AAA Automobile Club of Southern California

I had water damage from a leaking garbage disposal unit. I called the plumber to replace defective unit. Called AAA to file a claim. They sent out company to assess the situation and take pictures before Adjuster came. They told me there was extensive water damage to cabinetry and mold growth. They also informed me that this type of leak should be covered. The adjuster showed up 1 hour early. I just happened to be at home from work. She immediately denied the claim based on the fact that it was not a burst pipe or sudden leakage. REALLY? Over 16 years and 14,000.00 paid in premiums without one claim just to get a denial when I really needed coverage. What a complete waste of money and trust in this unreliable dishonest company. I will be ending all affiliations with AAA including insurance for 5 vehicles. Check out reviews of all the denied claims from AAA on the internet like the consumer affairs website.

I have had good and bad experiences at AAA, but it has mostly been mediocre. I don’t think I’ve waited longer than 10 minutes to get called up for anything.
The people at the front desk have typically been cordial, try to answer the questions they can, and make sure that you see who you need to see.
I’ve used the DMV services several times and each time the employees have seemed pretty melancholy & uninterested, but they are still prompt & informative.
There was one woman who I went to pay registration to, and when I expressed exasperation because I had overlooked that I needed a smog check, she just gave me her manager’s card and a very off-​putting manner told me to go talk to her if I had a problem with my bill. When I told her that wasn’t necessary and gave her back the card, she scoffed at me. I really should have called the manager at that point because of her behavior.
We recently went in for the travel services. Our agent Laura was friendly & helpful. She answered all of our questions quickly, helped us pick the best room for our next cruise, and has made sure that everything was taken care of!

This place is supposed to be convenient, but it has proven to be a bigger hassle than the DMV. In this day and age where everything is digital, these Neanderthals can’t seem to catch up with the times and get some kind of card system or even an ATM. Whether they know it or not, and whether they care or not, this inadequacy can be inconvenient and sometimes costly to their members. So for this reason I give them one star and and a bad review. I probably won’t be returning, nor nor will I recommended them to a friend. I would rather take my chances at the DMV, they at least take card there.

Let the clown show of Stockdale Insurance after some time, rates dropped for better coverage more service more convience and treated like a human. I am happy

Member for 41 years. Had a non-​op vehicle with the nessecary moving permit. AAA wouldn’t tow the vehicle from one residence to another so I could repair, only their «approved repair shop». What a scam, save your money.

My daughter took first time drivers class there when she was at high school, theory & behind the wheel. Best thing I did for her and myself. They did good job teaching her good drivers habits. 3 years after no incidents or tickets. Yay! I switched to AAA my car & home insurance shortly after.

I’ve been a AAA member for years and I only come here for my registration renewal. Service has always been fast and friendly, but they only take cash or check! Someday I hope the California DMV gets with the times and accepts cards.

Have been a member for awhile now. From time to time, I’ll have to call them if I’m stuck on the road somewhere. They always send someone in a reasonable amount of time. Also, I always come here for my DMV needs. Beats going down to one of DMV’s offices. Service is much faster here. No complaints from me.

I have been a member for 9 years. I was repeatedly lied to by this company. They even attempted to call my son at his HIGH SCHOOL, after my stating we would not be making a statement, pending what my attorney had to say. They totally denied calling his High School… I know the person that took the call… on the day I told them no statement would be made. Never mind that he is now 25! I was told so many things by them, yet they do not stand by what the employees tell you.
My lesson I want to share, go to an agent you trust, this is so important, large companies do not care about you or your business, or at least AAA doesn’t!
I am shocked to know how AAA treats its members. I would give ZERO stars.

JERKS!!! Front desk girl is unbelievably rude… and we spent how much money here booking our family vacation???

What’s not to love? I’d have joined just for the convenience of their roadside service calls. They give you a card to keep with you and any time you need a tow, have a flat tire, run out of gas, or — heaven forbid — lock your keys in the car they send someone out to save you. No matter where you are. As a female who often travels long distances alone, it’s nice to know that they’ve got my back.
Did you know that they also offer insurance and other automobile related services? Back in the day, I used to come here to get free maps. Yes, I’m old enough that I remember — vividly — the days before GPS systems became so ubiquitous.
You can even go to their office to register your car and the lines are much shorter, and the employees much friendlier, than at the DMV
Woohoo! Big fan.

There are a lot of benefits to being a Triple A member. One of my favorites is, you can pay for and receive your car tags there. Everyone at this office is always friendly and helpful. I am always surprised that it hasn’t ever really been very busy during any of my visits.

I’ve always had good service here. AAA has a lot to offer. I go there for my travel arrangements. I see Maggie who is knowledgeable and always has good advice about different destinations. It’s so much nicer to book with someone that can be contacted easily rather than booking online and being put on hold for hours.
I always do my research first before booking with AAA because they can price match what you find online.