Firestone Complete Auto Care

This location was recommended to me by my brother, so figured why not, give it a shot? I live in PG, Maryland, and it ended up being an hour or so drive to get to the Firestone Towson location, but it was definitely worth it. Everybody I met and interacted with was super nice, very helpful, professional and courteous. From the mechanics to the sales associates, everybody was ready to explain what was happening with the car, showing me exactly where and what issues were present, and able to give me their opinion as far as repairs. They do get very busy, so unless you have an appointment, bring a book and/​or expect to wait a bit. But, free coffee, tv, wifi while you wait. Definitely worth it. Will make that hour drive again for tires, and any future car concerns.

I ordered tires from TireRack that were delivered to this Firestone location (Firestone doesn’t carry Continentals). I made an appointment for the tires to be mounted on the car, and made sure that the 90 minutes I had available would be enough time to do the job. I arrived promptly, and stressed that I needed to be out by 4 p.m. The service reps were very pleasant, but after sitting for 30 minutes and seeing my car right where I left it, I spoke to the rep again and stated I needed to be out by 4. Well, that didn’t happen, and by the time everything was wrapped up, it was 4:15. I was pretty annoyed, since I was on a tight schedule. Without being asked, though, the rep did the right thing and gave me a good discount on the service for not finishing it in the time promised. I’d go back again for the same type of service, but would allow more time. What they did was fine and workmanlike.

On 5÷10÷2015 I took my Nissan 2004 Xterra into the York road facility for a brake inspection. I have been using this facility for maintenance and repairs since I purchased this vehicle.
My brakes and rotors were previously replaced at the end of 2012 and less than 14,000 miles were logged onto the vehicle since the initial repair.
During the repairs in 2012 there were some issues during the installation, I received a call from the manager explaining the issue and the fix. The installer made a mistake reinstalling the 4wd hubs and had to repair the damage that was caused after he took if for the test drive.
This vehicle is driven less than ten miles a day to and from work, and it was only the second set of brakes installed. The vehicle now has over 100K miles on it and the previous brakes and rotors have lasted at least 45k miles or more each change.
I was informed that both brakes & rotors had failed again and needed replaced for over $ 800.00 before tax. The person I spoke with continued too try and up-​sell me into replacing, or fixing many other things. When I attempted to question the inconsistency of premature parts failure, she got agitated and defensive, completely unwilling too admit there was an abnormality. She blamed it on the user, which is the standard thing everyone I talked to there kept saying. Having started my career out as a mechanic when I was young I know what goes into replacing brakes and rotors on a 4wd vehicle, it’s first year school stuff. It’s not rocket science, I was using FS because I trusted them and the price was usually right which meant I didn’t have to do the work.
Ultimately the issue is not resolved and I have closed my account with FS and will never do business with them again. I think that over the years the quality of service, both customer and mechanical have become sub par. The only thing they are interested in is up-​selling and getting repairs done without quality as their sole focus.
Well they lost my business, I closed my account after more than ten years of only using them.
I will always pay for quality work, because that’s how I work, but poor customer service and taking shortcuts when repairing a vehicle lead to more lost time, money it’s time to move on.

While their service is good and their staff is attentive, the length of time they take is ridiculous! I made an 8am appointment for an oil change and was still there waiting at 10 am! I dropped my car off on a Friday afternoon for an alignment and was told it’d be ready at 2 pm Saturday. It is now 4:45 on Saturday and my car is still not ready. I’m also beginning to think that they are over priced. They have the nerve to charge for labor, and if they charge by the hour then the slow service makes sense. I will be finding another auto place.

Great service, the staff takes the time to explain whats needed on my car. I highly recommend.

Well yeah like everybody else’s says, this place sucks in my opinion. bought tires here I year ago because I had no choice. came back here later to get them rotated for free and an oil change. they said they be able to do it an hour and that includes the way to put it up on the lift. I watch them put it on the lift in 10 minutes and then it sat there while he worked on other cars it took two hours to change the oil and rotate the tires. makes me wonder if the speed is an effort to make it so I don’t come back again to rotate the tires for free. if you have any other option and I mean any do not come here. A couple years ago I brought my car in because of an oil leak and they tried to charge me $ 2000 to fix it so I took it to my regular mechanic it was further away and it cost $ 120 and hasn’t leaked oil again in the three-​years since.

Poor scheduling. I dropped off my car at 11am for a tire patch and an oil change and was told they’d have it done by 4:30. They assured me I’d be out by 4:30 so I could pick up my kid from school. 4:30 came and went. At 5:30 they came out to tell me the car was done but the tire was un-​patchable because of treadwear. So I wasted all day and didn’t even get the flat fixed.
Very salesy. Everyone in the waiting room was getting upsold.

I dropped my car off on Sat morning, and he (a tall white guy with moustache) said it will be done in 1.5 hr. He said he would give me a call. I waited for 1hr and 45 mins. I went back, then found out that my car was NOT EVEN BROUGHT INTO THE GARAGE. I asked the guy, ‘what is the status of my car? Is it done?’. The guy with moustache jokingly says, ‘I dunn know! (laughes) what is your vehicle?‘
I saw a spot in the garage and mechanics talking and laughing between themselves… Clearly it was not the busiest time. He said, my car is right up next and it will be done in 15 mins. I was pretty angry already, so decided to go somewhere else.
A terrible place.

STAY AWAY. They totally overcharge, and I suspect they make up things that are wrong with your car, though I don’t have proof. As for the overcharging: my car’s a/​c conked out (during an epic heat wave!) and they were the only place open on a Sunday. I took my car there with great misgivings based on prior experiences. They determined it was the compressor, and told me it would cost $ 1300 to fix it. I thought we might still have it under warranty and took it to the dealer. Dealers always overcharge, right? … the cost for the repair there was $ 900! (And under warranty, thankfully.) Jerks. I hate them.

Don’t go here. The mechanics are clearly incompetent. I took my car in for an oil change and tire rotation, but when I went to drive my car on the highway at a mere 60mph, the steering wheel started to vibrate violently when it had been fine before these guys touched it! Going to a real mechanic to get it fixed.