Winchester Cleaners

Good place to go if you have something that just won’t fit in your machine at home. I spent $ 9 to run a car cover through a double wash cycle in their largest commercial front-​loading machine. It needed to be washed in order to get rid of the remodeling dust and dirt it was exposed to for a couple of months while contractors used our garage as their workshop while doing a couple of bid projects in our house.
The woman running the place on Easter Sunday was pleasant and helpful on the phone and remembered me when I turned up. She did everything for me except loading/​unloading the machine. Her advice about the right amount of detergent based on the machine type was spot-​on and prevented what would have been a horrible mess (and at least another $ 9) had I followed the car cover manufacturer’s instructions instead.
The car cover looks great! So does the car that was underneath it all winter…

If you want to pay large amounts of money to rude workers for old washers, then this is your place! Our washers cost anywhere from 1.75−7.00 and our dryers charge 25¢ for 5 minutes! Come and waste your money today! If you come right now, we’ll also include our rude attendants who only want to take your money, absolutely free!

Before my lady and I moved into a house with a washer and dryer recently there was only one place I would go to do my laundry, Winchester Cleaners. I still am using them for dry-​cleaning and any item too large for our house’s small-​ish washer and dryer because they are so good. The employees are friendly and responsive to any of your needs, be it buying a snack or telling them how a certain machine isn’t working (which they will then happily refund your quarters for). If you need something dry-​cleaned they are fast and efficient with very fair prices too. Also, they are close to my favorite Chinese Restaurant, China in Bombay, so if you’re there getting your clothes cleaned you can easily pick some grub up there and then walk the few feet back to Winchester. A dynamite place!

I seem to be having poor luck with Dry Cleaners lately.
The topic of this review is «Managing Customer Expectations»
I chose the Winchester cleaners because they had a coupon in the Entertainment Book. I dropped off my clothes during my lunch break on a Wednesday. The gentleman working cleared off a space on the counter and had me drop my clothes there, gave me a ticket and told me the clothes would be ready on Friday.
Friday arrived and I went during my lunch break to pick them up. I presented the coupon along with my claim ticket to the lady working. She told me that the coupon couldn’t be honored because I didn’t hand it in when I dropped off the clothes and gestured to a sign on the counter. Unfortunately, when I dropped off my clothes, this sign would have been buried in the piles of clothes on the counter. I’m not a fan of the «give us your coupons in advance» service. I’ve had instances in the past where the coupons get lost along the way and I don’t get credit for them. I don’t see a reason why the coupon couldn’t be honored at the time of payment.
Anyway, I was willing to accept my loss of not being able to use the coupon and get my clothes and go. She referenced my ticket and checked for my clothes, but did not find anything. She asked when I dropped them off and I told her Wednesday. She responded that my clothes would be ready after 6 PM. This would have been nice information to share when I was initially told when they’d be ready on Wednesday.
There are a lot of dry cleaners out there and my quest to find one I am happy with will continue…

Very friendly service, quick and always as promised. This is my local cleaners and I have used them many times. Attached to a laundry mat so I leave them my bed spread also and it comes back fresh and clean (I always have them add softener).