America’s Best Contacts & Eyeglasses

Went online and made an appointment it was easy and simple. When I showed up for the exam it wasn’t in their computer system. The person at the counter tired making me reschedule it for a totally different day. What is the point in your online scheduling services if it don’t work!

Let me say, the one star was more for when I tried go order contacts.
The day I went for the exam, the front clerk was sweet, the women who started the exam was barely awake and the doctor (doctor brown) was not friendly at all. You could all tell they hated being there.
After I got the exam my husband and I dealt with a wondeful lady who took our payment.
Okay that was october 27, fast foward to earlier this week.
I tried to order contacts from 1800contacts. Then comes a call from some man at Americas best, stating he cant release my prescription because I never paid for the exam. I gave him the exact time, date and how I paid. I even offered to send a screen shot of my payment to them from my bank. He refused and stated he would have to do his own research, even if I went up there, with my bank statement there was nothing he could do. He basically tried to make me look like a liar.
Lucky me, I found the original rec.
And was able to read off the number on there. The clerk applied it to the wrong persons name. So it was there own error.
Not once did he say sorry. He was down right rude and matched everyone elses attitude in there.
And he clAimed to be a manager, ahhahah.
I will never ever go back there!
Avoid at all costs!

Update: I find it absurd and condescending, actually, that the customer service folks respond to all of these negative Unilocal reviews to apologize but do not make any changes to the service this location is providing. Just another example of this store being a waste of your time. DO NOT GO HERE. it’s been many months now and I’m still angry I waisted time and money here.

I read the reviews here, and against my better judgement I went to this office be I was close to my job. starting with the Doctor who saw me, she got the wrong prescription, the manager of the office Alba, took to responsible and did nothing to fix the problem, each of the employees involved who washed their hands saying I wasn’t the one who helped you. I would NEVER recommend this office to anyone! It’s downright ridiculous. The office in Fairfax is much better in my opinion and problem free.

Absolutely awful. Keep in mind I am a patient person so when I feel this strongly about bad service, it’s bad.
I went in May for a basic eye exam and today, in August, I still feel bitter about the service. Apparently appointments don’t mean a thing because I was there for 2 hours. I was not the only one who had waited so long either. There was a very angry man who had to argue with the staff to be seen next after he too made an appointment that meant nothing. His file was continuously pushed behind walk in customers making his wait longer and longer.
As I entered the room to get my exam FINALLY the doctor said that my America’s Best 3 year plan should cover my visit but not to quote her on it. Of course, I didn’t want surprises so I excused myself and very quickly asked the front desk if I was covered. It took LESS than a minute (no exaggeration) and as I was walking back she was taking another patient even though she saw me coming back. I waited yet another 10 – 15 minutes.
When it was time to get my prescription I told her that I had tried Acuvue lenses at a Richmond, Virginia America’s Best. She argued that that was impossible because they do not carry Acuvue as a company but I know what I was given. I was given lenses that were supposedly similar to Acuvue but they ended up being very uncomfortable and dry.
Overall, the visit was the worst I’ve ever had in the 13 years I’ve been seeing optometrists. I refused to go back and basically wasted $ 99 on the 3 year plan because I only used a small fraction of the exams I had available. I know it has to be cheap for a reason but this was just ridiculous. I will not be returning to this location or to any America’s Best.

My daughter got her glasses. Everything ended up okay. I’ll probably stay a customer.

BEWARE of BAIT and SWITCH!!! Oh wow, online appointments are available. Sure, sign me up. So I did. Honestly, this place is fairly inexpensive to get contact lens and eye exams. Eye exams without the two pairs will cost around $ 49 and contact exams are $ 79. I actually signed up for the $ 99 contact lens package where I can get contact exams for 3 years included, not bad considering that a single exam will cost me $ 79 already. I was fitted for CooperVision’s Biofinity contacts 5 years ago (from a diferent non Am Best store) and I have never switched; these hydrogels are the only ones that worked for me ever since I’m staring at a computer screen all day and they even work in smoke filled rooms (when bars in VA still allowed smoking inside). So, the exam went great; the optometrist even gave me a pair of the Biofinity to wear out. Now comes the UNSCRUPULOUS part! Since I signed up for the contact lens package, I get 10% off contacts. They were a few bucks more expensive than at an online site when compared to America’s Best online site, fine. BUT, big BUT, they gave me Softmed Breathables XW. I made a comment saying I want Biofinity not Breathable. The Am Best associate said, «Oh no. These are exactly the same as Biofinity. It’s our own brand. Inside the box, the little packages say Biofinity, not Breathables. Trust me, I wear them too!» I started to get a little wary, but asked again why Am Best online sold both Biofinity and Breathables. He again repeated saying it’s the same thing, just labeled with their brand. He even pointed out the Biofinity label from the pair the optometrist gave me that was clipped onto my medical information would be the same as in the Breathables box. Oh, and get this, I wanted 4 boxes and was rung up a much higher price before I asked about the online ad of $ 50 discount if I purchase a year’s worth of contacts. I should have confirmed my doubt at the store. Ok, so I go home and open a box, nope, it does not say Biofinity. It says Breathable XW. Not only was the associate incorrect selling me an inferior product, he lied about it too. I should have trusted the online reviews regarding this bait and switch tactic. There is no store rebranding of Biofinity. Coopervision makes Biofinity. Softmed makes Breathables. Buyers beware!!! I called the store immediately, and what does another associate say? «Oh it’s our store brand, it’s exactly the same as Biofinity!» I honestly believe corporate has them saying this lie. I’m truly disappointed in Am Best. They could have been great. But instead, they rely on untruthfulness, lies and deceit. I can only hope the 2 pairs of glasses I ordered from them would be tolerable, but I am having reservations…

