Chipotle Mexican Grill

This particular Chipotle is always great. The employees are fantastic. They are attentive and patient. I remember my first time goin to this chipotle and there were some different items on the menu so I was torn between two particular meals. The young lady was extremely patient. I was late so thank goodness they was no one behind me. I kept apologizing for taking so long she laughed and told me to take my time. She was very personal. The staff thought it was hilarious that I was making a life decision in Chipotle. Lol… Since then this is the only Chipotle I will go to… They are the best.

First of all I live two blocks away from this Chipotle and the main problem is that the staff turnover rate is ridiculous. Most of the staff doesn’t live in the neighborhood and the people who work their don’t seem to give a crap about anything. I can’t count the amount of times I’ve been their and they were out of either sour cream or chicken or god know what else. I’ve never been to another Chipotle in my life where these items were not ready for the customers. And this has been at times where it wasn’t even busy. The only reason I ever go here is because it’s conveniently close to my house. The food has been good but the service is terrible.

Should tortilla chips be so chewy you can’t bite into or swallow them? I don’t think so. The burrito was lukewarm, but I shouldn’t be surprised as no one was cooking– everything was pre-​made and I don’t know how long ago. This location wasn’t particularly clean, either.

Some nice folks work here, but the prep staff simply doesn’t know how to cook. The rice is always hard and crunchy and the chicken is cooked to jerky like toughness. Just need better training.

I like Chipotle, just not this one. To me, it seems like the people making the food have never had Chipotle food (or Mexican/​Tex-​Mex/​Salvodorean, etc) food. It’s tastes like imitation Chipotle without as much flavor. When I have gone later in the day, it seems like they are out of something as well. I would go here a lot more if the quality improves, but will have to travel to other Chipotle locations until then.
UPDATE– the store still tends to be out of ingredients towards the end of the night, and even after dinner time. They are stingy with meat and are almost always out of something.

So I have gone two this Chipotle twice, which is probably two times too many. I like Chipotle, and the food was standard fare but both times the service was questionable. The first time we went there was at night a few weeks ago. I guy comes into the store in a hospital gown, open back, no underwear. Everyone could see EVERTYTHING in the back. He is pacing back and forth, and asks for a water cup. They give him a water cup and he gets water and leaves. The security guard was too busy texting at a table around the corner. The employee went over to him afterward and was like did you even see that? He had no idea what had even transpired. There is no point in having security if they are not going to do anything. That being said, Chipotle if you are hiring someone for security please call me, I would love to get paid to text and make phone calls all night. We were there right before closing and actually saw the security guard get up and himself later to food in the kitchen.
Today, I got to Chipotle again. It ends up taking 20 minutes. There is one person in front of me in line. They had questions, because it seemed like they had never been there before. They also were with someone with special needs. As someone who is an educator of children with special needs, I pay close attention to how people treat others. Chipotle employees did not go out of their way to make it easier for them. In fact they only had one person serving all of us. The other employee went back to the kitchen to laugh. They have trouble multitasking at all.
I would not come here again, which is sad because I love Chipotle.

I go to this Chipotle a few times a week, and I think I’m ready to say that overall, it’s okay. During peak business hours, they’re well staffed and move relatively smoothly. However during off hours like around 2:30, the staff is short, causing a little more wait time, and it appears some of them don’t know how to wrap a burrito. With a relatively small menu, I expect that wrapping a burrito should be one of the first things that all staff members should learn, even if they’re not always stationed at the front. That said, this location still provides generally good service and the food is always good. I would just make sure to come a little earlier

I ordered a chicken bowl with brown rice, mild salsa, cheese, and lettuce from this location to go for lunch. Once I returned to my office and began eating I was sickened by the third bite. I looked down and there were several strands of black wavy hair in my food. I was disgusted by what I saw and probably already ate. I was done!!! The thought of eating someone’s hair… I dumped the meal in the office compost. If I hadn’t walked several blocks to get lunch I would have taken it back. I don’t think I’ll be going back here anytime soon.

Terrible service here. The food is fine, standard Chipotle fare. The staff doesn’t give a rats ass about anything else though. They consistently screw up my order, no matter what I get. They are barely polite. Their mise is always out of something, so I have to wait while they replenish it. Today more than ²⁄₃ of the containers were empty.
This particularly bad visit, I ordered a kids’ quesadilla for my daughter and they forgot to make it, I asked them three times, they insisted on looking at my receipt to verify I ordered it, but just didn’t make it, then I asked again and they sort of nodded and looked away or shrugged like they couldn’t help me or didn’t know why it wasn’t made yet. Assuming that meant they were working on it, I waited. And waited… 10 minutes after I was finished with my meal, they delivered it to my table. It was grossly overcooked. It had been on the press way too long (like it was forgotten) so the tortilla was totally dried out, the cheese had liquified and melted out and burned so there was burnt cheese all around the edges and none left inside. My daughter didn’t want any and just shared my lunch. I didn’t ask to talk to a manager because I’d had it with them and figured any place run this poorly had a manager who doesn’t give a flying f***.
If you have no other options (because there aren’t many around here) it will do fine because the food is as good as any Chipotle, but double check your order and be prepared to wait.

Seriously… slowest Chipotle ever! And they don’t even know what busy is… Chipotle on York Rd. I’m not a usual Unilocal user, but this place…
Also, out of large cup lids???

