Jerrys Chevrolet

They need to get the renovation done. I was there several months ago for service and we were put into the showroom to wait. Now there is some other renovation and we are crowded into the service waiting room WITH the service agents, yet the waiting room still looks like ‘That 70s Show’
Otherwise great dealership/​great service

Im not sure where to start here other than saying this was an absolutely horrific experience.
I first brought my car in for a recall, after that recall was not done correctly I received a call to come back in.
At this point I noticed that I was having acceleration issues with my car so opted to have a diagnostics test completed. This test showed that I had a cracked exhaust manifold in addition to a few other issues, I received a quote and elected to have this repaired.
After picking up my ‘repaired’ vehicle and paying for this service, I drove 5 miles to my office parking garage where my car would then break down. While in this parking garage my transmission would not function whether I was in drive, neutral or reverse. I immediately called Jerry’s and was told this was ‘not our issue’ and I would need to pay to have the car towed back. I did just that, got my car towed back to Jerry’s. This was just before 5pm where I was told the technicians were gone for the day but it likely was a connecting cord they mistakenly did not reconnect. I then used über to from Jerry’s to my house as I did not have transportation.
I was traveling to New York the day after for work and planned to use my vehicle which was once again in repair… I was forced to rent a car.
Terrible experience, terrible customer service. Not only will I not be recommended Jerry’s I will be advising against using Jerry’s.

I purchased a car and the car I purchased is of good quality. The entire process of buying the car was ridiculous. Most importantly I would like to point out and give a tip to be sure you are avoiding Forced warranty and gap coverage FRAUD! At the end of the process I sat down with Frank Beaty in the finance office and signed the paperwork for my vehicle. He presented to me that I qualify for a 7.9 percent loan, then he said that if I purchase gap insurance and an extended warranty that he could qualify me for a 2.3% loan, which is the loan I took. He did math to show me that the smaller loan with the $ 2,500 in extended coverage worked in my favor, so I took the lower loan and paid the money. 2 weeks later the dealership hadn’t paid off my car and I come to find out that because of a lie from Frank the Finance manager I lost $ 2500. Now I know that YOU DO NOT NEED TO PURCHASE ANY EXTRA SERVICE TO QUALIFY FOR A LOAN. EVER. I followed up with the G. M George Ponko who assured me that this is not a practice that they condone at the dealership and that he would be sure to cancel the extra coverage and refund my money. Be warned to check everything they give you VERY carefully.

Such a disappointment! The salesperson was so nice at first then when it came down to number crunching, completely flipped his story. Low balled my trade in value. Was promised 0% interest but was offered much higher. Monthly payments increasing by $ 150 from what we discussed even with exceptional credit? No thanks. Not to mention the MSRP on the window is much higher than KBB. Customer service 101: If you can’t deliver it, don’t promise it. Back to square one. All I recommend is do your homework!

Yuck, I felt like taking a shower after dealing with this place. I feel like I was being taken advantage of. Especially since I had to ask three or four times for the actual price of the car. The finance guy kept telling me he needed to call someone at home to get «a special rate» and inferred that I should agree to the «deal» because he was going to call him. The car I test drove was filthy. The showroom looks like it haven’t been updated since 1950. High pressure had to make the deal right now. They appraised my car extremely low and then held on to the keys so I could not leave. I felt like the salesman was genuine but the sales manager or finance manager was calling the shots. Did not like him at all. I’m not going back ever. Don’t call me either I don’t want to talk about it. No wonder why car salesman have such a bad reputation.

This is from a while ago and i hope everyone that i had to put up with got fired!!! This was the absolute worst experience i have ever had dealing with a service recall. For one My mother called saying that i was coming in to get the car serviced so they were actually good with that but once i brought the car in they sat me in a room and i was left there for OVER 2 HOURS!!! with the only visits from one of the dealers constantly cursing about something that I had no part in. So still sitting there wondering what is going on I ask for what may have been a third time, and they told me «sorry we don’t have the part». I sat in there for over two hours just for them to ignore me and tell me they didn’t have what they needed. When it comes to the service department i would rather spend hundreds of dollars rather than having to deal with them again.

Everyone is extremely nice and seem to genuinely enjoy their job… however the sales team are eager to sell you a car asap and get you in and out without really explaining anything to you. Somewhat pressuring you.
The amenities are great surprisingly. Free car wash, oil change, maintenance service, and more.

Mr Ponko said he was the owner, and he over heard the internet manager yell at me «I wish you had not bought the car from us!» He also refused to discount the cover. He said «I’m in the business to make money «. He is the one who did not return the call. He also threatened to sue me if I used his name! Since you used his name, I’m simply responding to your text !!! I’ve bought from a good dealer already.

