Crystal Auto

My dad had gotten into a minor accident recently and the Norwich Police called this Tow truck company. The guy pretended to be a nice guy by telling me that I’ll get ripped off from the insurance company and Toyota dealers because the Toyota Dealers and Insurance company would replace my dad’s car with after market parts which would hurt the resale value. Tom, the owner, also owns a body shop and was adamant that we fix our car from him. He gave me the spiel that he has been in the business for 32 years and that his dad use to be a cop. Long story short, we didn’t use him and thank god we didn’t because I naively fell for his words. After doing some research online, I found out that the owner and his company is not credible. I read the facebook reviews, I read the google reviews, I read the Unilocal reviews, and I especially read the reviews from better business bureau. Thank god my dad and I didn’t get our car fixed from him.

Tom the owner, is the most horrible person on earth. The biggest scam artist ever and you will wait forever for you car with a load of excuses and attitude. I just hope every one checks the reviews on him before going there and getting screwed over. I wish I had.

While he boasts 30 years of towing experience he’s never towed a Harley with a fairing??? Completely unprofessional and an attitude as if he’s reluctantly doing you a favor for free. Simply put an asshole. It was better to wait for real towing professional which is what I did. A quick look at his Facebook page will confirm how bad this company and its’ owner are.