Chesapeake Systems Inc

Spectacularly rude receptionist, each of the four times we have brought our computers in for service. While this is the only place near our office where we can get Apple service, we simply brace ourselves for the awful interactions we can expect to ensue. Argumentative, interrupting, condescending and snotty are words that would be my top adjective picks, here.
One caveat; Direct phone communications with the tech were normal, civilized interactions.
And, it’s expensive. Chesapeake Systems charges a minimum of just under $ 200 to even examine your device, so even if it’s a quick fix, you won’t get out for less than that and there’s always been more on top of that, the actual service work beyond the diagnostic charge.
Considering a car can be put up on a lift and parts replaced for $ 80, it would seem that my assessment of «expensive» would stand.

These people are really good. They are professional and are much easier to work with than getting to the Apple Store for repairs. They have had instant understand of problems, more so than AppleCare, and the fees are reasonable. We are loyal customers

Fabulous all around. My iMac got water damage; they restored all hard drive items really fast and did expert job in setting up a new system for me. Kept me apprised throughout. Super professional, fast, Saphrone and Clarke are so cool. Great parking, awesome place. Check them out!

I had a very bad experience here. I had Chesapeake Systems replace a hard drive in November ’14 and it had gone bad by the end of February ’15.
My first encounter was bad enough. They had a very condescending attitude, and did not return my calls when they said they would. They charged me for saving my data but only saved maybe 10% of it. I moved on.
When my laptop started acting up again, I took my mac book pro to someone else this time because of the bad attitude of my first encounter with Chesapeake. The new place told me it was the hard drive and that of course Chesapeake should replace it no questions asked… wrong!
When I walked back into Chesapeake, the receptionist was starring blankly at her computer screen and hardly noticed I had entered the building.
After a minute of silence, she asked what she could help me with. I started explaining what was going on and her cell phone rang and she picked it up and started talking– still not yet having even looked at me.
I stopped talking and waited. She hung up and continued staring at the computer screen. I started explaining again, and this time got to explain that the hard drive they had recently installed was going bad.
She then quickly looked at me and in a harsh tone asked, «What were you doing to it when this happened?», implying that it was my fault. I explained that I had already taken my computer to another mac service place and they said that it had bad sectors, and that is only a problem that the new hard drive could have come with– I did not create the problem. She then rolled her eyes and exclaimed «Well, your gonna have to pay for that!».
I said I’m sorry but I believe that a new hard drive would be under warranty…
She paused for a second, then said «No, I mean the labor…»
At this point, her attitude was somewhat dismissive, and I figured that if I’m paying someone to fix this again, it will not be Chesapeake Systems. I picked up my laptop and quietly placed it back in my bag and started to walk out. As I reached the door she shouted «Good luck!».
If I could leave less than one star, I would. I will not be going back. Do not recommend this place under any circumstance. Shame about that. I work in Hampden, so it was very close.
Update… after this Unilocal review posted, I was contacted by Chesapeake Systems regarding this incident for which they apologized and refunded the 99 $ I was charged for the installation of the bum hard drive… thank you Unilocal

Chesapeake Systems charged me $ 189 to look at my computer. They subsequently told me that my warranty was invalidated due to water damage and that the repairs would be $ 300+. I knew for a fact that my computer had not been exposed to any water damage. I took it to the Apple Store where no water damage was found, and it was repaired at no charge under the warranty. In my opinion, Chesapeake Systems lacks honesty and integrity. Their smug attitude doesn’t help.

After taking my computer to the apple store in towson and them pretty much returning the same broken computer 3 days later, I called apple and was sent here. After googling my problem and telling the mac store the problem they didnt fix it. i talked to a tech here and they swapped out the bad part as it was still covered under warranty and to this day i have not had the problem again. I took my computer here in 2011. Thanks Guys!

DO NOT BRING YOUR COMPUTER TO CHESAPEAKE SYSTEMS!
I brought in my computer two weeks ago to be fixed. Days later they offered me a couple options about how to proceed. They advised me that a part that they had previously replaced but was still broken was under warranty, and would be replaced by apple for free. When i called to see if my computer was ready to be picked up, they told me they had been emailing apple for days about replacing the part, but to no avail. They said that i had to call apple myself because they «aren’t allowed to.» (???) I called apple and was informed that the part chesapeake systems claimed was under warranty, was, in fact, about a year out of warranty.
I went to the store to ask why i was misinformed, and explain that i need my computer in order to make my living, and that their inability to read a date on their own form was costing me several weeks of work. They told me i would have to send the computer out to apple, that they would back up my data for me for free, as compensation. When i told them i could back up my own data and that wasn’t of use to me, they asked me what i would like as compensation. I asked for them to take the chesapeake systems fee out of total cost f the repairs (seeing as they were repairing nothing, and all they had accomplished was delaying the repair for over a week.)
The owner of the business was shockingly antagonistic in response to my frustration. He made fun of me, and repeatedly suggested that it was my own fault somehow that they got the year wrong on the warranty. (??? IT’S WRITTEN ON THEIR OWN PAPERWORK) He baited me over and over, asking what kind of compensation i wanted and then telling me my suggestions were ridiculous, without offering any kind of alternative solutions or expressing any accountability for the situation.
Eventually I got them to simply refund what i had already paid them for repairs and return my entirely unfixed computer. Now i have to take it to an ACTUAL apple store and have it fixed, which will probably take about a week.
All in all, the only thing chesapeake systems did was keep my computer away from me or anyone who could fix it for a couple of weeks, costing me my ability to do my job, not to mention frustrating the hell out of me.
DO NOT TAKE YOUR COMPUTER TO CHESAPEAKE SYSTEMS!
GO TO A REAL APPLE STORE THIS PLACE IS USELESS AND NOT INTERESTED IN HELPING YOU.

By far the most affordable Internet package for businesses in the area. And when C-​54 had a few hiccups getting started with service (Hurricane Irene, the Bmore earthquake and a lightning strike at the building, all in the same 30 day period!!), these guys stayed on top of it until all was well! Owners, Mark and Shawn came through personally to see that my business was taken care of… that is great customer service!
Perhaps, the coolest thing is CPS is housed in a fully renovated and teched-​out church, the conference room is open air and on the pulpit! Trade in the confessional for a cubicle, innovative firm, indeed.