NTB National Tire And Battery

We went to a different NTB 1 ½ hrs before closing & they could not take care of us that day. We called Beachwood & John was very accepting and said bring your car in, they should be able to take care of the tire tonight. Once we got there, we were checked in immediately & car fixed within an hour. No extra «add on» issues/​costs; they just repaired it. The facility was clean, modern and we will only use this location in the future. Good job Beachwood! Good honest business!

Always great customer service. Had to bring car in for different issue. Mike had it addressed promptly. He also is great about notifying me about other concerns identified and giving me the option (and urgency) for repair at that time or a later date. When car rental fell through, he had shuttle drop me off where I needed to go. They are always up front about assessment, do great work, and have fair prices. They are also great about double-​checking work under their warranty afterwards. They are definitely my go-​to place for just about any car issues.

I’ve been meaning to write this review for a while.
At the end of the work day a few months ago, my Audi began to leak engine oil at an excessive rate. I realized this NTB was right next door, so I wheeled my car over there out of total desperation. Those of you that know anything about german cars know that they are finicky, and most shops refuse to touch them.
This was not the case at this NTB location. Mike (that name might be wrong) and his team took on the challenge, and executed the repair flawlessly. They even set me up with a shuttle, and a rental car because my car needed to stay overnight.
The team at this location is truly outstanding, and I would never hesitate to return.

Highly recommend! Exceptional service, stopped in on a Sunday while traveling from out of town, needed an assessment after hitting some rough RR tracks. Took car immediately despite hours wait. Made small adjustment for no charge, were on our way!
Thank you taking care of us!

Very disappointed about the customer care I received as a female. I’ve spent close $ 1000 dollars at this place of business on the recommendation of a family member. I purchased brakes within the last 2 months and had to go back and pay for a so called upgrade. The manager haggled back and forth with me about the brakes and also charged me for the brakes not the difference between what i already paid. Lol he didn’t charge me labor though. Today I trusted them to put 1 tire rod on and a wheel alignment while the rushed me out for the pizza they had being delivered. (Because they spent a half hour on my vehicle) Plus they messed with my window i told them about last week when they took advantage of me with the alleged new brake job. I get home pull into the driveway all is fine. I back out only to hear this terrible high pitch sound and smell of hot rubber coming from my car. I will be reaching out to everybody that’s willingly to hear my story. Because I feel that I was taken advantage of because of my lack of knowledge about cars and because I’m a woman. I see why women take a man along because of the sheisty dealings we get. Now I have to be inconvenienced to go back out to get my car fixed again. I truly believe the service tech did something to my car to make me have to come back. Ntb WILL NOT GET ANOTHER QUARTER FROM ME. THEY ARE MONEY HUNGRY!!!