Artistic Surfaces

Thank you so much for your work! I brought in a marble tabletop that was broken and you fixed it beautifully by reinforcing it and polishing it. No other company in town would take this job, I appreciate your help at a great price!

When I ordered stone counter tops from this company I explained that my kitchen contractor was coming from the SF Bay Area and I would need the counter tops templated and installed as soon as the cabinets were set so the contractor could finish the job without having to make a 400 mile return trip and costing me another fortune. I was assured, continually, that there would be absolutely no problem and template to install could be accomplished in approximately 3 business days. Even as the counter tops were back ordered I was assured time and time again that they would be delivered in PLENTY of time and that this would not affect my installation time frame. Despite having paid a deposit of $ 1500+ dollars and scheduling a tentative install date well in advance (on THEIR insistence so they could «hold this time for me»), on the day I contacted Artistic Surfaces to confirm my install date I was told that my job had been pushed back and it would be at least three weeks before my counter tops could be installed. I reminded these folks that they had previously scheduled my job for the last week of August (the very week I needed them) BECAUSE my contractor was coming from out of the area. They refused to budge and said it was too bad but my counter tops could not be installed for a least another three weeks. No amount of reminding them of their previous promises had any effect. The failure of Artistic Surfaces to install my counter tops when promised, despite having arranged this job at least two months in advance, cost me an additional $ 3,000 in contractor fees.
It is obvious to me that once this company had my deposit they figured they «had me» and they continued to make other commitments to other jobs despite their promises to me. I would never, under any circumstances, do business with Artistic Surfaces again.