Batteries Plus Bulbs

I needed battery backup for my CPAP machine. The manager at the store did the research and special ordered the parts for my particular machine, all at a reasonable price. I was very impressed and delighted. I can now go camping without electricity and still sleep well. Thank you!

Made an appointment online. Showed up at appointed time, they were not aware of the appt. then told me the appt was just to look at my phone not replace the battery! I filled all that in on the website, what is to look at? Said they could replace it but it would take at least an hour and they had only one technician. Not going back.

Online ordering was nice & easy however the website indicates that they will install the battery for free… not the case. Only on select vehicles & locations will do it for free. And of course they don’t indicate which vehicle or locations. The installation charge was $ 29.99 negating ANY savings that I got by going there. And after complaining they did agree to knock it down to $ 20. I won’t be recommending this place & will go back to dealing with my «local» parts store.

My phone wouldn’t charge, went to my carrier, they wanted me to upgrade my phone, 600 to 700 dollars. Took it to batteries plus, fixed it for 79. Two weeks later, my bulb in my HD TV went out, on a whim called them and they had in stock. You guys rock. Thanks so much.

Great service today to replace a previously purchased cell battery that didn’t last the 12 mo warranty. Showed me it was partly the battery but partly the phone’s damaged charging port. Nice guys. It was out of my way to go there but I’m glad I did. I recommend them if you need any of this kinda of stuff

I have been to this location a few times now and I cannot say too many great things about this place. The first time I went in was to get the battery replaced in my iPhone 5. I had had the phone about a year and a half when I took it into Apple and they tested the battery they said it was old and going bad… They offered to fix it for $ 100 dollars plus. That’s when I took it here to Batteries Plus, they charged $ 80 to replace the battery plus maintenance plus a warranty, so a little cheaper and more convenient for pick up since it is literally up the street from my apartment. When I called the sales guys was kind of annoying giving me a ton of random and half ass answers as to how long it would take, like any normal person I didn’t want to be without my phone for a full 24 hours so I wanted to know how long it would be after I dropped if off, and really how long does it really take to change a battery… I ended up dropping it off on a Saturday and was able to get it back within three or four hours so not too bad.
First bad experience… In March I ended up getting a new cell phone, just because I was eligible for an upgrade, my iPhone 5 was still in great working condition so I put it up on Craigslist to sell. On my way to meet the buyer I went into Batteries Plus to verify if I gave the new owner the warranty paperwork that I had received from them when they changed the battery two months before that would be all that they needed in the case that something ever did go wrong with the battery. The guy who helped me very rudely told me that warranties do not transfer owners… What kind of crap is that. Its a warranty on the product you are selling, what difference does it make who is operating the phone? Understandable that if the new owner came in with the phone complaining about the battery and the phone was covered in damages and water or something but, if the phone is fine and the battery dies three months later that is clearly not the new owners fault its the battery you sold that’s defective. So if you are needing a new cell battery and may cell your phone DO NOT get it replaced here. They really skim and screw you on the «warranty.»
Second bad experience… My everyday watch that I have had with no issues for three years battery went dead for the first time a month ago. I took it into batteries plus to get a new battery and they offered to replace the battery for $ 9 dollars, battery and maintenance. I thought great! A new battery and I don’t have to mess with getting the damn watch open to replace it since I really don’t know anything about watches. A month later I notice that my watch kept stopping randomly. I would reset it and it would run for awhile then stop… I called up Batteries Plus and asked them what the deal was the battery was just replaced a month ago. They tell me to bring it in and they would test the battery and that in some rare occasions the battery could just be bad. I take it in the guy goes in the back to test it and says it was a little low so he replaced it with a new one but, if the new one gives me any issues it is most likely the watch that is the problem. Again, I’ve had this watch three years and have NEVER had any issues with it so when I asked what «issues» the watch could have the sales guy looked stumped like I caught him off guard in a lie. He said he had no idea… right. Also, while I was waiting for the old battery to be tested there was another girl being helped at the counter and she was there with her watch as well getting the same ol’ BS from another sales rep on how the battery is fine there was something wrong with her watch, a very nice gold watch that looked brand new. So is there something wrong with EVERYONE’s watches??? When I spoke up to ask the girl if she had just had the battery replaced there and that I was having the same issue that she was having the sales rep helping her VERY RUDELY snapped at me saying… the battery is fine its her watch. Okay then… And to top it all off, the guy who replaced my battery didn’t even put the back on my watch back on properly it has came off three times since yesterday when I went in.
I DO NOT recommend this place. If you’re in the market for bulbs or lights where repairs and your stuff being in the hands of the staff are not required by staff there are not required then you are fine.

I gave it 3 stars because the customer service was excellent. Russell went above and beyond even though I did not wind up buying a battery from them. He jumped my car and pointed out a place that I could find a battery more in my price range. Now that’s what I call good customer service.

