Northwest Towncar

We booked a car at the last minute for my son and his date for Prom. I quickly received a call back arranging service. The driver Amin arrived 15 minutes early. He was friendly and courteous. The car was immaculate inside and out.
Amin drove our son and his date from Vancouver to Portland to Camas and back to Vancouver. About 20 minutes after he dropped them off at the end of the evening, my son realized he had left his glasses in the back seat. We were unable to get over to Beaverton during the following week to pick them up, so Amin delivered the glasses to our door! What amazing customer service! I highly recommend NW Towncar Services — we will undoubtedly use them again.

I am always worried about the day of departure… because timing is so critical. If you are like me then you MUST select Northwest Towncar for your pickup. The service is perfectly on time… advance call that they are close, and a new and very clean executive SUV. I cannot give a higher accoalde… they are the prefferred choice.

Driver was early, the vehicle was clean, and had plenty of yo on for our two large suitcases and two sets of golf clubs. The driver was very polite and drove safely.

driver arrived two minutes early, loaded bags, and off we went. Drove perfectly normal adhering to safety standards speed limits, etc. and arrived with time to spare. He arrived in a brand new Suburban so they paid attention to us having two golf bags, two suitcases and carry-​ons. As good as it gets.

My husband got us a towncar so we could start our vacation stress free. Our flight out was pretty close to rush hour so all roads from our home in Beaverton to the airport would be completely tragic. The gentleman was at our house 15 minutes early, waited patiently for us and was at the ready when we came out. He definitely made us very relaxed and took a load off. I liked that the price and everything was established beforehand and though he did try to get us through back roads to save time and such, he still was safe and it was a calm drive.

I have been using Northwest Towncar for both personal and professional business for several years now. The owner is extremely accommodating and helpful. I frequently need to transport multiple VIP’s to a variety of locations and the drivers are always on time, friendly and professional. I would highly recommend Northwest Towncar for any transportation needs and am so glad to have them in our city.

I have taken Northwest Towncar 3 times now and I can’t rave about them enough! My flights are early in the morning and each time, the driver is on time, if not, early. They are very quick to respond. I thought I left my phone in the car this morning. I immediately text the owner at 5:30am and he quickly got in touch with the driver. It turned out that I left my phone at home! Great service! The car is clean and much better than a regular taxi. Price is slightly cheaper too for those traveling from Beaverton to PDX.

I have been using Northwest Towncar’s service for over three years and I travel from two to five times a month for business. I count on this team to get me to the airport on time and home again and they always deliver. On several occasions the owner has driven me. He is an outstanding individual, very hardworking and a man of integrity. His drivers also praise him for his support and attention to detail. I know and trust all of the drivers which I value because I am a woman traveling alone. The cost, including a tip, is comparable to getting a cab but I don’t have to wait in line and I am greeted by a friendly and familiar face every time. I highly recommend this outstanding service.

We had a great experience with this company. Ahmed was incredible, so accommodating with our constantly changing route through the Yamhill Valley. He was so pleasant and thoughtful, always right there when we needed him. On time, great service, what else can you ask for? We will continue to use this company because we enjoyed Ahmed so much. Please use them too!

Would rate these guys at zero stars if I could. So I book a pick-​up for my family flying into Portland International. I give the guy all the info over the phone, including my Dad’s cell phone number and all of that. The guy indicates the driver would send my dad a text message with his location and color of vehicle and additional details. I explain to the guy that my Dad is elderly and can’t receive/​send text messages, and to please call his cell phone instead. Guy on phone indicates «no problem».
My elderly parents, sister, and little niece arrive at PDX and try to locate the car without any luck. I wasn’t there, so I don’t know all the details there, only that my family couldn’t locate the car and driver. One would think the driver would call my Dad’s cell phone and if he couldn’t reach him — leave him a voicemail. No voicemails. My sister called their main number trying to find out what’s going on — no answer, voicemail picks up on their end. It was 32 degrees outside, elderly parents (and my dad has cancer), sister, a child, and a collection of bags. They are NOT going to go searching high and low for a phantom driver in 32 degree weather — and had no choice but to scramble to find another way home.
So a bit later on that same night (before I knew any of this was going down), I get a call basically saying where is my family and why haven’t they called the service. The guy continues to tell me the driver had apparently called my dad several times with no answer. I tell the guy that I’d call my dad and find out where they are. Needless to say, my dad picks up on the first ring and indicates he received NO calls from the driver and NO voicemails. Further, my sister DID call them to try and find out what was going on. Why didn’t the driver have the common sense to call my Dad if they couldn’t locate each other?
Things happen, wires get crossed, and sometimes things get confused. Understand that I’m not writing this review because of that. Stuff happens. I’m writing this review because of how this place chose to handle the situation. Taking absolutely no accountability in their part of the confusion, becoming argumentative, and further, pressing me to pay them. Are you kidding me? Pay you for a service we never received? I think not. So after I personally have this type of conversation with them, this guy calls my dad and has a similar rude conversation with him. Suddenly they appear to be able to reach my Dad’s cell phone! These people calling my elderly father who’s battling cancer and being rude to him really pissed me off and was utterly inappropriate.
Not only did they lose the fair for my family, I will be coming up to Portland every month for the next six to eight months and need transportation each time. Needless to say, I’ll definitely NOT be using these people. And if they choose to call me or my father again, I will share my experience with every business contact I have in the Portland area — which is an extensive list.
We will *never* use these people again *ever*. Not ever, ever, ever. Hope that’s clear enough.
** Update ** After apparently seeing my review, the owner called me to apologize, and to offer a free ride. I appreciated the apology. Although, my review still stands as an account of what happened last night.

