Anctil Plumbing

I’ve hired Anctil Plumbing several times since 2009. The work they’ve done runs the gamut from clearing plugged drain lines to installing a new water heater. I’ve received exceptional service every time, from scheduling (usually Bill) to service (always Bryan).
They always get as much information as possible about the problem before the visit; Bryan always lets me know exactly what the work will entail; and they help me contact suppliers (usually George Morlan) for quality parts or equipment.
I don’t mind paying for quality work, but their prices are competitive if you have a tight repair/​maintenance budget.
When they’ve been unable to provide immediate service, they take the time to get me in touch with other reliable professionals.
One doesn’t «look forward» to needing a plumber, but Anctil makes the process easy, and I am grateful for their attentiveness and kindness. I will always hire them.

I had a water leak on one of the pipes leaving my hot water heater. I called Anctil and one other plumber.
The person who answered the phone at **the other plumber** quoted me a minimum price and said that the plumber who came out would tell me what was needed, whether he’d need to make another trip, and how long it would take.
The person who answered the phone at Anctil understood plumbing. He was able to ask the questions necessary to identify what was wrong and to ensure that the person he sent out had the proper supplies to repair the problem. They came out within a few hours and resolved the problem at a fair price.
I’m one of those consumers that is very hard to satisfy (read some of my other reviews), and I’m very, very satisfied with Anctil.

Called them out and Bryan came two years later. Tells me they know how to treat their employees. Again: Professional Grade. Paid a fair price and got service. They have my trust and my business.

He was not friendly at all. He put a wrong cup ring and didn’t work but already he left.
I called that it was not a right part, a guy agreed about it and he came over to replace a right part. AND THEN they billed me Double Working including to fix his mistake!
I called them again he didn’t listen at all and so rude!

I had someone from Anctil come over and install the temperature control unit for a new faucet kit I purchased for my shower. I had just finished tiling around the bathtub and was trying to get everything done before we moved into the house. They ended up being pretty pricy for what seemed like a pretty simple job. The person that came out wasn’t the friendliest. He wasn’t mean, but definitely seemed like he didn’t want to be there.
Before he started, he commented that normally a bigger hole is left around the tub side of the temperature control. I apologized and explained it was my first tile job. I asked if it would be a problem and he said he could work with it, but his mood soured even more. He basically stopped talking and never smiled after this.
I had a hole cut behind the bathtub so the plumber would have access to the pipes since the tub side was tiled. The plumber asked if he could make the hole bigger to give himself more room. I didn’t object and he ended up tearing the hole to make it bigger instead of cutting it. This made a huge mess I had to clean up later and also made patching the hole much harder after he left. I had to do a lot of sanding and cutting on the drywall to get the wall to look normal again.