AT&T

I went to an authorized retailer and had a terrible experience. I came here because I didn’t feel comfortable at the other store. Adam helped me, and it was a great experience. I explained what I wanted, he offered up some money savings ideas, he got my phone, set it up, put on the Lifeproof case I wanted, and rang me up. It was busy, but I never felt rushed. I went in the night before and everyone was incredibly helpful then too. If you need any AT&T services or products, make sure you go to a core store, and not some random place that offers their products.

So this AT&T is typically my go-​to store because it’s near my work. Also it’s typically less busy than the Apple Store, but busy enough that they know what they’re doing.
I came in here tonight to get a charger real quick, hoping it would be in & out. But it’s the holidays so I knew that that wasn’t likely. At first I was irritated that I had to «check in» with my name and number and get on the waiting list. I reminded myself how easily customers can become impatient and how spoiled we are to expecting that everything should always go exactly how we want or we’re ready to pitch a fit. It really didn’t take long and the manager Jimal expedited me ahead of the line so I could get out quickly. He was very professional and even walked around the counter to open the door for me when I left. I really appreciated him. If I could change anything, I don’t like how there’s a screen that shows the first names and last initial for those that are waiting in line. I would almost prefer a number for privacy reasons but I think they probably want to give the impression that their customers are more than just a number so I get that. It probably also helps people to be patient when they can see how many people are ahead of them. It would be fun if they did random aliases. So one day you might pick a celebrity like «Rick James» and they call out «Rick James» and you know it’s your turn. Did this take a strange turn? I got off track, thanks Jimal!