Ladies & Gents Bridal

The girls in Ladies and Gents were amazing and so helpful. Alterations with Dora not so hot. I had taken my dress in about a month and a half before my wedding and she hemmed it and brought it in. I had asked Dora if it needed to be brought in a little more at the top and she said that for the amount it needed to be brought in it wouldn’t make a difference. I also asked if I could make it tighter and she said that I need to remember that I have to sit. I have never worn a wedding dress so I don’t know exactly how it supposed to fit needless to say my dress was to big and I had to keep pulling it up all night. She also altered my two flower girl dresses and I had issues with them as well. One she didn’t bring the straps up enough and the other she was supposed to hem a little more and add a piece of fabric and that never did happen. The night I went in for my last fitting Dora was not even there. My flower girl dresses I had paid for them to be dyed the same color of there shoes and when I went to go pick my dresses up the night before my wedding there had not even been dyed. Once I did pick them up the next morning they were not even the color I requested. I did reach out to Lora the owner and never heard back from her other than it was not her fault. I did speak with a few girl in the shop and they were extremely apologetic. I get things happen but this was my wedding day and I wanted it to be perfect, and it was just not to my liking.

**I didn’t even make it into a dressing room so I personally don’t have much to review, but I will tell you about my experience.**
We did not have an appointment but we called before coming in to make sure we would be able to look at the wedding gowns. We were immediately greeted, but also immediately shooed away. I was asked three questions after walking in:
1. What are you looking for? (wedding gowns)
2. What is your budget? ($ 500)
3. All of our gowns range from $ 1500-​$ 4000, so do you even want to look? (no thank you)
She did inform me about their sister company that offers discounted gowns, but we had already visited that store (I will review this shop as well). I suppose they did save me some time and I ended up going to another local bridal shop where I found my gown that same day! Overall I thought the customer service was poor and the situation could have been handled more professionally. The one star is for the fact that their shop seemed very clean and their business hours are manageable for various schedules.

The service is awful. The prices are much higher than I lots Angeles. They had a few size 6s but most everything was size 12+. They had more size 24 than size 6. I will shop elsewhere due to poor selection and service. Watch out because there is a raised tile on the floor between the 2 rooms that isa tripping hazard.

Shopping for your wedding dress should be a great experience. They can use a lot of help improving their customer service. They gave me a dress to try on and left me alone with my family. They never once bothered to check in with me. I knew immediately that this was not the place I wanted to purchase a gown from.

I came in with my sisters to try on some wedding gowns and had a great experience with Ruby. She was super sweet and very accommodating.

Horrible service. Workers were uninviting. We were in their store for 10 minutes and not one worker offered to help us, greet us, or even acknowledge us. Furthermore, their prices compared to other bridal stores was extremely high for similar dresses.

I’ve had a horrible experience at this place they don’t care for you or getting back to you for anything I had to keep calling them to find out about the dress it took 3 – 4 months to get my daughter dress bad place stay away beware never ever again no stars for them

Followed brides orders and went to get fitted for dress. They weren’t busy, which was great, but the place is looking a little shabby. I’d think brides would want more of a nice experience when trying on dresses and browsing the inventory. Anyhow, tried on the sample dress, it was too large up top and too tight below, so they ordered the next size down. Well… I’m not sure what the point of measuring me was, because once the dress came in (I paid about $ 160) it was too small! I had to pay for alterations and a rush order so it was another $ 100! All for a dress I’ll never wear again, sigh. Anyway, so that sucks bc I feel like they eyeballed my measurements and ordered a dress that didn’t fit. It would have been Easier if it were too big, because I could have gotten it taken in, but I had to purchase additional Fabric and have them change the back design to a corset closing. And just in case anyone is wondering, no I didn’t gain weight In that 2 month waiting period. I lost weight.
Customer service was otherwise quick and helpful– they called their sister shop to get me in for alterations, same day. Appreciated the effort instead of them just setting me loose on my own.

I had one of the Best Bridal experiences today! Christine was so amazingly helpful and her cheerful energy was evident from the moment I walked into the bridal store. She picked out some of the most gorgeous dresses, which does make the decision making very tough. I’m definitely not complaining about loving more than one. She was friendly with my grandpa and she wanted to get to know me and my style right away. I also found a couple bridesmaid dresses and I couldn’t get the right vision so Christine offered to try it on for me! I wish all the dress stores could have an employee like her. I will be highly recommending this place to any future brides. Thanks again for all your help and your stellar customer service!!!

Update: the manager apologized to my friend repeatedly and really helped her out to makeup for the experience. … Jessica was absolutely rude. Not only did she continuously complain about her job, say she was looking for another (while helping my friend try on dresses for her wedding), but she would pick her underwear under her dress then come and touch my friend, adjust the dress, and continue to be rude and snappy. She continuously discouraged us from dresses, making my friend feel uneasy. She did not make this process enjoyable whatsoever, and finding the wedding dress is supposed to be a very important milestone in a young woman’s life. Then, when I returned with my friend to pick up her dress she didn’t help us, she was rude, and wasn’t listening when we told her we were there to pick up a dress and not buy one. «Do you want to make a appointment?» NO we want to pick up a dress for the third time. And each time she would roll her eyes and glare at her co-​workers and they would giggle back. Made us all feel so threatened and uncomfortable, how dare you? We did nothing and we’re all smiles and giggles excited to see our friends dress and you treat us like we are idiots and like we aren’t worth your time? Disgusted. Our friend just wanted to show us her dress too and Jessica’s ever so sweet response was «we close in 10 minutes». Ok… so is that a no? Didn’t want to be there anyways so we enjoyed our experience else where. We just spent over 2k, don’t treat us like we aren’t worth your time. The only thing this place has done right is carry a dress my friend looks beautiful in.