I found this service to be prompt, reasonable, friendly, respectful, and incredibly honest. The driver called me in another state after he found cash that I dropped in the back seat early in the morning. He mailed me a check immediately. How often does that happen! Why go elsewhere?

I used Northwest Towncar on a recent trip to Portland. They drove me from the airport to my hotel and also made the return trip. It was my first time booking a Towncar and I will say I am very impressed with this company’s service. The driver called and left a message on my cell when he arrived at the airport so that I knew he was there even before getting my luggage from baggage claim. On the return trip the driver was at my hotel 10 minutes early. Driver was very professional and car was spotless.
This company has earned my repeat business when I am in the Portland area.

Highly Recommend! I used this service twice over two days. Both drivers were extremely professional: on time, opened door, drove me to/​from a difficult address to find with no problems. It was $ 5 – 10 more than a cab — not a big difference on a $ 50 trip. Money well spent for a clean, private car and nice drivers. I also love that you can book online and get a discount on your first trip. I’d rate them 6 starts if I could!

«A-​OK» isn’t exactly true but it’s as close to my experience as I can get. Reserve by phone, not by email, which is what I did. The result was no one showed, and I’m standing out in the rain waiting, having packed my raincoat and locked myself out of my friends’ house. I called their number and the guy said he had no reservation for me (although they confirmed by return email).
But! the guy on the phone leaped into his car and drove immediately to my damp rescue and I was at the airport in good time to catch my plane. The car was very comfortable and clean and the driver was a good guy. So, reiterating, I’ll use them again, but phone for a reservation, don’t email.

This is an excellent service. The driver was prompt and professional and the car was clean and comfortable. I highly recommend this company!

I used Northwest Towncar to get to the airport for an early morning flight.
On time (even at 4:30 a.m.), clean car, friendly driver — basically all the necessary ingredients for a upgraded ride to the airport.
The first time user deal (20% off) was appreciated, but I don’t understand the business model that increases the price for future trips… wouldn’t they want to keep repeat customers by offering them discounts?
Still, a good, reliable service.

This service is a great value. The driver showed up early, helped us with all our bags, and waited patiently for me to finish getting ready! We arrived to the airport relaxed, calm and on time. Making the reservation with Northwest Towncar was simple and saved us money, versus taking a cab or parking long term at the airport.

My trip to PDX couldn’t have been easier or smoother! Great service! Even without the 20% discount for new customers, you still can’t beat the price and it was so much cheaper and nicer than taking a shuttle. Because I was the only passenger, it was also MUCH faster than taking a shuttle.
I highly recommend this company!

Some things really stink about traveling solo…
My jokes aren’t nearly as funny when I tell them to myself.
When you are tired and cranky there is no one else to deal with the crisis at hand.
And my least favorite thing is that sometimes it seems like you pay twice as much for that hotel, taxi, gas, etc. when you don’t have another person to split the costs.
I was reminded of this little travel problem when trying to find the most economical way to get to and from PDX for a long trip. On short trips, Park-​n-​Fly or PDX long term parking are great, but weren’t an option for this trip. So after much calling and web surfing for rates, I booked a towncar because they have a promotion where first time customers get a 20% discount if you pay by cash or check.
So I got to travel in style without picking up other passengers and it was less expensive than the other shuttle services I checked. The owner was my driver both to and from PDX and I must say it was nice to see a friendly, familiar face after a long overnight flight. He was also on time (or early), personable during the drive and clearly takes pride in running a good business.