Snitger’s Bicycle Store

Do not trust the owners even if they seem like nice people. Get EVERYTHING in writing even if they give you their word. They will say what they need to get your trust and then change their story. I bought a bike from them and they promised me one free tune-​up. After a few months, the bike ended up having several things wrong with it (which is fine, siht happens) and so I took it back with a written list of 4 problems. The mechanic and the owner and the sales guy on the phone all assured me that those 4 problems would be covered by my one free tune-​up. When I came back to pick it up I saw a service bill on the handlebar and asked the owner’s wife «didn’t you guys promise me one tuneup?», the owner came out and sent both his mechanic and his wife into the back room and then he screamed at me lied saying he did not offer me a free tune up but that he only said that he would «look at it for free» (100% untrue). I didn’t have the copy of paperwork showing one free tune up when I purchased the bike. Obviously, he refused to locate his copy of the contract and withheld the bike from me until I paid him. He also wouldn’t let me take it for a test ride for fear that I wouldn’t return to pay him, thereby preventing me from checking if it had been fixed. I decided that paying him would be easier than returning another day with the receipt because I wasn’t sure he would honor his written word either. I took the bike home and on my first ride it was clear that only 1 of the 4 problems I took it in for had been worked on. I had to take the bike to Trek of Pittsburgh to have the other 3 problems fixed.
With so many really cool bike shops in Pittsburgh, my biggest regret is buying my most expensive racing bike from that guy and then having him lie, yell at me and later learn I had been screwed. Snitgers is without a doubt my least favorite business in the entire city.
I also posted a negative review on Google and within a few hours after describing my experience another person gave the store a positive review along with a slanderous attack against me. Don’t trust this place.

My go-​to place for bikes no matter my children’s ages. I can’t begin to count how many bikes and skateboards we have purchased here over the years. Knowledgable staff. And very community oriented. They donated all of the bicycle racks in the business district!

Needed an obscure part for a racing bike. They had it. They seemed knowledgeable enough, maybe not friendly, but what do you want from bike shop boys??? Social skills… yeah right! Don’t get me wrong, I love my bike shop boys, but just don’t expect too much from them on the social interaction front.

Saturday morning road ride rocks! (leaves at 9 am March — Oct)
Gorgeous roads, low traffic, great shop to boot.

Undoubtedly a shop filled with great bikes and accessories. While knowledgable, their customer service and common sense with how to treat people leaves MUCH to be desired.
I used to buy bikes there years ago, my family has bought many from them over the years. I went in recently for some service on a bike and they seemed less than thrilled to take care of me. They were smug and didn’t give me the impression they wanted my business. After they took my wheels, I was looking at new bikes. Nobody once asked if I had questions or needed help. Too bad for them… I’m in the market for a new bike. I’ll gladly drive elsewhere to buy one even though this shop is much more convenient.

While they have a wealth of knowledge and expertise concerning bicycles, customer service or satisfaction isn’t a strong point.
The staff was friendly enough, no complaints there. The main issue I have is with the tune-​up they gave my full suspension mtn bike. I knew there was a problem with the gears and the brakes needed checked, so I left it to the experts. When I picked it up a week later I was told the dérailleur problem was finicky and they didn’t want to waste their time or my money on it.
I’m sorry, but isn’t the point of a tune up to fix everything that prevents the bike from performing? I still don’t have a 7^th gear and sometimes my 6^th will become 7^th. Whatever.
Then I discovered a new issue. My front brakes did not work. I was able to fix it myself, it was very simple, but it amazes me that something as critical as a brake malfunction was completely missed by the team. Im going to find a new bike store the next time it needs work.

Sells top notch specialty bicycles. Helpful knoledgeable clerks. They help you find exactly what you need and want. They give you a free tune-​up of your bike a month after purchace. Wide variety of accesories. Did not give me a free helmet to sweeten the deal however.
Very expensive compared to a wal-​mart bike, but you get what you pay for.