Comcast Service Center

I still cannot get over how wonderful our experience has been with this service center. I absolutely cannot stand Comcast as whole, but we have no other option where we live and dealing with Comcast online or over the phone has been painful, to say the least. My husband and I went into this Service Center to turn in old equipment and wanted to check if there was any way we could lower our bill. We have not had good luck talking to comcast over the phone and I was blown away by the dedication and customer service by Lucy, who is the wonderful lady who helped us out. She was kind, funny, and helped lower our bill by about $ 40.00 and we even got additional services! If I experienced more people like Lucy, I would always consider Comcast as an option wherever we live. I will definitely be going into the service center from now on instead of calling comcast for help.

I just moved to Beaverton OR from CA and I decided to go with COMCAST for my TV and Wi-​Fi; I noticed the bad reviews but how much worse than Digital can these guys be? I hated Digital in CA as we had so many negative experiences with them; my wife was constantly on the phone trying to resolve issues.
We went to the Beaverton Nimbus Avenue Service Center to pick up our equipment, as I walked in the first thing I noticed was that the service center was well manned and well organized. I like the red electronic displays over each desk and the audio system announcing the number being served. My wait time was about 5 minutes, a whole lot better than I expected. I was out of the center in about 10 minutes with a red XFINITY bag carrying my modem, DVR and cables. The rep who helped me was Al Horne, I believe, and he was great. All in all, it was a very pleasant experience and a surprise as I have read and heard a lot of negative things about COMCAST.
The real reason why I am giving these guys 5 stars is because of Esther in their support center. I connected the modem and DVR to my SONY smart TV the same evening but could not get it working; I used the co-​ax cables to connect the equipment. Frustrated, I called the COMCAST support center and got Esther (I hope I got the name right). Esther showed incredible patience with me. We decided to abandon the co-​ax and move to the HDMI cable; while I switched she stayed with me on the phone until I successfully got an image. She then helped me setup the COMCAST remote. This was sterling customer service, I was really pleased; clearly, I am off to a good start with COMCAST. My wife and I hope these good vibes continue and thank you so much Esther!

Although the wait at Comcast is always dreadful my experience tonight was quite wonderful. Lucy was very helpful in transferring my service and lowering my bill by about $ 20 a month. I got to the service center around 6:30 and was out before 7. Although Comcast service has its ups and downs, this review was mostly based on Lucy’s great customer service skills that made me write about the experience. Thank you!

Truly the most awful customer service on the planet! I have been on call 30 minutes and transferred 4 times trying to get an install issue resolved! They need to fire their call centers and management!

Someone came and serviced my internet about a couple months ago. Internet speed is fine but some weed was missing when I came back after work. I don’t smoke anymore but just saying little iffy guys make sure it isn’t anything more valuable. Sorry to the staff and everyone working for Comcast I’m sure you are awesome people just doing your best but I just wanna make sure someone is at least notified. Have a great day an otherwise once someone came they made sure our internet speed worked greatly and it does til this day. The only reason I put 1 star is the sketchy part that employees may be stealing stuff and I don’t think that’s a good person to hire lol

I was promised the same price for 2 years when I signed up for my deal and after the first year my price jumped up by $ 50. I called their customers service line and experienced the worst customer service. I spoke with their «loyalty» program, to an employee named Jason ID# 05L who placed me on hold for 25 minutes, basically told me I called for no reason because he wasn’t able to do anything for me. I asked him to transfer me to his supervisor to talk about my experience. He said she’s not at her desk. I asked to be transfer anyway so I could leave a message, and ask for a call back. He said Ok and then just placed me on hold. He never transferred me. I will be canceling my services with Comcast.

If you keep your expectations low — it is a Comcast Service Center after all — you might be pleasantly surprised. I was greeted at the door by a friendly employee who directed me to the «take a number» machine. I only had an hour max to have my service needs met but the friendly employee estimated the wait was 20 – 30 minutes. No problem! I’ve got my smart phone and a few apps to keep me occupied while I sit in the mostly full waiting area. It was no more than 12 minutes before my number was called and another very helpful and friendly Comcast employee assisted me. In and out with a smile on my face.

