BWI International Thurgood Marshall Airport, Terminal B 7062 Elm Rd
8 reviews of WOW air
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Stan D.
Place rating: 1 Chevy Chase, MD
We haven’t even boarded the flight and I already feel ripped off. We wanted to change flights. They charge a $ 344 flight-change fee, given that we were flying multiple segments. Plus they say we are responsible for any change in fare. Fine. Our new round trip fare was identical to our old round-trip fare. Still, they charged us hundreds of dollars more for the change in flight, supposedly because of a higher fare! Why? They were using the higher one-way fares to calculate the cost, rather than the round-trip fare. Once I straightened that out, after numerous waits, calls, and emails back and forth, they STILL wanted to charge us hundreds of dollars more for a round-trip with the identical round-trip cost. Why? One leg of the flight went up in price, and the other went down. They charged us for the increase, without taking into account the leg that went down in price. Totally disgusting. If I had it to do over again, I would never use this airline. I don’t mind them charging extra for extra things. That’s reasonable. But when they try to charge extra for something that is exactly the same — that is a total rip-off, in my view.
Megan B.
Place rating: 3 Silver Spring, MD
Things to know: If you want the online price for luggage, you must purchase more than 24 hours in advance, even though the website doesn’t tell you this. We paid full price to check a bag at the counter, but the attendant let me slide on the carryon fee. I’ve heard this is common but wouldn’t bank on it. I did see one boarding attendant ask a man to consolidate his bags. Mine was clearly too packed/too heavy, but no one stopped me. You can get lucky like that. The check in counter didn’t open until 3:30 the day I got there. Just make sure before you leave for the airport. The WOW boarding area at BWI is in wing E… Which has no stores and is not connected to the rest of the airport. I lied. It has a convenience store and a Passports Restaurant(like one step up from a Coney Island, with booze). At any rate, make sure this is the place you want to spend an hour waiting for your flight before you go through TSA. The lights stay on for the entire flight. It kind of felt like a big party on the way there. But on the way back to the States, folks seemed sufficiently tired. You can bring your own alcohol on the flight, but don’t waive it around. I saw a stewardess ask someone to put theirs away. Because this is a low-cost airline, there is a charge for everything, so just be prepared. All in all, it’s a super good deal for the cost.
K I.
Place rating: 1 Hyattsville, MD
Nickel and dime you for every possible thing. Read the cancellation policy carefully, you need a stamped doctor’s or police report stating why you can’t travel. Customer service is a joke. The online chat is a bot that doesn’t respond while the Indian call center cannot assist with anything beyond simple inquiries
Rachel H.
Place rating: 1 Kingman Park, Washington, DC
Not only will they nickel and dime you for every piece of luggage you bring on the plane, but they are also probably THE worst airline I have ever flown with. Booked a flight to Paris with them a few months ago, and only once we were in the air did they bother to tell us that there were major strikes with the air traffic controllers in Iceland(where all of the flights fly via). Said ATC strike had us sitting for hours in the airport without any knowledge of why… In addition, as a result of the massive delay — we missed a flight booked in Paris with AirFrance to another location and both WowAir and AirFrance threw their hands up in the air and said«not our problem!» In addition, the planes are cramped and untidy. There isn’t so much as a beverage service for their international flights — want a drink, you need to pay us $$$. Want a snack, give us more! In flight entertainment, nope. I’ve flown loads of international flights in my life, and this has been hands down the worst experience I’ve ever had and can not believe the lack of empathy from an airline that is clearly on its way out. I was prepared to fly them again b/c of the discounted cost of the tickets compared to other airlines. But, with the delay to Paris and having to shell out an additional $ 400+US, it’s not worth it. I’ll happy pay the extra few dollars next time with a REAL airline for the peace of mind guarantee that I won’t be treated like cargo.
Ren N.
Place rating: 4 Colorado Springs, CO
Becoming one of my favorite airlines to travel to Europe, and possible my only in the future, this airline is super cheap. However don’t be fooled by their initial pricing, you have to pay for luggage even for carrying on if it’s over 5 kg, which I presume is normal for everyone except businessmen. Service attendants are friendly, and usually you board from the end up, however sometimes if you see people lining up, then they just board you without any notice, just step into line. Pay online for luggage as its half as much as if you paid at the counter. We got ripped when they told us we had to pay $ 75 per luggage to take on or check in. I still recommend it for anyone on a budget!
Tina L.
Place rating: 5 Chantilly, VA
Totally fine airline. Everyone was nice and professional but everything cost money. Even water– so careful.
Stephen f.
Place rating: 1 Philadelphia, PA
Major blizzard on the east coast. Every other airline allows customers to change flights without a penalty. NOTWOW. $ 86 per person to change flights, even though getting to the airport is not possible due to road conditions. You don’t expect much from an ultra discount airline like WOW, but you’d think that they wouldn’t be such complete jerks. They clearly care more about making some money in the short run than in building a brand for the long haul. So, don’t fly WOW unless the fare is low enough that if circumstances get in the way of your flight you won’t care and can just no show. Oh, and be sure you read the fine print, ’cause cancellation insurance won’t cover weather and you only get 11 lbs of carry on luggage free and the price listed does not include an additional charge for actually getting a seat(it is only $ 9, but if the fee is not optional, how can you not include it in the upfront price?).
S D.
Place rating: 5 Owings Mills, MD
Nice, spacious seating and very comfortable from Baltimore to Iceland. Very professional cabin crew that comes as soon as they are called. The pilot did an EXCELLENT job by landing the plane in Baltimore during a blizzard!(Considering no other airlines were able to do it this guy was skilled — which is probably an understatement). Food is for purchase just as drinks and snacks. Make sure to use a credit card for on board purchases a debit card will not work because they are using an offline credit card machine. Great experience will fly WOW once again.