I recently purchased a brand new 2015 Chevrolet Colorado from this dealership. I’m located in Louisiana, but my dad lives locally to Jerry’s and found the perfect truck. I flew up from Louisiana to pick it up and drive it back down. The dealership was very disorganized and it took forever to sign paperwork. I had looked into loan financing previously and told them that I wanted to go with Capital One. When I arrived back home, I got multiple denial letters from local banks because they don’t service Louisiana (duh). I love my truck, but that’s about all the good news from Jerry’s.
I purchased the truck mid May. It is now August 13^th and I still do not have my tags. I have had to CONTINUOUSLY call them over and over again regarding my tags. Finally received a text message from my salesman that there were some personnel changes and id need to contact a different salesman to follow up on my tags. This was completely unprofessional as that salesman should’ve been following up with me. Had I not continuously called, they would not have extended my temporary tags. I still have temporary tags and no one at that place could care less. I’ll update this review if I ever receive my tags…
In the meantime, it would be wise for Jerry’s Chevrolet to get a clue and do something about the situation.
David, I contacted you today, August 14^th. I spoke with the receptionist who said you weren’t in, and she wasn’t sure when you’d be in. However, she said she’d give you the message «when she sees you.» We left our contact information with her. I also spoke to Larry Webb today regarding my tags that «typically take 45 days». I’m almost on day 90. He told me to call him back a week before my new temporary tag expires, which is absolutely unacceptable. I’d love to know a date when you return my call.
Thank you!

I dropped my car off Friday, which was early for my 10:20am Saturday appointment. Upon dropping the vehicle off, I noted with impending weather, I would pick my car up Monday morning. By 2pm Saturday, I had not received a call as to the status of my car. My husband called, they informed us they would call us right back as the car was just finished being looked at. We never received a call back. We went Monday morning to pick it up, it was not done as they said they’d barely begun working on it. This leaving me with no car for Monday and Jerry’s left me with no options as I had not even received a call on Saturday. I said forget working/​looking at it, please give me my car. This is the second bad experience I’ve had at this location. I will not be returning and given the multiple issues and recalls I’ve had on my not even 3 year old vehicle, I will no longer be a Chevrolet customer at all.

Jerry’s was a great dealership to deal with. I would rate it one of the best buying experiences I’ve had with purchasing a vehicle. The salesman was professional, knowledgeable, and friendly. The staff was great moving me through the process and getting the keys in my hand.

Made appointment for service a few days ago. Arrived a little early. An hour + later the car has not moved from the parking lot where they put it when I arrived.

Left my Saturn here for service and an oil change. I never… no not once received any calls from the contact person. I called twice and the second time the woman said well he should be back from lunch and it looks like your car is ready. The third call she still couldn’t reach the contact person (more than 1.5 hours after the first call) and finally just said i think the car is finished you can come and pick it up… to whid I replied, you have to send someone to pick me up like they dropped me off. She didn’t think they had anyone around who could do that (3pm… At about 4:15, they finally picked me up.
Only to find that they had lost the keys to my car. WHAT!!! for 30 mins they (about 5 different people including a manager) searched for my keys which were not with the paperwork. this is not my idea of good service. I would not recommend them.

Susan Hartlove and her team did an excellent job in analyzing the problem with my 2015 Tahoe and fixing it right the 1^st time!
Thanks!

Really, I’m only giving this a 3 star because of some of the nice workers there. Otherwise I’d give it a 2 or even a 1.
My car is one of GM’s recalls and I finally got the appointment to fix mine. The lady on the phone who called me to schedule a time to fix my car is pleasant sure, but she rushes the conversation so fast that its hard to keep up sometimes. As someone who works in customer service I found this to be very rude. I could hardly get a word in edgewise before I was on the receiving end of a dial tone! Same for actually going there in person. The whole process was rushed. Before I knew it I was being told to go outside and wait for my car to pull up. I had no idea where to go because I was not given any specifics. So instead I had to constantly try to keep an eye out for my car until it came which was annoying.
I was also promised that aside from fixing the recall parts they would do a complimentary cleaning; specifically vacuuming & washing my car. I know other dealerships do this so I was pretty happy about it. Yeah, it never happened. If you’re going to promise me something then I expect you to actually do it. Otherwise why tell me you will in the first place?
The employees need to review their customer service skills because this was entirely unacceptable, not to mention unprofessional. In particular they need to work on their patience, communication skills, customer consideration as well as their acting skills.
Anyways I don’t think I’ll ever return here. My first and last time for sure.

This Chevy service and dealership doesn’t even deserve 1 star. My husband and I are a military family on route to our next duty station and are in need of an oil change for our truck, so we visit the nearest Chevy dealership. We pulled in and we’re greeted by a nice young man and as we were explaining our situation and what we need, a women so rudely interrupted us. She came at us with a unprofessional tone letting us know the service department was backed up. Not only was she rude with her tone and her body language but she acted as though we were not comprehending what she was saying. We are not stupid and she didn’t need to repeat herself six times. This woman’s customer service is lacking and she should be re-​trained to deal with stress and management. We are never going back and we urge other fellow Chevy owners in the Perry Hall area not to support this Chevy dealership.

