Simpson’s Service Center

Great customer service! One of my car lights went on and I took my vehicle to Simpsons. They didn’t take forever to see the issues of the car nor did they push for a costly ”check” on the car. The staff was very friendly and professional. While the outside doesn’t look like much, the inside is actually bigger than you think and I do like going to the gas station next door cause their food really is good. I will be back!

Do NOT bring your vehicle to this place…
Not only do they make promises they cannot deliver, but they also do unauthorized work and bill you for it.
The new owner initially promised he would have one of our vehicles ready by a certain time. Not only was it not ready, but no one called to let us know it was not going to be ready. I understand that sometimes shipments are late, but at least let the customer you promised know that there is an issue… and «I didn’t know the delivery had not come in until you called and I checked» only makes you look more incompetent.
Also, the original quote magically had some additional costs for work that no one had called and asked us about because «it HAD to be done» according to them. If they had called and explained the problem, I am sure that we would have approved it, but at least give us the option of knowing and making that decision!
And naturally, when they said it was ready to be picked up, the new owner was nowhere to be found.
One of our friends advised us to go somewhere else, but we didn’t listen because they had done decent work in the past. Unfortunately, that seems to have been when the previous owner was there.
The new owner, Vu Nguyen, is definitely dropping the ball and ruining the reputation of this place.

My car broke down on Highway 10, just outside of Baton Rouge. It was very scary, but I had roadside assistance with my insurance. The agent got me a tow and recommended Simpson’s. I did not know anyone in the area (I had never even been to Louisiana before) and really, this could have been a very terrible experience.
My car was towed to Simpson’s, and my husband got up early to go talk to them. It turned out the repair was a little more expensive than we wanted (but when does anyone want to pay repair bills?) but it was fair.
What really struck me about this place was how they were on a personal level. They knew we were traveling and they made my car repair a priority so we could get back on the road. (It was finished by around 2:30PM and it was a labor-​intensive repair) The woman who worked in the office was the daughter of the original owner. (A picture of Mr. Simpson hangs in the waiting area) She spoke of her father with great love, how he was a fair and honest businessman and mechanic, and how she just wanted to continue the same. I have to say that she has done this successfully.
I really want to emphasize that we were in a vulnerable position, and we HAD to get the car fixed in a city in which we didn’t know a soul. It is more than wonderful that we encountered a trustworthy family owned business to do the repair. Thank you.

I can not give a 5 only because I may never use them again but only because i am not from baton rouge. My one time experience occurred last week where I was recommended the shop while passing through town. My car was running funny and I stopped by in the morning to have them inspect it. Unfortunately the mornings are when everyone comes by to do oil changes and you may not get anything done with your car. I waited 2 hours before someone told me that my gasket near my timing belt was about to fail. They told me it would take 3 – 4 hours to replace. Now with a little coaxing since i was not from the city and needed to get to Houston by the evening, they were able to replace it within the next 2 hours… so I was able to leave after lunch.
I can say they did show the southern hospitality you do not find anywhere else. They offered food/​drink since I hadn’t been able to grab anything when my car started to malfunction. I would definitely recommend this place for any service. GO to their website for coupons. The inside of the center is very clean, they offer free wi-​fi as well. There is a gas station next door that offers some decent food.

Douglas was very helpful at the front and my tires were replaces quickly and professionally.
But far the best service and quality work! I strongly recommend!