DirecTV

This is actually DIRECTV. I’m the Area Manager and not a sales rep. If you ever have any problems, feel free to stop by.

SCAM ALERT!!! I wish I could give them negative stars! Direct TV will promise you everything under the sun and not deliver!!! I was promised assistance with my AT&T bill and well as a $ 200 gift card for switching my service over and I got totally shafted! The Customer Service is terrible for starters, they don’t care and are quick to transfer you to another department instead of trying to help you, then 30 minutes later you finally teach someone, you have to explain the whole situation over and over and then they tell you there’s nothing they can do any you’ll have to write a letter to the «President of Direct TV Operations» to get any issues resolved which by the way takes 33 days to get any type of response! At this point you are pissed the hell off and want to cancel but then you are locked into a contract and have to pay an outrageous amount of $$ to even get out! This service provider totally sucks and are nothing but crooks! I urge any consumer to strongly stay away from Direct TV and any services they provide and hope to God that there is a Class Action suit brought against them or they go bankrupt and have to close shop! Please share this with and many people possible so you don’t become one of their many victims!!!

Our family hate Direct TV more than any zero or one Unilocal stars Eatery. Direct TV is that bad.
Talked to them if 7 certain premium channels are in their line-​up. Yea its on their literature but we wanted verbal confirmation before we brought their high end DVR. Well after we received the receiver all those channels were gone. We were told we were Locked in to that equipment for two years. Lots of Telephone talks latered… we left Directv paid a huge penalty. $$$ Hundreds. Our ordered Premium DVR was not free. So we lost $ Hundreds on that too.
Direct TV peoples Lie, Lie, Lie. At Costco their agents make me Sick to my Stomach. And they approach me at Costco every damn time we are there. I must have that DirecTV Sucker Look… for at Costco they are like a Cockroach that just won’t go away!!!
Unilocal stars rating. Zero, Nada, Ziltch.
Damn. Looks like Keith N. Unilocal reviewing here WORKs for Direct TV. I saw his work class presentation photo (wt dozen class employees) he posted here GIVING 5 Unilocal stars. Cource he has 4 check ins there too. Must be Proud Roache Disease. LOL

DO NOT TRUST ANYTHING THESE SALES REPS TELL YOU!!!
I just had one of the worst experiences with sales persons who misrepresent their products, that I have ever had with this company. They hit me up in Costco and I was ready to quit Brighthouse because of the expense so I talked to him. The sales rep, Ivan, told me several things that were not true and that did not happen. I signed up with his company for a two-​year contract and they schedule the installation for a week later.
When I told him I had a TiVo and I wanted to keep it and asked if it was compatible with their company, he said that they only had one TiVo that was compatible with DirecTV and that I would have to buy it from them for $ 200. I told him I had a HI DEF Premier XL model and I wanted something that quality and he assured me that it would be that quality «or better».
When I got the TiVo on installation day it was one of the first models they ever put out with almost none of the features that TiVo has today. It was almost worse than their DVR.
That was lie number 1.
I also told him that when Brighthouse came out to install their system with my TiVo that they did not know how to do it and it took them hours and hours to finally figure it out. I asked him to make sure that whoever was sent out to my home was experienced with the TiVo and how to set it up and he promised me that a supervisor or someone at least very experienced with TiVo would be sent out and he said «I’m even going to write that requirement in the installation order. «
When the installer came out the first question I asked him was «You do have experience with TiVo right? And his response was «No this is my first one».
Lie number 2
The sales rep told me the installation would take approximately 45 minutes to one hour. The installer was here for over three hours.
Lie number 3
When he was finished was when I discovered the model of the TiVo was nowhere near the quality of mine or had any of the features. I could no longer get YouTube or Amazon Prime or Netflix, I could not use a wish list because they didn’t have one; it had none of the features that mine did.
Lie number 4
After the installer left and I went through their DVR and discovered how bad it was and tried to set up series recordings etc., it was not user-​friendly and was going to take me hours and hours and hours to set up my recordings that I had on my other TiVo and my other DVR from Bright House. I was so disgusted and furious I just was at my wits end.
I probably made a total of six or seven calls that day trying to talk to a supervisor or manager of some sort to explain to them that their company and their product was misrepresented and that I did not want this service. I was told different things by different people continually. One told me I had to talk to a marketing manager through Costco. One of them told me I had to talk to someone in the installation department. Two or three told me that they had to email their supervisor or manager and then they would call me back. No one ever called me back. It took me until almost 6 o’clock at night to finally get in touch with someone and it was very important that I speak with someone immediately because their policy is that I only had 24 hours to cancel after installation or they would’ve charged me $ 400.
I know this is a long story but the end result was that I finally got it canceled late last night, BUT they will NOT come and pick up the equipment, they will NOT remove the satellite dish from my home, and they expect me to dismantle the system that they installed and pack it up in boxes and FedEx the equipment back to them. This means I have to try to put my old system back together by myself the way it was before, because no one from DirecTV is going to come back to my home. I tried for two hours last night to re-​hook up my system and I could not do it, which means I had to call Brighthouse and wait several days for an appointment and PAY THEM to come back and set it up again.
So DirecTV not only did not provide me with the services they told me they would, misrepresented their company and their product, and COST ME money because I’m going to have to pay to have it put back the way it was!!!
Stay away from this company. They are horrible to deal with and their product is junk.