UPS Customer Center

Went to pickup a package. The visit was uneventful. Walked in, gave them my tracking number, they went in the back to retrieve the package, came back out with it, asked me for ID, I signed and left with my package. The associate was pleasant during the entire tramsaction. As there was no line, my total time from crossing the automatic open doors until leave back through them was less than 10 minutes. Not bad. There is parking out front and the location stays open until 7pm. Also, you can have your packages re-​routed to another location once they are shipped for delivery at no extra charge! I always choose to have them delivered to this location on Vero Rd. as l don’t have to take off to wait for a package delivery at my home. The also have a service where you can change the delivery to within a certain timeframe, but l’m not sure if you pay a fee for that service or not. I would suggest the re-​routing as this time of year there are those that prey on deliveries that are left out unattended at homes.

Most incompetent place ever. Telling me that you left a package at the facility and it will be delayed is not acceptable. Instead of coming up with excuses as to why my package can’t be delivered on the scheduled date such as «its the Holidays and they are busy», after I paid additional shipping to expedite my delivery,… come up with solutions to get me my package. Worthless!

Absolute worse ever … Been told to pick up package at a specific time, no driver no package. I waited patiently to get package for 2 hours and still no package found. I really hate dealing with UPS never anything good … I only posted 1 star because Unilocal won’t allow me to comment without posting one

I was definitely surprised to see how many negative reviews this UPS has. I pretty much use this place as a drop off location so my review is limited in that regard but I’ve never really had any issues. The customer service I’ve received here has been fine and I’ve never had any problems with the delivery of any of my packages. A-​OK for me.

The current lack of professionalism at UPS is appalling. I blame this on UPS, not the employees. What are you paying these people, minimum wage? How long do you train your employees, five minutes? It should not take half an hour to figure out how to ship an international package, when it takes 10 seconds at the Post Office. I used to work in Shipping & Receiving and I had to deal with UPS on a daily basis so I know what I’m talking about.

I’m not really sure what all the fuss is about.
Most of the reviews that I noticed are for the customer service more so than this actual location. So here is my review for the location and the folk therein.
On Vero Road in between Caton and Wilkens. It kind of sits on the corner, hard to miss. LARGE brown building. What can Brown do for you? HA!
I generally go during the day, sometimes early afternoon. I have never had a problem with parking. The one time that I have been during that dreadful 30 minute window was the pits. Can’t say that I’ll do that again.
More often than not, there is hardly anyone in line, and if there is a line, it moves relatively quickly. The staff have always been friendly, and I have always noticed that they are willing to stop what they are doing to help you work that wonky computer to send things. I agree with Steven, keep in mind that this is a main distribution center, most UPS stores don’t do as much as this place.
Here is a tip, as if you care (wait, I know you do)
Sign up for the lovely MY UPS online. All of the issues with customer service can be avoided. You can determine if you want your package to be delivered or held for pickup. You can decide if you want your package to be delivered on the side of your house in a garage or under your car.
Maybe it’ll save some frustration. I mean I prefer just to go and pick up my package, I’m simply impatient at times, and I don’t want to wait. Ah well I know it defeats the purpose of the whole delivery thing, but I still get my package!
Carry on.

I wish I could give it zero stars! I guess it deserves one star, because after a gazillion phone calls I think (who knows!) they straightened out the situation.
The UPS driver used to leave pkgs. without a problem. About 3 weeks ago I began to get the dreaded notification of delivery. I signed them and therefore the pkgs. were delivered, late but…
One day I saw the driver and asked him why the process changed. He didn’t know, told me my address was «blocked» (!) from automatic delivery and gave me a # to call.
I told my tale of woe to 3 people, was promised a call back from the local office within an hour. Never happened. I repeated the inquiring calls the next day, as if I have nothing better to do. Still no call back. I called the Vero Rd.(local) # instead of the central #, but was told they don’t have outgoing information at Vero Rd. (?). I was told by the central office that only Vero Rd. could give me information. Is this the CIA? NSA?
I told the tale again, was promised a call back, again. OMG… I got a call back. The wind up was they would rescind the block, but they had no idea why it was blocked initially. They screwed up, that’s why. What a company!

