Potbelly Sandwich Shop

I was staying at the Hilton for a convention and walked here for lunch on a whim. The food here was pretty tasty, but the inside is small and there weren’t enough seats for everyone ordering. It was pretty cold out — not awful but definitely coat weather, and I had to sit outside. The trashcan right next to the only open outside table was literally overflowing with trash, which I thought was weird since they’d only been open for about an hour.

Love this place. I visited today for the first time in years and nothing has changed (except prices have gone up about a dollar, but it happens). Potbelly is a solid sandwich place with other options like salads and soups, recently expanding to Mac and cheese, it seems.
I always get the vegetarian option, which is now the Mediterranean. It is hummus, roasted red peppers, cucumbers, artichokes, and feta cheese. I love that this sandwich is easily customizable to be vegan by removing the cheese and without suffering flavor or substance.
The person who helped me out today was Danielle and she was super friendly and chatty without trying too hard. I appreciate when people seem to really enjoy their job, as was the case with her. The customer service was excellent and I’ve never had a bad experience with an employee in the 25+ times that I’ve been here.
They also occasionally have live music during the lunch hour. It’s nice background noise without being so loud that you have to scream to have a conversation.
Potbelly never disappoints!

My first experience at a Potbelly was in Milwaukee, WI, and when they opened there several moons ago. It was… well, it was ok. Just ok. I went to another one in Boston when I was there on a trip several years back — again, it was just ok. Given the two experiences I’d had in my past, I admit being less than «WOO-​HOO!!! Let’s go!» about visiting what I thought would be the same old, same old here in B’more. I admit being grossly mistaken.
I have been to this location on Pratt close to home and work several times and purposely waited on reviewing it because, well, I think I was waiting for the mediocre experience to come. Alas, it has not… and last night while there after work with my love, we received not only a fabulously satisfying soup and sandwich but we had, yet again, delightful and exemplary customer service.
We expressed our distraught feelings over the fact that the Chicken Enchilada soup was sold out — it would have been the perfect chill-​nixer after our walk from the hospital. However, and accepting reality as grown ups should, we ordered our sandwiches and knew we’d be more than comforted with just those. And then, in a wave of Christmas magic and just as we were approaching the pay station, a soup angel expressed to us that she heard our disappointment and got another batch heated up for us (and the nice guy behind us who was equally saddened at the no-​soup-​for-​you reality). My first exclamation was «SHUT UP!!!» but I meant it in the nicest possible way. She smiled, even squealed a little, and went about her soup pouring (reminding me that despite the fact that my sweetie only wanted «a spoonful or two» I should get a cup of soup because, well, it’s so good that I might not want to share more than that). She was right… and that Chicken Enchilada soup was FABULOUS!
Our sandwiches are always fresh and made with care. The people working here are consistently SO nice — I mean that quite sincerely. The ingredients are stellar and if I didn’t know better, I’d swear that each and every sandwich is made with a little bit of love. This place is consistently spot on in every way — they truly are.
While you’re there, check out the little bookshelf in the seating area — my love and I found books that we remember from our childhood. I was especially fond of the family medical book from circa 1962 that we stumbled upon — my family had a similar one at the house growing up. It fueled my love of human anatomy, physiology, and health overall — may it be as inspiring to others!
I love this Potbelly and we’ll be back again and again. Folks at work love it, too — we’re so glad you’re in our neighborhood! Keep up the phenomenal work, y’all.

We stopped as we walked home from my love’s job. She had been to here before, and loved it. The staff was wonderful, and we met a nice lady who was here with her son, who was in the hospital. All I will say about this is… never underestsimate the power of hugs. Robin ordered turkey and Swiss, and I ordered a roast beef and provolone, and added mushroms. The preparation was spot on, and the potbelly stove in the lobby was a nice touch.
My roast beef was SO good. This place has ruined me for subway roast beef for sure. Tender, flavor packed roast beef, and the melted cheese and mushrooms was the perfect compliment. They have salads, soups, and milkshakes too! Robin loved her dinner too, and we certainly will be back. Another place to eat within walking distance of our home!!!

This Potbelly is very convenient to the UMB campus and the hospital and is reliable as far as good service and food quality. The staff are friendly and it’s always a nice place to get a quick lunch. It can get a bit crowded but that’s mostly due to the location. On my recent visit the toppings might have looked a little fresher but it was nearing closing time so maybe that’s to be expected.

This Potbelly’s has always given me good consistent service, and I love the location. For anyone who eats at one of the downtown Subway sandwich shops for lunch, going to a Potbelly’s sandwich shop will make you think twice before ever visiting one of those Subway sandwich shops again. I promise.

Awesome pulled pork sandwich with coleslaw. Great environment. Had live music at lunch. Service was fast and friendly and the restaurant was very clean.

This is your average deli shop. They have lots of choices to suit every diet preference. I mostly love their salads, esp. the chickpea salad and the chicken salad salad. Location convenient for UMMC workers. Lastly, I must say they have the best cookies in town. If you have just a piece of the chocolate chip or sugar cookie you will immediately be a diabetic… they have tons of sugar but are sooo good.

