE SHOWED! I called 5 or more times and it went straight to voicemail. on top of all of the other things I had going the day before my wedding. after CALLING all day, Guz texted me at 10p that night and said I could pick them up.
We ended up having to scramble and find another company last minute… and paid a lot more buy buying at Fred Meyer since they didn’t have everything we needed. I’ve requested my deposit back from Gus and… shocker…haven’t heard. I understand if there are extreme circumstances and something comes up, but poor communication and 5 terrible reviews in a row… quit your day job buddy. It’s not working out.

DO NOT RENT FROM THIS COMPANY!!!
Save yourself the time and money. You may think you’re saving money by using Ohana from their low prices but it is not worth it I swear.
I sent a deposit in January for my wedding in August. It was cashed immediately. We were paying an extra $ 175 for late night pick up, about a month before the wedding Gus, the owner, told us he was going to drop the tables off 3 days before the wedding and pick them up 3 days after. Which wasn’t going to work since we were having our wedding at a yoga studio that’s in use 7 days a week. Also what happened to the same night pick up that was promised???
Then finally a few weeks before the wedding he cancelled our reservation which was SO stressful. It was nearly impossible to find other tables that close to our wedding day. The only ones available were $ 500 more.
BUT the worst part is Gus is a total liar and said our refund was in the mail when it clearly wasn’t. We gave it a week then called and he wouldn’t answer my calls. So we called from a friends phone. He said he uses a ‘third party system’ to process refunds but couldn’t give us the name of it so we could get a tracking number or anything on this supposed third party. It took 2 months to get our deposit back. We were literally walking out the door to file a claim in court against Ohana/​Gus when the check arrived. We threatened to sue him 3 times before we actually got our money back.
We are filing with the better business bureau. This company shouldn’t be in business and whatever you do don’t give this man your credit card number! What a terrible terrible mess. Please trust me and save yourself the stress. He seemed nice on the phone and email but he is NOT to be trusted.

Save yourself TIME and ENERGY and do not rent from this place.
I usually hate writing these kinds of reviews but I love my hometown of Beaverton and want to spare everyone from being annoyed.
So I understand calling ahead is a courtesy that a lot of rental companies require so I did just that. Upon calling GUS he rushed me off the phone before I could even ask my question. Okay dude. Way to be professional.
I called back an hour later giving this man the benefit of the doubt. When I asked if he had a certain item for rent he said «we’re all booked up for the weekend, bye.» EXCUSE ME?! So I then told him that that was not my question and that I wanted to know if he had an item for rent. To which he replied: «It’s available for rent but I don’t have time.» That one star is for your honesty in how lazy you are, Gus. Thanks for keepin’ it real. The mere fact that he was OKAY with losing business simply because he didn’t want to take my order shows what kind of professionalism this company and Gus have: none.
Took my business elsewhere because they at least said hello. Gus. Just some feedback, try to act like you care or do something else. People come to you in hopes that you’ll help with a celebration. Celebration/​party planning is stressful as it is! Your customers know when you hate your job and unfortunately you sir cannot hide an ounce of that hatred.

Itypically enjoy writing positive reviews, but my experience with Ohana Rentals was so negative, I felt leaving a review for this business was necessary. Below is what I wrote to the owner, Gus, of Ohana Party Rentals.
Hi Gus,
Wanted to take a moment to provide some feedback now that I’ve had a moment to unwind from all the wedding stuff.
First off, I would like to comment that initially, I found Ohana Rentals to be very professional and I was really looking forward to working with you. I even recommended you to my friends that either worked in the party planning industry and/​or planning an event in the near future.
Unfortunately, the in-​person experience was very disappointing. The unprofessionalism of how things were handled upon your arrival was completely unexpected and necessary.
Over charging ($ 200) because you discovered an additional flight of stairs and the unprofessional attitude took me by complete surprise. We could have easily not agreed paying you the additional charge because it was no where stated in the contract or verbally, as we would have had chairs since provided by he restaurant, but we didn’t think it was worth the battle and the bad aura you were bringing onto our wedding site, however, it’s important that you know… as a business owner, the additional $ 200 and the attitude should not be worth losing future customers over.
I found the entire in-​person experience to be rude and unprofessional. For future reference, it’s important that you note additional cost in stairs, energy or breath required to do the job, before you agree to do the job. Anything else that you might want to charge extra for before you huff and puff at them in person should be agreed to before doing business.
I did not give you a hard time for being 2 hours late (you claimed traffic). Good thing I requested that you show up 4 hours before event start time. I felt I was very understanding of your situation but unfortunately, you neglected to understand where I was coming from which is very unfortunately.
I don’t expect any changes on my end from this email, but hope that it can be useful information to someone else and that you find it helpful in some way.
Best of luck to you in the future.
~Q

We hired these guys to do curtains and up-​lighting for our wedding at a restaurant. Email said that the set up would be free. Well, they did set up the curtains but then we were told that the up-​light was not free and there was a charged. We decided to set up the lights ourselves only to find out that 2 of the lights didnt work! We called and emailed the owner Gus and he still hasnt replied back.