I am extremely unsatisfied with the people that are running this location. Rude, rude, rude! I have actually been hung up on by the guy! For asking a question. This new, younger couple are very unprofessional & very rude. I miss the former people that ran this place. I’ve had this storage unit for about 7 years. I would not recommend storing here to anyone. Currently in process of relocating our storage contents to another place! Do NOT do business with these people! The ONLY reason I gave them one star is because I had to rate them. Otherwise ZERO stars from me, my family, & the horrible service!
Ambrea P.
Place rating: 1 Bakersfield, CA
Today was wonderful. I got up early to pay the storage bill. I got to Derrels at exactly 7 a.m., when it is supposed to open. Guess what? I see the woman in the office as I’m walking up, in the rain, with my check in hand. I reach for the doorknob. Locked. I look at the time«7:03». I start knocking. No answer. I look through the window, she must’ve gone when she saw me coming? I start calling. No answer. Seven minutes after 7a.m., the guy drives up who works there. «I’ll be in to open up right now,» he says in a rude tone. Okay, well that’s something. I go in, 3 minutes later, at 7:10. The woman helps me and says«you know when we’re not here, you can drop the check off in the box,» I reply with«oh I didn’t know, I just figured you’d be open at 7». Finish paying and leave. Can they get in trouble for opening up late, while a customer is waiting in the rain, calling and knocking? I mean, they live there.