Ballston Carpet & Tile LLC

Ballston Spa Carpet and Tile sell great products, but any place with contracts to major distributors can accomplish this feat. Sadly, that is where the positives end.
My wife and I just had our entire upstairs replaced with new hard wood (800 sqft). We talked with their sales associate Kirk, who habitually smells of marijuana, in our home on few occasions when planning the job. He verbally agreed to a few details (installing door trim and baseboards, leveling the subfloor through sanding) which he took note of, then failed to add into the write up or further address at all.
The install ran a day long due to «technical difficulties» with the nail gun. Half the baseboard was installed, half of which showed gapping and, after measured by running a level down the board, was proven to be installed very poorly. When confronted, the odorous Kirk back pedaled on our previous conversations and left us with no real solution.
Again, their products are decent. But much like the others reviews on Unilocal have noted, their staff is of severe lower quality. You’d be better off purchasing a product somewhere else and finding a good contractor on Angie’s List for the install.

Joe, the owner is great! As for the rest of his staff they are useless, disorganized and completely clueless on what the word customer service means. I don’t understand why Joe keeps them around other than they must be family or something. He ends up running around fixing all of their mistakes all day long. I will say there are a couple older gentlemen that do some of the installs that are super nice but Andrew and a couple of the younger guys in the company should get fired for the way they treat customers.
At the end of the day you should never feel like you were disrespected, yelled at and ripped off. Therefore, I cannot recommend this company since Joe isn’t always there.

Have been jerked around for 4 weeks now about getting a carpet remnant bound. After taking our money we were told it would take 2 to 5 days. After a month of waiting now they won’t even return my wife’s calls. At this point I just want the carpet back. Do not use these guys.

Let’s see… I was immediately offended when I walked in the door. The sales associate assumed because I look young that I couldn’t afford an expensive carpet. She referred to me being young and wanting a «cool» look, when I asked specifically for an area rug. It’s completely unprofessional to assume anything about a potential client.

First time visiting this store, very pleasantly surprised. They have any type of floor covering that you could imagine. These people out shine any big box store with selection and service. From the minute I walked in until I left, Andrew helped with the entire process. When I needed time to browse, he left me to do that and came back when I was ready. I will certainly go back for any floor covering needs.