Wayne was very rude, disrespectful, treated me like an inconvenience the entire time, and when I called he hung up on me. If you just go, get your prescription, and order your glasses online you can save a lot of time and money. But being treated like an inconvenience for giving a business their time and money is not worth it. I would honestly recommend looking for eye exam groupon deals than I would recommend this business.

If I could rate them a ZERO I would. This is the worst customer service I have ever experienced though any kind of doctor’s office!
When I went for my exam, the staff is extremely unhelpful, and rude! The facility is also dirty and the area is pretty sketchy.
Also, the optometrist I saw was even rude. She acted as if she was annoyed that I was there. I guess she doesn’t realize that I can go ANYWHERE else that I wish!
On top of all of this, I tried to order my contacts through a third party, and when they called America’s Best to get my prescription, they had said that it had expired two months ago. They were extremely rude and would not allow my contact order to be processed until I came in for another exam.
I understand that my prescription had expired, so I said that I would set up an appointment, and asked if they could let me go ahead and order one box because I didn’t have any more contacts left. I explained to them that the contacts that I currently have in my eye are the only ones I have and the left is bothering me, and I am in desperate need of even just one new contact. I then asked them if there was anything they could do to help me out and the girl on the phone said no and there was nothing they could do to help me until I get an exam.
I am unwilling to spend my money at a place that is unwilling to help their customers out in desperate situations!
I will NEVER give my money to another Americas Best because they are rude, unhelpful, and the entire experience has been extremely unpleasant.

I have been coming to this locatin for many years and have always had goos customer service. On March 14, 2015 I came in for an eye exam and new glasses. Marianne and Wayne provided me with excellent customer service. Wayne went out of his way to find glasses that looked good on me and explained everything about my new progressive lenses. I was so impressed by him and his knowledge. Wayne is an asset to this business. Marianne also provides excellent customer service. She is alway willing to help you out.

All I can say is GO here if you need eyeglasses!
You could not want better service from Michelle who answers the phone and sets up your appointment to the wonderful optometrists, Dr’s Brown and Yasmin who give a thorough eye exam to William who takes your order! Each were wonderfully pleasant and professional. I left my glasses on the plane when I arrived on Sunday. I explained my problem to the manager, Maryanne Wills, who worked hard to facilitate the process. I picked up my two pairs a week later. The Assistant manager fitted my new glasses for me as soon as I walked in; Shireen ensured that my glasses fit properly with expertise and a smile! All this excellent service for $ 99!!!
I read the reviews and I took a chance since others had given this place poor reviews… I honestly cannot understand those reviews!
Don’t hesitate to come here. These people are true professionals and you are in for a wonderful experience…
sending kudos to Michelle, Dr. Brown, Dr. Yasmin, William, Maryanne, and Shireen! Thanks very much! I’ll be back!

Wow! I wasn’t expecting good service based off the reviews. But I got excellent customer service for the 2 pair of glasses I got and so did my father. I brought in my own glasses RX, but my Dad had the full exam and said it was the best exam he’s ever had by an optometrist. Thank you to Shireen for going above and beyond your job and for exceeding my expectations!!! I don’t know how this place got such bad reviews. It’s great now! The 2 pair for $ 69.95 are for the frames that cost $ 59 and 69, the standard plastic lenses, and the standard eye exam. You can pay for upgrades of non scratch, UV, 1 yr warranty, ect but that will turn your bill to $ 200. Also, if you want to get the field of vision, get your eyes dilated to view your actual eye health, that’s an extra $ 15.