I get it. No one wants to spend their evening or weekend at Comcast. I was pretty pessimistic coming in.
The wait was about 15 minutes, which isn’t great, but something we all know to expect.
We were just there to lower our bill back to what it was before our previous agreement ended. The rep ended up getting us the same package but faster internet and an additional dvr for $ 30 cheaper than we had EVER paid ($ 50 cheaper than what they raised our bill to)! I know this wasn’t his decision but whatever promotion happened to be running was great. Also, their new equipment is much nicer and more user friendly than ever before. It ended up taking about 30 minutes to do all of this and it was well worth it.
The rep was easy to talk to and clearly enjoyed his job, despite working for a company with such an «evil empire» reputation.
45 minutes in and out and at least $ 30 extra in my pocket each month. Not exactly planning to spend my free time here for the heck of it, but at least I know I don’t have to dread my next time in!

This review is for the 800 number that one calls to get help with billing and tech service for
Comcast.
I just spent 25 minutes on hold and then was disconnected by Comcast. I also tried to
connect with Comcast online but could not reach anyone. The communication says they
will get back to me in 24 hours. I need some assistance today not in 24 hours. Comcast
management should try calling the 800 number and then they would see they have a serious
problem. I ask the Comcast executive management team to try to make this a decent
company for people who pay good money each month for the service.

Uhm, first of all, I hate Comcast. Second, this place is like a DMV. Avoid if possible, although I would prefer this to sitting on the phone for hours with them.

This is for Comcast (not necessarily the Beaverton location). I was moving and wanted to be sure that I had internet when I arrived at the new place. I called Comcast and cancelled at the old place and set up service at the new place. In order to do that I needed to stop on the sidewalk while on the phone with them and write down a serial number that I would need to enter along with the PIN number on my modem when setting up at the new place. It was a LONG pin number. I was told that a «moving kit» would arrive and it would have instructions on how to set up along with software — everything I needed and that a service person would not need to come out.
I moved to the new place and was unpacking and no starter kit arrived. I got a call from Comcast asking about how my move went, and I told him that I couldn’t set up because I did not receive the starter kit. During the conversation I was cut off. I called back and left a message that I did not get my starter kit and that I would need to have someone come out to help me set up. No return call.
Luckily before I moved, I disconnected the modem and airport express and another gadget and left them all plugged in, just as they were. I set that up and then I plugged it all in and it worked. No need for starter kit, no need for pin number.
Now I’m getting robot calls that say inform me that I’m moving and Comcast has moving kits to make it easy! Wow… The irony is that setting up when moving is very easy. The hard part is dealing with Comcast staff and services and needless stress/​instructions. The pits!

Ok, so I’m rating this service center and not Comcast as a whole. I was worried about coming to this service center after hearing terrible reviews, but I was actually impressed with many of the employees as soon as i walked in. Yes it’s a long wait and you have to pull your number like the DMV, but one employee, Evin, was great with the customers. He went around and asked each person waiting in the waiting areas how they could be helped. If anyone just needed to return any equipment, Evin helped them immediately and gave them their receipt so customers could be in their way faster and not wait in a long line. Apart from that, Evin was friendly and considerate, even when some disgruntled customers were not.
If you need to come to this service center, plan to wait in line. My total time there was about 1.5 to 2 hours. If you come with that expectation, bring a book or something, or just people watch, then you’ll be just fine. I saw many other customers in bad moods, but they all pretty much walked into the place with a pissy mood themselves.
So, 4 stars for what I think overall is good customer service. And a shout out to Evin who should get Employee of the Month or whatever they might do their to recognize great performers.

Allison from Comcast and I met to discuss my business phone service. I’m a long-​time Comcast client and there is no questioning the quality of the internet and phone service. As a small business, there are some different Voice Over Internet Phone systems that I’ve heard a lot about, and I wanted to see what Allison thought about me trying one of those systems.
After listening to my situation, Allison suggested a much cheaper, efficient alternative to the more expensive route that I was looking at taking. It was great to talk with someone who knows the industry and was willing to help. Thank you Allison! I’ll be sure to tell other businesses how much you’ve helped me.

I know, I know! Everyone seems to have a bone to pick with Comcast. I however, do not. As a matter of fact I am going to sing a love song to Comcast. Herb Alexander (503)991−3928, stopped by home several weeks ago to inform me that Comcast would be working in the area. He was polite, engaging, friendly and best of all, never for a second, tried to sell me any service.
Just the other day I thought, WTF, I’ll look into internet service. I called Herb. He gave me a fantastic deal and even went out of his way to install the router/​modem.
I later had to have a service call to fix a problem and the technician was a superb guy.
Giant companies suck! They treat you like a number. They give you the impression you’re just an account number and worst you get lousy service.
If you want truly great service, call Herb. Get hooked up with Comcast and you will be a happy camper.