They don’t understand the concept of an appointment. When I drove into the bay and explained I had a 1:40 appointment for an oil change and tire rotation, the surly service advisor looked at me like I was crazy. Apparently, if they get a slew of drive-​ups in the morning, those displace scheduled work in the afternoon. She offered to ‘fit me in’, but I didn’t want to wait the ~2.5 hours she said it may take. It seemed she was trying her best to get me to just leave. I did receive a kind apology from another staff member when I said I was going elsewhere (Bob Bell in Belair) today, so I appreciated that. In the past, on at least two occasions, I’ve had to wait several hours on an oil change and tire rotation I was told would take 45 minutes. Also, I’ve had bad experiences with the service advisor referenced above before. We nearly got into an argument when I politely asked her not to use the hood of my car as a writing surface when she was taking down my VIN during an earlier visit. Tablet computer? Clipboard? Palm of her hand? No, the hood of my Camaro.
With all that said, the actual maintenance and repairs I’ve had done at Jerry’s have been fine. They never gave me trouble about under-​warranty repairs and have been honest (ie. letting me know I didn’t need a full alignment, just a steering wheel adjustment). I don’t know if he still works at Jerry’s, but I’d recommend dealing with Kurt Anderson if possible. He was very friendly and helpful the several times I’ve dealt with him.

I was going to write a much better review about 2 weeks ago. However I just never got around to it. And now I’m glad I didn’t, because I can now tell you what they did.
I was looking to buy a small pick up truck to haul kayaks and use as a commuter vehicle. After searching numerous dealers, I found a truck that fit my needs. I was reluctant to go to Jerry’s because we had a bad experience at their Toyota store in Parkville (You can read my review about them). But I had to say, I was having a fairly good experience. We had worked out our financing before we came in, so all we needed to agree on was the price. The salesman came back with a list of terms for financing the truck that was waaaayyyyy higher than what we already had. They said ok. No problem. What we hadn’t known, nor authorized, was they applied for financing for us. And we were denied (because we only wanted a 3 year loan for a 9 year old truck). We only found this out 3 weeks after we bought the vehicle when we got our denial letters in the mail. Doing so knocked both our credit scores down by 10 points. And we are in the process of refinancing our mortgage. So it will now affect our new mortgage interest rate. Needles to say I’m thoroughly pissed off about this.
Oh yeah, they also said they’d fill it with gas, since it was below ¹⁄₈^th of a tank. They put in enough gas for it to be just short of half a tank. When we got to the paperwork guy, I had to correct three things he entered wrong, including the agreed upon price. We agreed on $ 9000 and the computer screen read $ 12,000. Had I not caught it, that’s what would have been sent to the bank and I would’ve been stuck with an extra $ 3K on the bill. They played it off like it was just a simple mistake.
I will never deal with any of their stores again. Think of every stereotype about a car salesman, and I feel like it fits.

I wasn’t going to write a review, but I felt like I need to.
I bought a used car from Jerry’s back in September. I found the car I wanted listed on
for a pretty good price. I then decided to make the hour drive to take it for a test drive. What they don’t tell you is that the online price doesn’t include a $ 1200 fee — kind of felt dooped from the beginning. The salesperson (Keith) was nice, but had no knowledge of the vehicle at all. His girlfriend also kept calling his cell while we were test driving and talking about the car, then she showed up at the dealership. Not exactly what I call professional.
The car was nice and the price was decent, so I decided to buy the car. After buying the car (which only had 1000 miles on it) I learned there was only one key. Keith said he would track the other key down, but it’s been 2 months now, and haven’t heard a word.
I also haven’t received my plates either. When trying to sort out why, I talked to about 3 different people in the used car finance dept and each of them said they would look into the issue — yeah, right. Still nothing. About 3 weeks before my temp tags expired, I try calling & asking about my tags. This time I only get voicemail from everyone there, so I left about 5 different messages. Still nothing. I FINALLY get to talk to someone only by asking for the sales dept. I live an hour away or else I would have gone there in person! Apparently my plates are there, but I guess no one thought it would be a good idea to call me or even return any of my voicemails! They then said they would FedEx them, but still nothing. Now I’m driving around with expired tags… if I get pulled over and get a ticket I’m going to be pissed!
Bottom line: their customer service sucks! It seems like after they get the sale they’ve got what they need & they are done with you.
Oh, they also agreed to have a clear bra put on my car but no one has called to see about setting up an appointment to get it put on. Does anyone believe in customer service anymore? Obviously not Jerrys!

This review is about their used car department. The star is given to the sales person. He was great. Other than that, everything else about them sucks.
1. I bought a car that requires premium gas, but their gas station in the dealer only have regular. I was upset because I expected to at least have a tank full of gas before I pulled of the lot.
2. When you call, the wait is long and sometimes you don’t even get to speak to anyone (this happened after we signed the paper work).
3. I live in VA, so they suggested I do my own title and registration. They said I would receive paperwork in about 2weeks. 3weeks went by, and I didn’t get anything in the mail. I had to call and ask for it to be mailed to us.
4. A small part was supposed to be ordered and delivered to us, but it’s been over a month now, and I got nothing.
It seemed all the promised were forgotten after we signed the paper work. This was the worst car purchase experience I’ve ever had. Jerry’s made me never ever go to purchase car in MD anymore.