America’s best? More like America’s worst. Honestly if I could give no stars I would. I came in to get new glasses a while back. (2 pairs) The service is god awful. Really not helpful at all. While looking for glasses, one of the ladies that worked there told me only square would look good on my face. And she kept giving me huge frames (I have a small frame) and my mom (who is very pale) was given all these dark frames. Way too dark for her face. Also she made a comment saying «square frames look good only on square faces and circle frames look good only on oval faces» or something like that. Woman, that is your opinion. What are you the glasses police or something? Because you really know a lot about glasses.not. I was so amused at how ridiculous she sounded. Like honestly? Is this a joke. I wanted to laugh, no way that lady could have been serious. I had to go back a few times after I bought the glasses because the fit just didn’t feel good. And my glasses were still a bit crooked. My second pair of glasses were hurting my face (pressing too much) Well, they gave me so much grief saying I could only come back one more time to fix glasses (was already back there twice) Um excuse me? That isn’t right at all. I’m a costumer, and you should help me no matter «how many times I come in». Haha please that is so ridiculous. They were so rude and mean about it. Look if I’m not happy, your going to fix it. Plain and simple. The people here definitely have a stick up their butt. Lighten up people! What does it matter to you how many times I come by to your store? I got «helped» by one guy in the store (one of the times I came in) and he was so nasty. I wasn’t happy with my second pair of glasses as mentioned before so I got a new pair. And he was acting like it was the biggest deal to help me! I will never buy glasses here again. The service is the biggest joke you can imagine. Don’t come here! Run the other direction!!!

Don’t waste your time going here. The service sucks, they act like they really don’t wanna be there. I been here 3 times, with 3 different family members. Every time I come here, it’s an excuse for the customers on why they are so behind, then the manager will give out free eye exam coupons for you to come back on a different day. The eye doctor is always ready to leave. Suppose to be 2 Doctors but is usually one. This is my experience from Dec 2014 to Feb 2015. TWO THUMBS DOWN, DONT WASTE YOUR TIME OR MONEY HERE!!!

I will update my review because the manager called and was extremely apologetic about my being refused service. That does not change the fact that it is an assembly line approach which is not conducive to good patient care, but if you are just looking for a cheap eye exam and glasses this place is as good as any. I would caution anyone with real eye problems from going to these type of places as it is easy to miss early and subtle eye disease– my mother was seeing a strip-​mall type optometrist and has a serious eye condition which was missed for several years. So I guess basically you get what you pay for.

I was very pleasantly surprised by this place– after reading negative reviews on Unilocal i was a bit hesitant to go there, but i was immediately greeted with a smile and fast friendly service. they adjusted my glasses and were so nice, it was nothing but a great experience. I do think in terms of most other Americas Best this is on the smaller side, so it may not have the most stock selection, but the people working here were super nice and i had a great experience :)

I was seen last year to be fitted for contact lenses. I had to return several times to find the «right» kind of lens for my eyes. I did fail to follow up, but I feel that we could have picked up where we left off. They indicated to me that if it’s been 45 days since my last visit, I would have to pay $ 70 for a new eys exam. I now believe the poor reviews I have read, and will not be returning there. I have been a customer with them for a while, purchase eye glasses from there, and had an ok experience.

It’s been 2 weeks since they ordered my new trial pair of contact lenses!!! I have phoned twice now just to check to see if they were available and that I could schedule an appointment with the doctor for the trial pair fitting.
They still are not available they have no idea when they’re going to be there I find them to be rather defensive and at no time has anybody said we’re sorry there’s a delay or that it’s taking so long, apologize for the inconvenience, they are very defensive.
I strongly don’t recommend them. I suspect there has been a change in leadership and there has been a change in staff since I was there six months ago-​going through this exact same process!
15 business days later I will see the doctor for my trial pair fitting… wish the experience was different!

They can’t keep an eye dr. Every time I have come it is someone different.
I keep coming back because of the prices.
Most of the employees are miserable and rude.
Efficient and good customer service is not important to them.
I do not recommend this place at all and if you come bring a meal and a book because you WILL be here a long time. It is an hour and a half past my appt and I’m still waiting to see the dr.

Great deals for kids glasses!
Clean, quiet environment — a little unlike the America’s Best in Colorado I have frequented in the past.
This group is very thorough and I felt very satisfied with the package I received for my son and the quality of work that came along with it.
There were a couple things I felt weren’t as tight as they could have been between the communication of the reception team and the Dr we saw, but it really isn’t even noteworthy.
All in all a good experience for my child by a very competent team.
Cost effective.