Pretty horrible experiences over the ~2 years we had to deal with Comcast. Just made the switch to Frontier and we get same quality of product for ½ of the price. SO HAPPY TO CUT THE CORD WITH COMCAST! Check out other options to get actual content you watch — Netlfix/​HBO GO/​Sling TV.
Extra details:
Comcast’s actual product is relatively reliable in our area, but they price gouge consumers (monopoly) and their customer service is pretty horrible. Their «promo» pricing is reasonable cost for the product they provide, but after that period be ready for your prices to double. Our typical customer service experience was poor at best whether you go to this customer support location (ridiculous wait times) or if you’re unlucky enough to call into a customer service centers.
Ultimately, we were sick and tired of paying so much for an average product and bad customer service any time we needed something. I was actually lied to on pricing options in the last couple calls to customer services and asked a supervisor to call me back after checking audio recording. Even when I went in to shut off services and return equipment it was a painful experience. The customer service rep tried 3 – 4 times to convince us to stay and turned really passive aggressive as paperwork was finalized.

The wait wasn’t nearly as bad as I expected, we were in and out in a lunch hour, but I find it extremely deceptive that the prices advertised online are not the same prices you get in the store or from a comcast sales rep for the exact same service.
I’ve had comcast since 1998 and have NEVER had a late payment, but they put a hard hit on my credit, causing my score to plummet, just for moving my internet service from one address to another.
Why are there no alternatives?

Had internet with them for two months and it was extremely slow at all hours of the day and basically not useable. I called over a service techinician and they couldn’t do anything to speed it up. They then charged me $ 70 for the call, even though they did nothing!
Fed up, we called Frontier and everything works great now.
The only reason I am giving Comcast two stars instead of one is when I called to cancel, they removed the $ 70 charge from my bill and didn’t charge me for the month of April.
At least one thing went right.

Unprofessional swindlers! I disconnected my business lines as our home business was no longer in tack. I disconnected our home land line and only wanted wifi. I was sent a contract to disconnect the lines and was unaware it would bind me to run my wifi through Comcast Business instead of Comcast Residential. I was not told of the price difference between the two and did not read the contract. My bad. I was told it was to be signed to disconnect the lines. I did not realize I was signing up for a two year contract costing me much more than if I had used only their residential service.
I have contacted them three times in attempts to switch over to the residential service but they have become downright nasty in explaining I am stuck in this contract and would have to pay it off… over $ 2000 to get out of it!
Stay away from Comcast Business! There are plenty of other great service providers out there.

Comcast is putting us all at risk in my area by their supposed «marketing.» They create a SECURITY RISK (funny since they tout security as one of their products) by allowing their Neighborhood Reps to paper your door, doorstep, garage entry and more EVERY WEEK! (If you are on vacation, their door to door work is piling your home with a notice to robbers that you are gone!) Furthermore, they ignore my «no soliciting» sign — in fact, Andrew Fields Tigard Comcast Rep (yes I know, it’s probably a fake name; and the email on the business doesn’t work) put his card RIGHT INTO the door jamb where my sign is located.
Weekly flyer drops is NOT marketing — it’s harassment!
Comcast: keep off my property. No soliciting also means STOP putting your stupid flyers on my property. I will NEVER NEVER NEVER use your service.
UPDATE: Must admit they addressed my personal issue (after my Sunday of tweeting how pissed I was). HOWEVER, this form of door-​to-​door marketing is annoying to most, is reckless to the security of homes, wastes papers, is old-​school, and just plain rude when «no solicit» signs are posted.

I’ve been in twice now, one time to turn in a cable modem as I purchased my own and another to upgrade my cable box for a self install of the X1 system. Both times the guys helping me did a great job, they were actually very knowledgeable and friendly. The first time I went in there was almost no line at 3pm on a weekday, the second time near the holidays it was pretty busy around 2pm on a weekend but they got to me in about 10 minutes which was no big deal.
They must have stepped things up here because I have been dealing with cable companies for about 20 years now and these guys are doing a good job here. Now getting support on the phone can be a nightmare, so do avoid that but do come here if you need something.
Update: went in a third time to downgrade device back to just Internet with HBO Go included and they were awesome about the whole thing, no guilt and they got me back on a very good setup. Really amazing to actually like the cable company for a change, good work people!