Campus Crossings on Brightside

Maintenance is supposed to leave notice when they enter an apartment and they haven’t for the past year for me. My toilet seat doesn’t sit up without falling. I had a broken dryer for the first month and a half of living here. After «fixing it» twice and complaining to upper management, I was finally given a new dryer. Maintenance didn’t install the new dryer properly causing lint to spew out all over and excess heat to be released. I was never compensated for an increased electric bill based on their mistake. Each time maintenance entered my apartment they left without cleaning the mess they made. When they pulled out the dryer to fix it, they left large stains on the carpet. When they fixed the dryer lint problem, they left lint all over the hallway. Yesterday, sprinklers were replaced and baseball sized holes were left throughout my apartment. Pieces of the wall were just left on the floors and also covered the edge of my bed. The people who installed them also wiped dust from the installation on one of my shirts. I assume they stepped all over my bed which made me have to wash my bedspread. I am in building one and so was given no notice to move any of my belongings before the installation. My roommate has a cat and when they installed the sprinkler system they let the animal out of her room. When they finished, they left the animal in the living room with its bedroom door shut which denied it access to its food, water, and litter box. This definitely caused stress for the animal. My roommate has also had work orders in for a few weeks that have not been attended to. When I have complained before for several of the above instances, all I received was an «I’m so sorry». I am paying $ 700 per month to live at a place like this.

We are not pleased with this complex at all. They obviously put all emphasis in making the grounds and pool areas look their best. After viewing the lovely model apartment Brightside has; Our son decided to get an apartment with three other friends in August. On move in day the office sated that he needed to pay 1 months rent in order to get his key (now keep in mind the date is on the 26^th or 28^th) How do they get away with charging a months rent when you move in toward the end of the month??? The office personnel stated that it was in order to get their apartment cleaned up and move in ready. So he just went with it, we had no other options. When everyone went into the unit we discovered it was nothing like the model, it was not clean, the oven looks like it’s from 1984, the sofa had dog or cat hair on it «one of my sons roommates is allergic», a bathroom sink was leaking, alarm didn’t work, the a/​c filter was filthy, etc. We let the office know what was happening, after complaining they came to take a look. They later sent a maintenance man for repairs. He was rude; basically b/​c he was left to finish a job that someone else was responsible for. A cleaning crew came to clean up, a new sofa was delivered, along with a new a/​c filter. We soon discovered that we weren’t the only parents complaining that day, there were a load of promises not kept apparently. Our son has called the office on numerous occasions to see that different things are repaired; some have been taken care of however a shower is still not fixed. We are appalled at how this complex is run or lack there of. We cannot wait for the lease to end to be rid of that place. It is sad that they seem to take advantage of these poor young college students who don’t know any better. My opinion is if you want to rent here make sure you see your exact unit, and hope and pray this doesn’t happen to you.

I would not recommend living here. During my stay someone broke into my car to steal my parking tag among other things, my car was then towed that night. When I went into the front office the next day the staff offered no assistance and I was forced to pay $ 220 to get my car out of the impound lot. Even though my car was registered (car make, model, and plates) to park in the tenant lot it was towed and I was forced to pay for something that was out of my control and never should have happened.