Gap

i didnt understand how a store had 2 stars. that was until i walked in. the store is a mess. there are barely any workers. it seemed soo unorganized. i walked up to an employee on the floor that was near women’s jeans to ask a question.
1. he was texting on the phone.
2. best part, he literally told me he was on break.
if your on break. why are you on the floor? its such a shame for the employees who are there who were trying to do their job. i saw someone walking around who seemed to be the manager… lack of ambition.
i’ve been a fan of GAP since i as younger (my parents raised me as a GAP kid… and it carried into my adult years.
i wont be coming back. terrible that gap has people like this representing them. major turn off, i would give no stars if i could. i’ve never walked into ANY STORE under a condition like this.

Terrible Managers, I bought a sweater 2 wks ago for my son. It washed terrible the first manager came to examine the sweater and immediately told me how she bought one for her son and hers washed well. Not what I wanted to hear, store manager came over and said she couldn’t take it back because it was not redeemed defected. I called Gap customer relations and they were happy to credit my card.
Horrible experience. I will never go back to that store. Managers and sales clerks need training in Quality Customer Service.
I know because that’s what I do for a living.

This is The Worst Gap Location I have ever been to in my life. All other stores in Bay Terrace have better customer service than this place. Always understaffed no matter what time of the year, and the staff is incompetent. Like all others have said, it takes average 30 minutes to check out. The lines don’t move because cashiers are so slow. They never open all the registers in the store, even during Christmas shopping season. I am sure the Gap is losing customers because of the terrible experience most have had at this location. Manager is completely incompetent and something needs to be done. It is an embarrassment to the community. Management should be ashamed.

Horrible. Sunday huge sales for Christmas and they only have two people at the registers and the store is dirty. Hey Gap maybe you should hire more people.

i hate coming here. i always have this little hope that when i come back months later things have improved and fail. you wait 30 –50 minutes just to pay. the next gap close by is all the way in manhasset or queens center. i just don’t get it. fine you’re understaffed but then when one cashier spends what seems like eternity with one customer because they take their sweet ass time clearly seeing there is a line to the door is crazy. lesson learned going to manhasset from now on i guess. it will prob be faster to go all the way out there and come back home.

Worst service ever. Only 2 registers were open despite the fact that a dozen people were on the line and one of the customers had to demand that more registers be opened before something was finally done. The guy ringing up my order took forever and while he was helping me order something online because it wasn’t in stock in the store, he took my card and disappeared for 10 minutes. While he was gone, none of the other employees bothered to ask if everything was ok despite the fact that he was obviously new and didn’t know what he was doing. He finally had to ask another employee for help and she told me there was a problem with the new gap card I had opened that day and told me to call in for the order without even bothering to apologize for making me waste 30 minutes or for the faulty card. When I asked about the 15% new card discount, she tried to play off the store discount as the new card discount when I know for a fact from an earlier purchase that the 15% discount was added in addition to the store discount.

This is a shame how workers are treated at this store, I hope managers are aware what their employees are doing. It’s not right how some assistants treat new workers, it’s horrible!

0 stars! WORST STORE EVER! I love the Gap, however this is the worst store I have ever seen. I don’t understand how in the world the same useless employees are still working here. NO ONE helps you, the store is filty and the check out is a joke. The other registers are NEVER OPEN. Only 2 are open and they are slow as can be. Yesterday I had to go in to get something quick. Not in this store. I was the second person on line. One was doing a gap card (so it takes a lot longer).
The other girl with her red hat, finishing helping the person and WALKS AWAY TO PUT CLOTHES AWAY! I asked if someone else could open and got a rude «No». Then 10 minutes later she comes back and helps the next customer. When I finally got up there, the same hat girl (the other one was still doing the Gap card) lifts her hands up and walks away, and some other cashier helped me. He was extremly rude as well.
I DONT UNDERSTAND HOW THEY ARE GETTING AWAY WITH TREATING PEOPLE THIS WAY AND STILL HAVE A JOB!
Absolutely HORRIBLE!!!

Over 15 people on line and only 1 cashier. Management can not do anything about it as they are understaffed & cooperate is aware of this issue — ?
It’s time for a change, stay in business and do better or exit!

My overall experience here sucked. I love the gap especially because I once worked here, but now it’s such a huge disappointment.
No one is attending the fitting rooms. Once you get in a room the place is filthy with dust bunnies and clothes, but who cares. If they were busy tending to other things I would understand. The line is almost out the door and only three staff were at the counter. Half the staff are taking their sweet time pretending to fold clothes while we wait here for over 30 minutes to check out.
Is it the floor manager? the poor training? the lack of staff? whatever. Never shopping in stores again.

This is the closest gap from my house. They don’t always have what I’m looking for or my size because it’s a smaller store than other locations but everyone is nice and friendly here except for this one rude manager.

Quite frankly this Gap sucks. Their inventory for kids is very limited, and even worse for adults. There are a couple of really sweet ladies who work the registers but the manager is rude. I was returning some gifts my daughter received for her birthday the other day with one of the nicer ladies who works there… I asked for the return credit to be put on a gift card that I can reuse. The manager actually turned and told the saleswoman that she couldn’t do this. That’s not what bothered me though, what got me was that she was talking about me in front of my face as if I was not even there, just instructing the saleslady what she could and could not do for me. As in «she can’t have the credit given back to her on a gift card, she needs to have a merchandise credit slip» and «make sure she understands that with a gift receipt we can only give back store credit». Like I’m deaf or some sort of idiot. Why couldn’t she just address me politely and directly? It’s not like I was arguing with their stupid return policies! Talk about awkward, even the saleslady was embarassed. And this is the manager???

Very well organized store but lack of inventory for men’s clothing. The sales here can be a little deceiving. Outside of their store, they post additional sales but when you get to the register, it only applies if you sign up for their Gap card.
There’s plenty of children, baby, and women’s clothing here. The customer service here is quite excellent They just need to work on the men’s section a little bit more. There’s not that many sweaters or any upper body clothing for that matter. They carry mostly denim for men in this Gap.
Verdict — It’s very empty here. If you’re bored and live in the area, you could come browse around. You might find something good.