Accord Restoration

Where do I start? Our hot water heater and sub pump went out a few days before Thanksgiving last year… We came home to our entire basement flooded with over 5ft of water and terribly cold conditions .
Billy and his team came out within hours and started cleaning up our home. They where super fast friendly and always on time. The would stay long days and never would complain. They helped us get our home not only back into shape but ever better than before.
When your looking for a team that cares and goes the extra miles please call them. They where so amazing we gave them a little gift for being such a blessing to us.
100% will call again!
Thanks more than happy customer here… Billy’s welcomed at our house anytime even for a movie night in our new basement/​Theater room!!!

Worked here for one day, so unprofessional it’s disgusting, I have been a certified water restoration professional for over. five years and I have
my.years encountered such a shit show. Unorganized blind leading the blind for chump change, how they
the mitigation business is beyond me but not even there estimators know anything about it, blowers on a sewage loss, with contaminated carpet in an occupied house, all that lovely fecal matter blown throughout
. Oh well, maybe they will get sued.

This review is a follow up to my first review, which was flagged as a fake and filtered. Ridiculous.
Long story short, in my first review (I strongly suggest you read it. Click on the filtered reviews tab at the bottom of Accord’s Unilocal page and follow the instructions there), I outlined out how Accord Restoration was supposed to replace a window in my house that had been broken. Instead of being helpful, Accord dragged me along for about 2 months saying they would call, saying they would send me a contract, saying they would show up to take measurments, but never did (bit of background: I went through my insurance company to have this window replaced and Accord was the lowest bidder… by hundreds of dollars… so their cost is all my insurance company is willing to pay).
Anyway, I’ve finally gotten a contract from Accord, signed it, gave them my deposit, they cashed my deposit… but have not done any work. We are now outside the timeframe of the contract!
I’ve asked for my money back, because we’re now out of the contract timeframe and they told me they would not be returning my money. In fact, they suggested I sue them.
I am.