M&T Bank

Bank of America sold my mortgage to thieves, for what reason I will never know. Immediately after taking over my loan the charged me a $ 92 late fee for what I could not explain, and still have no clear explanation. I addressed it with them and they said it will be remove as a one time courtesy, seriously!!! I have never been late on a payment in my life and M & T Bank customer service acted as if they were doing me a favor. In fact, before BOA sold my loan to these fools I was 3 mortgage payments ahead, after, was back at square one. Then when I tried to pay ahead they held my additional payments in as «Unapplied Funds» until they received my next mortgage payment. No flexibility with this bank. Seems like they are just trying to squeeze every bit of money possible out of you until you bleed out. Then for several months after I kept getting all these little strange fees. The latest one was a «Fax Fee» for $ 5. Not much, but all this little fees add up if you’re not paying attention. Looking forward to their explanation on this one. However, it doesn’t really matter anyway because I refinanced through Quicken loans and will be closing by the end of this month. Plus, they promised in writing not to sell my loan. Finally, some relief from all the monthly stress. My advise to you M & T Bank customers is to get out while you can.

Horrible bank if they take over your mortgage! They are constantly asking for more information that they should already have. They lock you out of your account on a regular basis and delete pending payments so you owe a late fee! I have never had such horrible customer service!

I really wish my mortgage was not bought out by M&T. It is such a painful experience to make my mortgage payment each month due to it always locking me out of my account, calling the 1−800−724−2224 customer service number only to get a «all representatives are busy, call back later» On hold with them now where I have to call the online banking CS number for them to transfer me over to mortgage. Hold time is usually 10+ minutes. Every month I wish I was back with Bank of America and often question if this is really a legit bank. I just want to pay my mortgage online and get it over with.

Draconian overdraft fees, other hidden fees galore, confusing telephone lines if you need to call in about a problem, and befuddled tellers in the branches. Avoid, avoid, avoid.

I’ve been banking with this place when it was… hell, I don’t even remember. The name has changed at least 3 times. As with any other large bank (and life in general), if you have a lot of money, they kiss your ass. If you have little, good luck trying to get a mistake fixed by the dingbat teller who deposited a $ 700 check for $ 70. Overall, its not that bad. There’s worse.