Mohegan Manor

Great music tonight downstairs. .but OWNER met us at the door and was SO RUDE… shooed me downstairs. .“it’s that way”. he said. .what an ASS. customer service pal… there are WAY TOO MANY establishments in town… what he SHOULD HAVE SAID was,…” let me show you the way”…and maybe, «enjoy yourselves». .without the band I wouldn’t have stepped foot in there…

I’ve been to Mohegan Manor a few times, but this was by far the worst. This time, I purchased a groupon and after following the directions explicitly listed on the groupon offer– make a reservation, pull up the groupon voucher in the app OR print it out, my party arrived at the time of our reservation. When we walked in, a sign by the stairwell (which led to an extremely loud wedding with no barrier for sound pollution) told us to see the host to be seated. The music in the dining room was turned up so loudly to cover the noise from upstairs that I couldn’t hear the other two people with me at the table. After walking in and out of the bar multiple times looking for the host, we were finally noticed by a man at the bar, who appears to be named Dennis. He wasn’t what you would call pleasant when he greeted us, but we were seated fairly quickly, albeit aggressively asked for our drink order twice within 30 seconds of sitting down. Our server was attentive and the food was good, but came slowly from the kitchen for a half-​empty dining room. The upsetting part of the meal was after it was over, when I told our waiter that we had a groupon for part of our bill. I then pulled up the voucher on my phone and told him that he was welcome to take it if he needed to record my voucher number, etc. This is standard practice at literally every establishment I have redeemed a groupon in. Abruptly, Dennis came over and told me I couldn’t use it because I didn’t have it printed. I told him that I would have happily printed it out if the instructions had told me to, but as they gave me the choice I had opted to not waste paper. He then implied that there was no way that they could let me use it because I could just use it again, which is rude and ridiculous as there is a button on the screen to mark the groupon as used and if he had bothered to look at it he would have realized that. After he argued with me in the middle of the restaurant, he tried to tell me that he didn’t even know how much the voucher was for so he couldn’t honor it. I looked it up in groupon to show him the value, something it really seems like he should already know. He even said something ridiculous along the lines of «so what, do I owe you money now?» He finally told me to take a screenshot of the voucher and email it to him, something that should have been the first and only thing he had to say about the matter, if anything at all. Don’t offer groupons if you don’t understand how they work and you’re going to be rude to people who use them. The experience was absolutely dreadful and we will not be back.
Response: there are only two groupons available, the one I purchased and one for a wedding. Yet another case of misinformation. I was also never directed to a wireless printer, nor did we ask to have the sub-​par bottle of wine removed, it was simply done as a (standard) courtesy, and a substitute was ordered and paid for. There is also no way of knowing that two people walking in are the members of a three person reservation, and this doesn’t excuse the lack of (yet again, standard) courtesy that is to be expected in this type of establishment. The owners insistence on arguing with customers and always being right is also not the level of courtesy one would expect.

Steak Caprese Salad– well prepared– delicious and refreshing.
Sushi is excellent and there are special sushi deals on Tuesday.
Korean meatballs are a great twist on home style favorite and the Manor (Utica) Greens are some of the best around. A bit of greens-​hash with the addition of potato and deliciously well-​cooked greens.
Enjoy.

Sushi is great, the Basta experience is great, and so is the fine dining part. I have never had a bad meal there and I love every dish I have had there. The pub burger is in my top 5 all time burgers. Dennis and his staff do a great job. He greats every guest and treats everyone so well. Cosmo is a great bar tender and does a phenomenal job.

The food is amazing.
However, buyer beware when it comes to hosting events at this establishment.
We were told numerous times that they over promise and under deliver. This statement is absolutely 100% correct.
Make sure you have everything in writing! We were promised that the staff would help maintain a smooth transition throughout the entire process and it was a nightmare! The week prior to our event (despite paying for services) the OWNER of the restaurant told us that the services would not be provided, nor would we be reimbursed! He stated «not going to happen» while he was on the phone with me and asked for verification through documentation which was then provided. After having to personally walk into the establishment and provide proof the service was in fact paid for and in our contract– it was then provided. The service provided was poorly executed and ill directed causing confusion for all of our guests.
The photog team they have there provided a service that was below average: the photos were poor quality and they were turning away our guests after only 2 hours of use. Our contract stated 2:30 — 4:30 and we weren’t able to utilize until 3 as we were poorly guided and directed through out the day.
My make up artist who was on premise and of Arabic decent was asked by the manager if she spoke English while she was doing my make up because she didn’t respond to an off color joke made by the staff.
Promised champagne for a toast– never got one! My glass as a bride was basically empty the entire day– meaning I had two drinks throughout an 8 hour day without being asked once for a refill. The liquor requested (malibu) wasn’t available.
Guests were treated poorly by staff. The mob is vegan and was treated poorly as she requested a vegetable substitute. Staff was indulging in food and drinks while supposedly working. Staff hit on and picked up one of my bridesmaids.
Despite the entire contract being signed and email by owner and manager they tried to charge extra for drink prices and nickel and dimed us on the day of our wedding. Our bill was more than expected even thought negotiation and meetings were held and agreed upon 10 days before hand.
We were promised center pieces and the day of the wedding the staff tried to use my bridal party bouquets as center pieces! I asked managers specifically if i should go through with flower orders and was told not to as they would handle everything. The business owner called me while I was getting ready the morning of my wedding and stated that he would no longer be providing this service and then proceeded to hang up on me.
Disappointed and dissatisfied to say the very least.