I called the store and asked if they had a big selection in the size I needed and was assured they did. I even told the girl I was driving 2 hours away. When I got there, the selection in my size was not big at all. I was only able to find 3 dresses. I would have had to buy off the rack since my wedding is in 4 weeks and the dresses appeared to be used and dirty. Very overpriced! Bad area of town, be careful.

This was an awful experience — even with an appointment, the customer service was so bad, our bride nearly left in tears. Unacceptable! Don’t waste your time here, if I could rate this ZERO stars I would.

I didn’t have an appointment but we called in the same day and they said we were welcome to come. We were immediately greeted and had an assigned sales associate. She was helpful and and their selection was great.

This shop has beautiful dresses. Breanna helped me. She was sweet, genuine and gave me great advice. I would definitely recommend this shop to others looking for bridal or formal wear.

This place was not at all inviting or receptive to «walk-​ins.» The first thing we were greeted with was, «We have a CLOSED INVENTORY SO ALL OUR BRIDAL GOWNS ARE IN THE BACK AND CAN BE SEEN BY APPOINTMENT ONLY.»
It would have been nice to be greeted with a «Hello, welcome to _​_​_​_​_​_​_​_​_​_​. Unfortunately we only accept appointments.» But no, the unprofessional hoebags posing as receptionists were rather RUDE. If we were told this in a more polite manner, maybe we would have CONSIDERED MAKING AN APPOINTMENT!!! I’d rather go to L.A. than deal with these snotty ass people that act like their crap dont stink. Mind you, these ladies that are supposed to be selling dresses in the hundreds of dollars are dressed very unkempt, heels all scuffed up. Puh-​lease.
They had a few bridesmaid dresses on the floor and what we saw were expensive dresses that looked like they could be bought at the swap meet. Trashy looking prom dresses labeled as bridesmaid dresses and prices jacked up to two to three times their value.

Great experience with Jessica. She was very sweet and helpful. They had a great selection and a private selection area too! We had a lot of fun trying dresses on!

We came here for a appointment and my daughter was looking for a wedding gown and I will say the girl in front desk not to friendly. The girl that helped us the first time was very nice Ana and helpful. Today we came back Nov 15 and got great service Brea was very helpful and helped my daughter try on dresses again and I just got to enjoy my beautiful Daughter try on dresses and we ordered it. Thank you Brea for ALL your help you are very appreciated.

Absolutely the worst customer service I’ve encountered. Their entire staff is incredibly rude & unprofessional. The worst part is that the store owner/​manager Laura does very little to keep clients happy. Don’t spend you money here.

Where do I begin? Let me start by saying the owner of this store is the nicest lady and because of that I debated writing this but I don’t want any other bride to have to go through what I did. You picture finding your wedding gown as this amazing experience in your wedding journey. Well my whole experience with the dress was a complete disaster thanks to Ladies Gents and Bridal/​Blush Bridal. When I first went to try dresses on I walked in to a rude «Can I help you?». It was like it was inconvenient for me to be in there. You think walking into the store you would see some nice bubbly faces waiting to make you happy and help you find the perfect dress. Nope! I was put in a room and never asked if I needed help trying on the dresses so my sister went in to help me. I never felt welcomed the whole time! It was like she wanted me in and out. I did happen to fall in love with a dress and purchased it along with 4 bridesmaids dresses.
When I went in for my first fitting my $ 1700 dress was all wrinkled up to the point it didn’t even look like the dress I ordered! You think since it was delivered to them like that they would straighten it out some! Nope, it was something I had to fix. When I tried on the dress I could hardly zip it up! It was so uncomfortably tight I had skin folding over the top of the dress (I weight 130lbs… I don’t have back fat). I asked the girl if this is the way it was suppose to be and she told me «yes». I’ve never seen a bride my height and size with back fat! No, I did not gain weight! She told me I could get it taken out and it would be $ 150. So i proceeded with the fixing of the dress… until I got a call from 3 of my bridesmaids stating there dresses did not fit as well. One of my bridesmaids dresses was 4 inches to small!!! Also, one of the girls had been ordered a size 10 dress. She called back a couple days later to let them know she wanted a size 8 because there was no way she was a 10. Turns out it would have been HUGE because the 8 was still a little loose. The other two girls did not want to have to deal with Blush/​Ladies so they went elsewhere to get there dresses altered. I called to speak to the manager about the situation and she was completely rude to me!!! I then I asked to speak to the owner. She was very nice to me and ordered me a whole new dress as well as one of my bridesmaids.
They could make all the excuses in the world on what happened but according to a lot of the reviews this is a common thing with the Bridal shop and I’m not the only one this has happened to. When I went in to try on my new dress SUPRISE it fit! Perfectly! Every time I went in for a fitting (besides the time the owner was there) no one was friendly or offered to help me put my dress on.
Its a shame that the owner is loosing business because of her employees.

Horrid, horrid experience. Walked out within 7 minutes of walking in. Greeting I received: uh can I help you with something? I’m thinking: well yeah, dresses. Looking for bridesmaids dresses in silver. Answer: well we’re not like David’s bridal, all OUR dresses are available in every color. You just have to find a dress you like and we’ll see if we can get it in the color silver you like. Hmmmm… ok, so to confirm, every dress can be ordered in any color, it’s just a matter of the shade being dark or light enough? Yes
5 min later bridesmaid picks up a dress. From across the room, this chick yells: uh that’s not available in silver. RUFKM??? I specifically asked!!! Answer: well they can all be ordered in every color except the ones that have lace on them. IS SHE FOR REAL!!! It was a joke.