Bank of America

Get ready to wait in line, I went into this branch this morning just to make a deposit, there seemed to be two tellers working and only three people waiting in line. I think this is great that means I get in and out with no problem, WRONG when it came my turn the teller told me she would be with me in one minute, she then proceeded to walk over and have a conversation with another coworker for about 10min and the when someone came in behind be decided that she would come back but before that she stop again and had another conversation with a non-​customer who was trying to solicit her new coffee shop. Instead of telling the person that we have customer waiting this dummy proceed to ask questions and take her time. SMH. BAD CUSTOMER SERVICES no excuse for it especially in a bank.

My dad recently passed away and I had to take care of some information about his bank account. I ask to speak to the branch manager which was Manda. She was so helpful and nice. I had been to three other the Bank of America’s, and no one could help me. She took her time with me. Made all the phone calls that I needed her to make. She gave me confirmation numbers, she also told me if I need anything else to give her a call. I really appreciate her and I just wanted to give her a nice review.

Although the inside clerk office was closed the day I went to this bank, I can confess that I went there on a Saturday. However, with the few ATMs just slightly inside the first set of glass doorways, made this a good branch to use. It might be located near the Baltimore Inner Harbor, but this was a good place to use in my one time of need (I was checking my balances for my NYS bank account.)