These poor employees are always subject to me coming in there with orders for my son’s chess team and parents during tournaments, and they always handles it flawlessly. The food is standard Chipotle fare, so if you’re expecting something fancier or more delicious than the norm, you’re an idiot.
They have a side prep area that handles large orders, which mine are. The employees are always friendly, whip the orders up super fast (which I insist isn’t necessary), ring me up without complications. No one complains, they always offer to help me carry stuff to my car, label each order. I never go anywhere else for large orders.

Food is what you might expect from chipotle. Don’t bother ordering online as they will definitely not have your order ready at the expected time. I have been stupid enough to do this three times and expect a different result. Not only is my order not ready, it never has even been started by the promised time and the staff acts surprised that I am here to pick up food I already paid for online. It’s consistently 20 – 30 minutes late and a complete waste of time.

I have been to this Chipotle more times than I care to admit. I am a Chipotle Fanatic and was so excited when I heard one was opening up not 2 minutes from my work.
I have had very up and down experiences with this location, yet today was the straw that broke the camel’s back. It is a shame because the manager is very nice and seems to care, yet the employees are not doing a great job for his reputation.
Last week when I visited this location, I was picking up a large order for clients. I arrived a few minutes later than my pick-​up time. Yet, when I walked in, they hadn’t even begun to make my order. I waited for another 20 minutes, and they finally completed my order. The girl at the cash register was very apologetic and seemed embarrassed that I had waited that long, and that her co-​workers seemed so nonchalant. To add insult to injury, they forgot part of an order so I had to drive back and have the rest of the order fulfilled.
Today when I went, I had much higher hopes. Yet, I was disappointed again. Like I said before, I am a Chipotle fanatic so I know their prices like the back of my hand. I ordered a Meat and Cheese full size quesedilla, which runs to be about $ 4.50. Yet the woman at the register rung me up as having a full burrito (About $ 7). After disputing the issue, I realized I just needed to get my food and leave, so I would pay the price she was asking me too. I also ordered chips and guac. Not only did I get overcharged on the meal, she also handed my my chips, guac, and quesedilla by themselves. I asked for it to be bagged, and she simply handed me a bag, and said «here». So now, I was overcharged and I had to bag my own meal.
I am extremely unhappy with the way I was treated today, and I will now only be frequenting the York Rd. Chipotle.

I want this Chipotle to be good because it’s so close to my house, but I always leave disappointed. If you go there later than 7pm, there won’t be any fajitas. Toward the end of the night (anytime after sundown) they don’t refill the empty food containers– it’s just scraping the bottom of the barrel. The workers aren’t professional, can be rude, and are often distracted and uninterested in helping.
I hope that one day I can visit this location after sundown and get some fajitas.

The workers are cool. Management should definitely have extensive training on etiquette. I hate being yelled at or greeted as I walk in, but if we’re face to face a little hello wouldn’t hurt.
Food, it’s whatever I can live without it. There always seems to be some kind of shortage, i.e. steak or fajitas.
More than likely will return on the nights I’m too lazy to cook.

I had a very nice dining experience at the Hampden Chipotle. I tried the Sofritas Salad; all the ingredients were the proper temperature & tasted really good.
The service was friendly & was happily given a small sample of the Sofritas when I requested it. After the cashier finished my order, she had a moment to tidy up & placed napkins on my tray while I was filling my drink cup. A small but thoughtful thing to do.
Interior is modern & very clean. There are tables set up on the patio for dining outside when warm weather arrives (not soon enough). If you’re a Chipotle fan & in the Hampden neighborhood, it’s worth stopping in.

This location is NOT that bad — I don’t know where people are getting the idea that it is. Every time I’ve come in, the staff has been pleasant, polite and will accommodate requests with no trouble whatsoever. There have been a few times where they’ve been out of things, but that’s not the staff’s fault, is it? Always have a backup plan, people.
Last time Hubs and I visited, the manager came around and asked us how things were, could they do anything for us, etc. I have a nasty feeling that they’ve seen these (rather unfair IMHO) reviews.
Location is clean, the food is always hot (and generously portioned — no skimpy bowls here), and it’s right in front of the Giant — convenient to grab a bite before grocery shopping. As far as I’m concerned, it’s all I could want.
The only «bad» thing is that the background music bites, but that’s been the case at every Chipotle I’ve ever been to.
The low ratings are undeserved.

I’m not sure why there are so many negative reviews for this location. This Chipotle is really close to my job, so I come here more than I would like to admit, haha. I usually place my order online and come pick it up. My order is always ready when I get there, and they haven’t messed it up once *knock on wood*. Even when I go through the line, the staff has been friendly and the service is efficient. In fact, this is the first location I’ve been to in a while that seems to always hook up my burrito bowls. They are heavy and filled with deliciousness. If you’re in the area and the craving hits, don’t be scared based on the other reviews and check out this Chipotle.

A pretty standard Chipotle, but I’ve noticed it’s a little less crowded than the locations on N Charles and York.

Employees were friendly and prompt with my order, however I discovered once I was home that the chicken in my burrito was burnt which made for an unpleasant meal. This was very disappointing given Chipotle’s usual standards. I probably won’t be visiting this location again.