So your store is called «batteries+bulbs» and your honking huge sign on the front reads «get the battery or light bulb you need», but you don’t carry LED bulbs with an intermediate base because «it’s not that common»? Well your whole reason for existence should be the bulbs or batteries that aren’t common — because your price is not good enough and your locations not frequent enough for me to go there for any other reason. Home Depot & Fred Meyer have the same bulbs you carry but for less — and when I need a bulb they don’t carry, your store doesn’t either? Why are you even there then? I’ll just buy from the closer cheaper stores then…

Starting my day off with an engine that wouldn’t start wasn’t my ideal day. I remembered that my battery needed to be replaced so I charged it to get a started engine and texted a friend to ask her where the best place to buy a car battery was. She mentioned batteries plus and their great service. Perfect! I went straight there to ensure that my car would not have this problem again. I couldn’t have asked for better service. The men at the counter were friendly, knew exactly what I needed for my car, and replaced the battery in my garage opener, as I remembered while I was there that it needed to be replaced. It was an easy transaction. I paid for the installation of my car battery, which was worth the cost. They took care of everything and answered all my small questions. I will be going there for all my battery/​bulb needs and highly recommend them.

excellent, lightning fast service (15 minutes) for replacing glass and digitizer on a Samsung gs3.
thanks & good job, Zack!
(all the team is friendly and very helpful)

I called ahead, they were quick to check inventory and let me know they had what I needed (old laptop battery). When I arrived, they had it out and ready to go. Payment was quick. Richard was pleasant. I’m sure I’ll go back for battery help and purchases in the future.

This place refuses to honor their warranty, citing their own test that says the battery is good, even if you show them otherwise. Other places will honor their battery warranty without such hassles and loopholes.

Short Version:
This store first did a bait-​and-​switch of a battery, and then was belligerent about the return. It was an awful awful experience.
Long Version:
It started so-​so.
Husband and I wanted to get replacement batteries and hoped to favor a local business over online. So we decided to try Batteries Plus Bulbs.
We were swiftly scooped up by an associate (not our preferred shopping style, but we don’t like to be rude), who showed us a model on the shelf. While I made small talk my husband quietly read the specs on the battery and confirmed that it would do.
Off went the associate to get the batteries from the back, and back he came with a completely different model. When asked, he said that it was the exact same specs as the floor model, though the battery itself did not list any specs. Against the warnings in our head, we paid and took it home.
We looked up the actual specs of this specific model of battery and searched discussion boards for experiences.
The results were bad — not only was this model rated half the capacity of the model on the shelf, but they had charged twice the online rate. The only online resource that matched the store’s claims was Batteries Plus Bulbs own site; all other sites, including the manufacturer, were much lower.
So we went back two hours after our purchase to return it.
That’s when things got ugly.
When asked by the cashier (new fellow) why the return, we explained that we could not independently confirm that the model the previous associate sold us was the equal of the shelf model. Just to be safe, we decided to not use it. We were nice about it, but to our surprise… he argued.
He believed that we, and the internet, were wrong and their computer records were right. He questioned our knowledge and competency and became belligerent at my husband. It was almost personal — as if he wanted to one-​up my husband in front of me and the other customers. My husband tried to extract himself from the argument and say «we don’t care to argue the facts; we did not use this battery and your return policy states we can return it — so process the return», but the cashier was determined to… well, I’m not sure what he was after. Eventually he did the return, but continued to make snide comments to my husband and «can you believe this guy» faces to me.
I have read elsewhere that this chain has a reputation for being difficult about returns. So I don’t know if the cashier felt under extreme pressure from his supervisor, if he is an unpleasant guy all around, or if my husband looked like a guy who once stole his girl. But I don’t suppose it matters.
From the pushy, oily start to the belligerent, antagonistic finish, this was an awful experience, and our first experience with Batteries Plus Bulbs will be our last.

The guy that helped us was honest with the battery choices for our laser pointer. He explained the differences between both and the cost.

I came into the store to buy a replacement watch battery. I was immediately greeted by a very friendly guy. I told him what I needed, he quoted me an unbelievably cheap price, and took it to the back to install it. 5 minutes later he returned with the watch working perfectly. We made small talk for the next several minutes and he was really sociable and helpful. I’ll be back for all my battery needs!

The day i was here there was a sort of comedic duo of employees. One was sullen and slow, a real grey cloud of a man, but the other was bubbly and energetic and cheerful. I almost laughed out loud at the contrast.
Anyway, i walked in, approached the nearest employee, and explained that i needed a battery for a specific device (i knew the model number, i’m sure that helped). He spent about 30 seconds at a terminal looking it up, then got the battery for me. He even pulled out a rebate form and filled in all of the product details for me so all i’d need to do is put in my name and address and mail it in.
I can’t say i’d ever come here for AA batteries (or lightbulbs, apparently they sell lightbulbs now), but for anything more exotic, this’ll be my go-​to shop.