I come here often. You can’t get 15 feet inside the door that someone isn’t asking you if they can help you find what you are looking for. This store has everything you need, should have or never knew you needed. The store holds everything but isn’t so large you need to take a power bar with you for the trek. You know the sorts of stores I’m talking about — orange. If you haven’t believed you could find that specific knob, clasp or connector give this place a try. Oh, and you can buy just one or two rather than forced to buy a gross ton just for one — orange. One sour experience… wanted to buy house plant aphid spray. Checked everything very throughly. Asked if someone could double check that I hadn’t missed anything. Then he asked someone else to check. They both read each bottle three times to hesitantly agree they didn’t have it. Flash back to Carol Burnett with Harvey and Tim. Otherwise, I got a rewards number I like it that much.
JP P.
Place rating: 2 Batavia, IL
Firstly, I would never recommend a big box store over a locally owned Ace Hardware Store. Never. Secondly, staff is very good assisting your needs, answering questions and providing advice. Thirdly, the cashiers need help focusing on efficiency and not pissing people off. When it takes 5 minutes to shop and fifteen minutes to checkout, that’s a problem. This is habitual, perpetual and remarkably consistent. Fourthly, I do not believe management has a clue, therefore no concern! Finally, oust the«Ace Rewards Card»! An outdated concept and a waste of everybody’s time! Give me instant savings NOW to keep me as a customer and not paying a cashier in the big box stores!
Kay G.
Place rating: 1 Elburn, IL
Rude management, unhelpful staff, and not willing to assist community. Shop at Home Depot or Menard’s instead!
Steve S.
Place rating: 4 Plainfield, IL
I get stuff from this Ace for work all the time. The staff is friendly and helpful, so don’t hesitate to ask them !!
Greg V.
Place rating: 5 Aurora, IL
Where have all the great hardware stores gone? I’ll drive 10 minutes to get here to support this terrific store. The staff is always friendly and know exactly what you need. You don’t find that service in the big box stores.