My fiancé and I visited last week to celebrate an important work milestone for him. We arrived a few minutes before our 6:30 reservation. We were seated quickly, albeit in the bar area. It took nearly 15 minutes before we were offered water/​saw our server and 30 minutes to just get a glass of wine. At one point, two gentlemen who appeared to be owners or managers were talking with another server and they were all agreeing, loudly in front of several customers, that «nobody has any clue what’s going on. It’s a cluster tonight.» Our server, while very sweet, was clearly overwhelmed. At no point did anyone offer her any help– the same two men just chatted away and doted over other customers around the bar.
We tried the Basta experience, a 6 course tasting menu. By 8:00 we had only had our first course and quite truthfully, were bored and annoyed by the loudness in the bar area. The person running the water, oil and bread brought us oil– but we waited 10 minutes for bread and finally had to ask.
At no point did the managers stop by our table (despite our clearly frustrated faces), but they made sure to speak to every other person there. It felt quite like we were being ignored– apparently our $ 130 check was not important enough.
Both of us have served so we understand that every place has rough nights, but this was beyond an «off» night for the front of the house.
The saving grace was that the food was good — in need of refinement– but good. They need to focus on creating a profile for themselves and not try to do so many things because they’re losing the «fine dining» feel.
We believe in supporting local businesses and will always give praise when it’s due. It takes a lot for me to write a negative review, but unfortunately, by 7:15pm, we both knew we wouldn’t be back. Very disappointing for a place with good reviews.

Went there for a Sam Adams dinner in May. Had the «Basta» experience. When will Dennis the owner ever learn that people do not want him in their face all nite? He is very intrusive. Chef came out to talk to our table to see how we enjoyed dinner. Was insulted that we wouldn’t eat the sweetbreads. He was obnoxious too so he is a perfect fit for Dennis Sick. He way overstayed his welcome, bragged about his skills, go away already. Some courses were excellent, some just ok. For $ 75 per person, they better up their game.

I’ve had pretty decent sushi from
here when Peter was there but since then i’m not sure if they offer the downstairs suahi bar anymore. I’ve gone in a few times and it was empty but when Peter was there the sushi was really tasty!

TERRIFIC evening started out w/​Baldwinsville’ s Michelin culinary delight «Mohegan Manor.» The intimate ambience sets the stage. The food is savory. Pork tenderloin melted, penned w/​vodka sauce never one of my favorites was delicious. Eggplant w/​basta meatballs out of this world. Salad w/​house dressing light & perfection. The calamari appetizer unlike any I’ve ever had.
And then what a treat as we walked a few steps up the street to see BTG’s ‘Jekyll & Hyde which was extremely enjoyable!

Let me start by saying this place is super cool with gorgeous ambiance… very romantic and historical and good vibes! We went and had SUPER service– the food was very very good. $ 11 for a glass of wine– well that was one big glass so don’t let the price fool you. Worth the trip to have good fine dining. Had the sushi which was good and the entrees super good. Soup of the day and salad was wonderful. Yes I want to go back!!!

We have come to Mohegan Manor three times in the past year. One of the times was the Basta night. I feel like this place often struggles at the start of the night and has a hard time getting the ball rolling with service, however, once the night gets going, it is fantastic. The food is wonderful, and we really enjoy the new menu. This is a great place to come for a nice quiet dinner. I just recommend that you plan for a dining experience that can take several hours.

I can’t help but feel the Mohegan Manor is struggling to find itself. With selections from pizza to sushi to fine dining, some quite good and some not so good. All housed in a fine, historic building with a ballroom on the top floor and a bar room on the ground floor, located right on the Main Street with a nice street presence, and lots of free parking out back if you can find the entrance from the parking. We have attended musical events that were very successful, though sometimes challenging to coordinate with dinner, but our last visit was dinner for 4, no entertainment except the waiter who was very good. The meals were mixed, excellent duck, meatballs with eggplant lasagna, but dried out over pounded chicken and an uninspired vegan dinner. And even the seating can be challenging, limited small tables. Maybe the new chef can put together a focus that will solve the problems, time will tell.

I really like Mohegan Manor. The service is always great and the food is delicious. I like that it is a more upscale dining choice in the Baldwinsville area. Sometimes you want to stay close to the village and still have a great meal.

