Wells Fargo Bank

My husband & I were making a brief visit to my elderly mother over the weekend and she urgently needed to have a short document notarized. None of the Baltimore-​area branches of her bank had a notary available yesterday (a Saturday and the day after New Year’s Day), so I was desperate. My brother-​in-​law has several business & personal accounts at this branch of Wells Fargo and he suggested I call & explain the situation, so I called four days before our visit. The woman I spoke to promised to have (a specific) one of the managers call me before they closed (it was then an hour before closing), but I didn’t receive a call — so I phoned again the next morning (first thing) and got ahold of that manager. Admittedly she was somewhat concerned about notarizing the document when I explained what it was, but she told me a few of the bank’s personnel were notaries and that one of them would indeed do it for us (she didn’t indicate whether or not she would be at work yesterday, but no matter).
When we arrived there yesterday, I spoke to the first banker who I saw upon entering. As soon as I explained why we were there and who I’d spoken to five days ago, she VERY NASTILY told me they couldn’t notarize that type of document. I insisted that «S» had told me they would, but her nastiness continued. I then went to the next banker’s office, whereupon I discovered that «S» was indeed there (as was a male manager). I told them that their colleague Alla was a nasty bitch («S» physically recoiled when I said that, but I could have cared less by then) — and both she & the male manager (more politely) confirmed what Alla had said. I reminded «S» that she’d told me they *could* notarize the document, but it was to no avail.
As an aside: immediately before going to this bank, we’d filled up the tank with gas — and there was a discount for cash, which we certainly took advantage of. When we got the change (three bills), it REEKED of cigarette smoke. I didn’t want to put those bills in my wallet or anywhere else in the car — and the cashier was unfriendly, therefore I wasn’t exactly anxious to confront him about the strong cigarette odor — so I asked one of the tellers at this bank to please exchange those bills and I explained why. She complied without any negativity (in fact, she was pleasant) — and that’s the only reason why I’m giving two stars instead of one.