Hoss Tree Farm And Tree Service, Inc

Are you kidding me?
1. Brett was not onsite for the install. His foreman was who was since fired after soon after our install.
2. There were no utility lines where trees were planted, that is why I called J.U.L.I.E prior to install. They were just too lazy to take out the stump then covered it up with dirt hoping I would not notice. Well I did notice so they made up a lie about utility lines. Which lines would be there. None. They are all in the easement on the outside of the fence.
3. Why would I encourage them to take out a bush from my fully landscaped yard? I didn’t. And they did not remove anything… they ran it over. I know this because I found it smashed. And when he replaced it, I had to dig out the old bush myself and put the new one in.
4. There was no rain, his machine just tore up
My grass was great before their machine.
5. My fence was a 4 year old fully maintained, beautifully stained picket fence. There was no rot, decay or damage to the fence. His repair did take 2 seconds and it looks that way. He broke a gate picket and poorly nailed it back together. But when he hit the picket, he bent the gate hinge and it still does not close properly.
6. Did anyone notice where he did not address the fact that my new pear tree was planted in the middle back of my yard rather than the corner? It was completely put in the wrong place. No excuse for that.
7. I guess I was lucky. I did eventually get a small amount of money back equivalent to the stump grinding charge.
8. It appears that the reviews with positive rating only had removals completed. (Also read the «not recommended» reviews!) Not reinstalls. But based an all the negative reviews, thank goodness my trees are still alive so I don’t have to deal with this guy ever again. I would strongly think twice about using this company.
9. I work in customer service and in my professional opinion, no customer wants to hear excuses on why you were unable to do what you promised. It’s poor business practice. But Brett is full of excuses, blame and bad language. I’m easy to please. Do what I paid you for, don’t damage my property, respond to
My inquires and if there is a problem fix it. If you can’t do that, I will never be satisfied.

We were referred to Hoss by a friend who highly recommended them, and we couldn’t be happier with their service! We had two huge pear trees fall during a storm, and a third lost a huge branch. Brett came out on a Sunday to give us a quote, and removed the trees Monday morning. Their pricing was extremely reasonable, and they did a great job of clearing everything away. In addition, Brett took the time to explain why the trees were so susceptible to breaking, and what we could do to save the third tree. I can’t thank them enough for their quick, quality service, and good communication!

Hoss Tree Service was great! We moved into an older home where the previous owner had neglected the yard and trees. We had a pretty big job on our hands. Brett responded to my request for a quote within hours and was out within two days. His quote was fair and reasonable. Once we decided to go with him for the job, Brett scheduled our job within five days. His crew arrived in time, they were all very kind, and listened to my thoughts and preferences for the tree trimming. I could not be more happy with my experience. I would recommend them to anyone looking for tree trimming. Thanks Brett and the Hoss Tree Service Crew!

My experience has been very different from other posters, mine was completely positive from start to finish. I had one very, very old and very, very large tree removed and several other smaller old trees removed from my property.
My phone call to get a quote was returned promptly. Brett came out as promised a day or two later. He explained in excellent detail what my choices were, what he recommended and then ultimately what would work best to minimize damage to our lawn. Service was scheduled and a date was set about 10 days out. Prior to the service date I received a phone call from Brett saying because of weather changes (thawing) he would recommend a different option and exactly what to expect. They showed up as promised and performed the work exactly as discussed. Then they came back again as promised to take care of the stump grinding.
I am so glad I didn’t read these reviews before I called him and the work was done (he was recommended to me by another company I do business with) or I would have missed working with a great company.

I read the two other posted reviews and was not surprised because I had a very similar issue with Hoss Tree Farm. Our trees were planted over a year ago along with several of my neighbors. Four of us had warranty issues and he never returned to honor the warranty. Just as the others said, it was one excuse after another. The more I tried to call him out on his lies, the more verbally abusive he became. The facts are relatively simple. The company offered a warranty, the tree is dead, it needs to be replaced and he refuses to do so. My advice is find a reputable nursery, even if it costs a bit more. If you still have doubts about this vendor, check the Better Business Bureau website and view the F rating for this business.
In response to the owners comment of 10÷13÷15, Hoss mulched the trees upon installation and made a huge tree ring around the base so their statement is not true. Our landscaper mulches annually and never damaged the trees with a mower as they never came near the base of the tree. As you can see from the other reviews, this company is very responsive to customers until they have your money. Then they disappear. Others may think that they had a great experience with their new purchase but wait until they have a warranty issue. They will never hear back from the company. This is a recurring theme with all of the negative reviews.

Hoss Tree Farm in Batavia, IL replaced two trees that had died and gave a two year warranty. A year later one of the trees was 90% dead. I called him and he promised on several occasions to come out and inspect the tree. On each occasion he was a no-​show. I called him and each time he had excuses to include his wife was in the hospital, he was behind, the weather, etc. The excuses never stopped. He finally showed up and said that he felt that he could save the tree by replacing soil of which he promised to do the following week. It is now three weeks later and he has not replaced the soil or returned my phone calls. Brett is a great salesman but he doe not honor his warranty. I filed a claim so the Better Business Bureau where he has a F rating. If this does not work then I will sue him in small claims court. BUYER BEWARE!