We’ve dined at Mohegan prior to our most recent visit and we’re still a fan. While it is still the ONLY fine dining establishment in Baldwinsville (as of this review), it is still on top of our lists for an evening out on the town.
This time we bought a groupon for a fabulous 4 course meal with wine pairings for each course, for four. With the groupon you had a choice of Beef, Seafood, Game or Italian — we chose Italian. Great meal and excellent service.

I’m with those who rate this place just okay. I had the Osso Buco and it was sitting in a watered down sauce with virtually no taste. When the bill arrived I was shocked — not because of the price but because of the quality of my meal and that of my date’s relative to the price. I won’t return.

The food was delicious, well paired, decent portions. Creatively worded menu did not reflect actual flavors of the meals. Some meals were brought out cold. However we were sat where smokers continuously streamed out the door and let cold air in and we would have to get up and shut the door. We had made reservations 5 days in advanced and were not accommodated well. We did not receive our meal for an hour and half after we were seated. Our waiter was a disaster. Did not know the menu we were left several times with no water in our glasses, no steak knives were provided. Meals were missing sides and or mixed up. Dessert and coffee was no different. We had a fiasco with the decaf and regular coffee orders… The music was playing below us disturbing conversation and seemed to slowly increase in volume throughout our dinner. Other employees were equally socially awkward including the owner who stood at our table just looking at us. Probably will not be back.

I have eaten here on multiple occasions and always leave with the same impressions:
1. The chef thinks he/​she is a Michelin starred chef when they don’t quite have their taste profiles in order… The food is overly pretentious and not prepared well.
2. The cost is high for what you get.
3. I really like the wait staff, though they can’t make up for the lousy food.
4. Instead of creating a fancy sounding menu, you should focus on learning how to cook food properly (e.g. not overly burning a steak you’re charging me upwards of $ 40 for).
I kept coming back because we wanted a ‘fancy’ place to go out to dinner, but it’s just not worth it.

I really wanted to like Mohegan Manor; I received a gift certificate here and was excited to use it. I went there on Wednesday night specifically for their sushi special; we got there around 6:20p. We were immediately seated and greeted by a very friendly hostess. Once seated, we were asked if we’d like to place a drink order. There were no menus on the table so we had to wait for our server to bring over a wine list. The wine prices were a tad high, but overall they had a decent selection.
Once we got our menus we promptly decided on sushi entrees and ordered. It took 40 MINUTES+ to get our food, then when it did, we didn’t get our appetizer, until I asked them to forget about it, and then they brought it after we’d already gotten our entrees. We ordered 3 sushi dishes and an appetizer. Our server was semi apologetic and was not in communication until after 25 min about the delay of our meals. He did buy us a round of drinks for our inconvenience, but even after he stopped over and said the food would be «just a few more minutes» it was another 15 min. The food was very good and creative. His excuse was the kitchen was very busy with a large party and there were 2 kitchens, one for sushi and one for other meals; regardless, they didn’t care or weren’t aware of the opinions we were forming by having to wait for our food that long.
Unfortunately the good food was not enough to ever bring me back here. To top off our experience, when I paid with the gift certificate they couldn’t give me any cash back, so our bill was around $ 40 and they kept the remaining $ 35 that my gift certificate had left on it. They said because it was a paper gift certificate they couldn’t give cash back even though it said nothing about a one-​time only use on the certificate. They asked if I’d like to use the certificate another time, but I let them know I’d never be returning. This place is charming and the food is good, but the service is adequate and a 40 minute + wait for food is inexcusable. I would NOT recommend this place to anyone.

After returning from Stowe, VT we wanted to continue our «vacation» for one more day even though we were home. Wow, this was the absolute best meal I had in a week. Plus the staff and owner Dennis were so attentive — they came and moved us from the porch when the mosquitoes came out. But the porch was lovely and a great getaway on our «pretend» vacation. This is fine dining that I have never experienced in Syracuse. The sushi appetizer we had was amazing. It had the crunch of jalepeno without too much heat. (I can’t remember the name of the roll — it’s the last one on the list!) The sauce was lick the plate good. The salad had a balsamic dressing that almost tasted like ceasar salad dressing. The corn and tomato made the salad fresh and delish! But the star of the meal was the steak and braised short rib dinner. Wow. The short ribs melted in my mouth and the steak was perfectly cooked. The sauce was so tasty — i was dipping everything on my plate in it. I’m pretty sure that plate came back clean! We also had the mojitoes which was filled with local mint and lots of lime. If you are looking for an impressive fine dining experience in the northern suburbs this is it. A perfect spot for a date or if relatives are coming into town. It is comfy cuisine in Baldwinsville! We will be back!

My wife and I were married here last week. The ceremony was held on the 3^rd floor and the reception was on the 2^nd floor. Laura, our coordinator, was amazing. Everything went on without trouble. The decore was very simple but elegant, just what we wanted. The food was delicious and the drinks were as well.
After our time on the 2^nd floor was up, we were given the 1^st floor to continue our party.
We highly recommend Mohegan Manor to avey one that wishes to get married in the Baldwinsville area.