This was a convenient, super fast place for me to get lunch while at a conference at the convention center. The day I had lunch there was a huge line, but I couldn’t believe how fast it went. I got the Mediterranean salad, and it was really good – big, with fresh greens, lots of artichokes, and the perfect amount of chicken and feta. Some places overload their salads with too much of the extras, but they didn’t. The vinaigrette was good too, not too tangy or overwhelming.
I had breakfast there too, and while they were out of the smoothie I wanted (waiting for a delivery, which arrived just a few minutes too late) I had the steel cut oats with bananas and walnuts, and it was surprisingly yummy. The coffee is also good, and the vibe is casual and comfortable. Definitely recommended!

Potbelly is a better Subway. The workers and décor is very nice. They pride themselves on quick service. The sandwiches themselves are very tasty. I came here twice in the span of 2 days. I had the italian and also the roast beef. Both were great.

Great location. Price is reasonable. Atmosphere is pleasant. Great place if you’re sight seeing and want to stop somewhere for a bite to eat.

Was in town visiting so decided to stop in… the sandwich itself was ok… nothing spectactular (many deli places aren’t). I still prefer Firehouse Subs. I wanted to try a shake but it was too chilly out. The chicken enchilada soup was the highlight for me. I actually looked up recipes and will try it this weekend because it was extremely good. The soup and Zapp’s chips (shoutout Louisiana!!) are the only reasons I’m giving this place 3 stars. Nothing spectacular about the service.

*$%! this place in particular. Every single employee behind the counter– EVERY LAST ONE– decided to start making mean-​spirited comments about the size of my 8″ sandwich, saying things like «Are you sure you’re not sharing this?» and «WOW that’s a BIG SANDWICH» while making shocked faces and pointing and laughing at me/​my meal. When I got to the register to pay the cashier looked at my meal (a sandwich, which I’m assuming she’d seen before since she works in a friggin’ sandwich shop, and a medium fountain drink) and looked like she’d just gazed upon the world’s largest sub, then mouthed «WOW» and laughed at me. I was so upset I just left and have since refused to return to ANY Potbelly EVER. My husband had to go back to complain to the manager because I would not step foot back in this hellhole for anything. The manager, to her credit, was horrified upon hearing about the incident. I would hope the employees involved were all fired, but since I have no way of knowing I won’t be returning to Potbelly for the rest of my life.

I was down the street at a conference and after a night of drinking a muffin won’t cut it and I need a breakfast sandwich. I went to Potbelly’s and got a bacon egg and cheese in a whole wheat «original» and the same thing on a regular original for my coworker. The sandwiches were great mainly because of the delicious peppered bacon. The bread was soft and seemed fresh. If ever around the area for lunch I would definitely consider going back.

I came here with a few of my teammates to get late dinner/​race breakfast on their behest. They had said that Potbelly was really good, and as far as sandwich chains go, I haven’t tried it yet, so why not?
I feel like Potbelly is an upgraded version of Subway, but with less toppings and better tasting sandwiches. The actual location of Potbelly was large and clean, and it seemed good for groups. The workers were really nice and friendly — it seems like they really make it a point to know their regulars.
Overall, I say not bad. I don’t know what the Potbelly Shops are like in New York, though.

Very good food, very fair price. Friendly service and the room was clean. They list the calorie count for all meals offered.

It is so hard to commit to packing lunch when you have this good of a restaurant right by your work.
I always go in for either a tuna melt or veggie sandwich, and I have never been disappointed or anything less than happy. The bread is always delightfully toasted, the staff is always so welcoming and friendly, and even when the line stretches past the door, I manage to complete my order in less than 10 minutes.
Kudos, Potbellys

Unbiased review due to the fact I know most of the workers there on a personal basis. WIth that said, here we go…
Potbelly to me is the hipster Subway. It costs a tad bit more, has some new and interesting ideas for sandwiches, and can be a little quirky and that’s why I love the place!
This place is situated at the Inner Harbor between Dick’s Last Resort and Chipotle and is an awesome sandwich shop. The employees are friendly and helpful and if you go there a while, they will know you by name and/​or your order. Service is fast and this Potbelly does stick to its «you’ll get through the line in less than 8 minutes.» My favorite sandwich here is a «Big» grilled chicken and cheddar but The Wreck is good too. They pile on the meat and toppings so it feels like you’re actually getting your money’s worth.
Their milkshakes, cookies, and soups are really good as well! Sometimes I just come for the broccoli and cheddar soup. its superb!
My only gripes is that the line during lunch hour can run out the door and that it closes early in my opinion.

It’s a Potbelly. Normally, would not bother to rate it, since the food is, as chains tend to be, roughly the same everywhere. However, service here stood out as excellent, particularly in downtown Baltimore, where I had quite a few experiences with horrible service.
Given the surrounding options, Potbelly deserves some serious consideration, particularly for those who haven’t eaten at one of these.

One of the better places that delivers to the University of Maryland hospital, my colleagues and I have enjoyed a group lunch/​dinner on a long call day courtesy of Potbelly’s speedy delivery.
My go-​to sandwich is the A-​wreck. Fyi, they overestimate their delivery times by about 15 – 20 minutes, so you’ll probably get fed sooner than later.