This is the tale of two experiences that while different still doesn’t add up to anything good for UPS.
My first trip to this place was because I got one of those fancy sticker they like to leave on your door. I called the customer service and told them to hold the package at this location. Went there early the next day. There was no parking so I parked outside the lot only to be told I can’t walk in. After convincing the security guard that I waited 20 minutes and there was no parking she finally let me walk in. Then I stood in line for at least 35 minutes. When I get to the front what happens. You guessed it. They don’t have my package. Phone calls were made and still no one could locate my package. Now I’m extremely late to work and pissed off to boot.
Many phones calls with customer service and days later they still can’t find the package. On top of that they won’t tell me who sent the package so that I could call them and let them know to send me another one. ARRRghh. Finally, I figured out (this too took many many phone calls) who the sender was and they resent the package through the US postal service. This I received a couple of days later with no problem.
This brings me to my latest experience. Another fancy sticker on my door and another scheduled next day pick up at this location. This time there was plenty of parking. Went in and there was only two customers in front of me. Despite this I still waited 20 minutes before it was my turn. Got up to the front and to my surprise they actually had my package. Got in my car and sped away before someone could tell me there was a mistake and I had the wrong package.
I wanted to give this place two stars but I couldn’t. I can only hope that my next experience will be better when I have to go here again because I work and I will probably have to schlep here again.

I have gotten help from UPS Facebook customer service regarding my lost package. They had suggested that I have my replacement package sent to my local UPS Store. However, I had to pay a small convenience fee of $ 10. The UPS Store down the road from my apartment really did a great job of servicing me but I couldn’t afford to lose another package so I just had to pay $ 10 since I am not home all the time. I wish I would have known that I could have gotten my original package sent to my local UPS Store. Friendly advice for those who are never home for deliveries; have your UPS packages sent to your local UPS Store.

I, too, wish I could have given 0 stars or negative stars. So I ordered a package from Amazon. They’ve delivered to my house for years. I order this package and it gets delayed. I looked into why and it wouldn’t say. 4 days later, I get a postcard that says, «Your street does not exist». Thanks for sending me a postcard to my nonexistent street address.
Its absolutely absurd that you would notify me via postcard to a PHYSICAL ADDRESS THAT DOESN’T EXIST. You would hope that someone with half a brain cell would email or phone an incorrect address instead of sending mail.
I got the same treatment…“you’re guaranteed a call one hour from now”.
Total garbage. My package is 4 days late and now I’m scrambling to make things work before my event.
Good luck working with this office.

I wish you could give zero stars. I got a final delivery notice for a package. I called the customer service to try and get the package re-​delivered and they «guaranteed» the local center would call back within an hour. Hour and a half later, still no call. Called again… said they would send another message as they don’t have the center’s local number for ME to call, escalated it so that a manager would call… and again, no call.
Called customer service again this morning and they said that because it was the final attempt, the package was being sent back to the sender. WTF. They apologized that no one called, but said all they can do is send messages. They said that a note in the system said that the number I gave was incorrect. Really? The number I called twice from yesterday and then again today? They said they would send yet another message to the center saying that my number is correct (even called to verify) and I’m shocked that two hours later… still no call. Awesome.

They are the whole reason why I use the United States Postal Service exclusively!
They lost a package of mine and, 1 month later, still no word.
They dropped a box off at my house and, in the process, ripped a electrical socket off the wall. No word on who was going to pay for that either.
Last but not least, they will leave a sticker if they have something for you to sign for and you weren’t home to receive it. The sticker will tell you when the next delivery day/​time will be. GUARANTEED that they will not be there when they say they will. SO, you have to drive down to the headquarters between 8 – 8:30pm (Thats right, a half-​hour is all you get) to pick it up. We went last week and there were 27, TWENTY-​SEVEN, cars waiting to get in for pick-​ups. The security guard said you couldn’t just walk in so too bad if you don’t drive.
You may get shot if you go to the post office on a bad day but damn it, at least you’ll get your package!