General Tree Service

I just used General Tree to get some work done in my backyard. They were prompt, very polite, and the prices were very good. When they came out to do the work, they started very quickly, they had a lot of guys out there doing the work, and they were very knowledgeable when it came to the health and maintenance of my trees. The cleanup was swift and it was like they were never there. I would highly recommend them for anyone needing their trees cut and maintained.

The owner came, showed me his certified arborist card, and never came back. His crew trimmed the wrong trees, didn’t trim the trees agreed upon, and after refusing to pay, I contacted the better business bureau.

To be clear I didn’t hire general tree for any services, but my neighbor did. They did do a good job removing a old tree and fixed any fences they broke, but since I share a front yard with my neighbor they used it to access their back yard and to put the tree while it was loaded into the truck. Because they did this their Bobcat machine tore up part of my grass, loads and loads of twigs and small branches were left scattered all over my yard. Along with saw dust and small holes where they thru down big logs. Also after doing this My lawn is dead and after a week still hasn’t turned green again. On top of all of this they didn’t bother to tell any one that they would be the at 7:30 am to make a bunch of noise waking up my kids and maiming me stay home all day while they took the tree down because they needed access to my back yard. They also destroyed my neighbors ten rose bushes which they did not replace.
Now I have tried to contact general tree about this but all I get is the run around. Either the boss is busy or they will call me back or even have me wait at home one morning so they can’t see the state of my Lawn to which they never showed. I will amend this r review if I ever get any resolution for this but until then it stays up.
*update* Its been another week and since trying to reach someone, I finally reached someone after a week of trying, the owner, and told him my situation and he said he did stop by to look at my lawn and found nothing wrong but maybe a stick or two. He basically talked down to me and acted like I was bothering him. He said he would send someone to clean up my lawn and its been a week and no one showed up. My lawn is still brown and dead, but I finally got all the sticks up after 2 weeks. Ive downgraded the stars to one for them just being pure A**holes.

We have used several gardeners and tree services over the years but haven’t really been happy with any of them. A friend said she used General Tree Service and they were good but pricey. They gave us an estimate of $ 1125 but we only ended up paying $ 1075 for the following:
1. A Dorian Pear out front that had never been trimmed properly
2. A plum in back that had suffered a broken limb and was off balance
3. A large Mahan Pecan in back that needed shaping and had also suffered a broken limb and a bad trim by someone else
4. A huge overgrown Eucalyptus tree in back that had never been trimmed and threatened fences on four yards
5. Cleanup in our front and back yard as well as three neighbors back yards due to Eucalyptus limbs.
6. There was no backyard access so they could only use their bucket truck on the one tree in the front yard. The rest of the work was done by using ropes to climb from limb to limb. We requested they not use spikes on our Pecan and they didn’t so the bark was not damaged.
Now four hours later the swarm of workers left (2 complete crews) and our yard is looking so much better. I am not saying they were perfect but they were quick, courteous, and did what we wanted. Now there is a lot more light in our backyard which will benefit our overly shadowed grapes along our side fence. I am also sure our neighbors are happier now too to not have that Eucalyptus shading their backyards any more. Well worth the cost. Now we shouldn’t need them trimmed again for a long time.