Sunrise Buick GMC at Wolfchase

I recently went to the Wolfchase sunrise dealership where I met Sales Agent Stephen Hoffman. I was looking for a new/​used SUV and he was extremely personable and very knowledgeable about all the SUV’s I inquired about. He found my dream vehicle at a dream price. He did such a nice job that I went back 2 weeks later and he once again found the perfect and safe SUV for my daughter. One stop shopping if you need a new/​used vehicle, see Stephen Hoffman, you won’t be sorry.

I went shopping for a vehicle online and fell in love with the Acadia. Naturally I preferred a used one and sent a request to get a price and see about potentially trading in my charger. I spoke with Daniel on the phone who was great. He instructed me to see Lee when I arrived the next day. When I arrived I was reassigned to Mark who at first seemed to be extremely helpful and catering in describing everybody about the process and the perks of the acadia. I was excited and ready for whatever. To my surprise I was told that I would get a better deal if I traded in my car for a new one instead of the used one. So I agreed. I was told that everything was set except for a copy of my mother’s check stubs to complete the deal. After that I waited and waited and waited. You would have thought that I was selling the car instead of them. Almost 2 weeks into the deal, after many failed text messages and phone calls to Mark I decided to call the Finance Department and spoke with Bethany who reported that she would call me back and she did but reported that she would call me back the next day and didn’t. Finally the verdict came back that I was approved for «$ 32,000» but I could not get the acadia due to my trade would have me upside down in payments. Unfortunately the cars that they had were that I wanted. Finally I set my sites on the Equinox and was told that they did not carry that particular truck. When asked if I was allowed to get it from another Sunrise (3 in town). I was told yes I could just ask for Christa. Needless to say they ran my credit and my mother’s credit again to attempt to get me approved for the Equinox. The salesman Steven at Sunrise Collierville was great. I was told that the same Finance person Christa worked on my deal at the Wolfchase location apparently worked at all 3. My complaint was why do I have to run my credit and my mom’s credit again if they are all affiliated. I was told that they are not so I complied to see what deal I could get because since it’s the same Finance person then this should be easy. No it wasn’t, I was offered a deal for a used equinox with $ 40, 000 miles and I would have to keep my charger instead of trading it in. What happened to the approval for the $ 32, 000? Well your guess is good as mines because it apparently never existed. This has by far have been the worst experience in my life. I would never come back to either of these places. I went to a car dealership in Mississippi and they got me in a 2015 Equinox for so much less than what I was offered here. Now I have to pay to clean my credit up and my mother’s because they ran our credit over and over and over and over again.

When I am looking to spend a lot of money I expect to at least be given the time of day. After asking for sales help multiple times to no avail (there was sales staff sitting around chatting, certainly not taking care of customers and then there was the crew around the side of the building chain smoking) so after an hour I left. Since I was really interested in an Encore I tried again a few days later. I did get helped but,… Between looking at his phone and leaving to be right back I left feeling like I was wasting his time. If that’s how they treat you when you are trying to buy a car how would they treat me if I needed help after the sale? And yes I did buy something else.

I had left a 3 out of 5 star review prior to this mainly because I liked my fiancé manager charity and my salesman Rodney but as of today I had to drop it to a 1. I took my vehicle in to have the problems fixed. Under warranty mind you so I am paying the deductible to fix it. I was treated as if I was trying to rob them! They threatened to take my vehicle back and just not deal with me all because I wanted a loaner car. I was bullied to the point of tears. They are horrible!!! Women stay far away!!! Don’t buy a used car from them without getting it fully inspected. I won’t be returning without my husband with me that’s for sure. Buyer beware!!!