Ross Dress for Less

We always visit this ross store to shop here but today was a really disappointing day. We had purchased three pair of pants two days ago but when we got home we realized that one of them was ripped and decided to go get money back but cashier Antonniet was so questioning about this item «why did it ripped» «did u wash it» and so on. The tags were still on we had receipt. We asked if we could get cash refund that we had paid with debit card but she she refused to saying «never in a million years they had returned cash» I’ll never come back here because she treated us bad inaceptable customer service bad attitude

I recently went to this Ross location on Saturday (2.20.16) around 4pm. I never had a bad experience here until that day. I waited in line to pay. Meanwhile my mom was in the return line they have. The girl named Angelica helped out a customer In front of my mom. She ignored to see my mom standing in line as if she was invisible. And started to put all the hangers back she literally took 4 min, taking her time putting one by one .The girl who helped me check out her name was Kayla or Karla said she’d help us out as soon as she finished helping a customer. Angelica than looked at us and got back to putting the hangers away. Are you freaking kidding me!!! You have shitty customer service ! I don’t think retail is the place for you.

Impressed? Not at all. The store is a pretty large size, but there are half-​empty racks and lots of empty space. The clothes they have here is actually fine quality and they do have a lot more items on clearance than other Ross stores.
I recommend before actual shopping, look through all the clearance items and you’ll mostly likely find some really good sales!
Fitting rooms are clean but NO LOCKS.
Extremely limited baby and kids clothes (3−6months is the most popular size).
Store is pretty clean, except near the shirt aisles, many of the clothes are dirty and dusty already because they’ve been on the floor. I even saw security fixing up the racks, where are the actual workers???
Good job security for actually attempting to keep the store clean, there was no line and three cashiers open, I’m pretty sure someone could’ve made a few rounds to tidy up the place a bit.
Besides shirts, everything seems to be in the right place for the most part. And once you’re at the registers, the workers at the cashiers who didn’t mind having all their shirts on the floor, are actually pretty friendly.
**55+ get 10% off every Tuesday, just redeem at the register!(applies to all Ross stores)**

very unorganized. Priscilla (the manager) is very rude not helpful. miriam (worker) very lousy

Honestly really like this store because of their shirts and sweaters, but HORRIBLE costumer service! I received extreme hostility from the workers. They spoke to me and acted like I shouldn’t have been in there bothering them. I tried to be polite but they showed hostility from the moment I walked in to the moment I left. Absolutely rude and disrespectful workers there.

It’s pretty ghetto here now, clothes aren’t sorted well, and the shoes are all over the place.
They have a new sign here, when you’re standing in line. It says that the employees take an average of x. x seconds to remove hangers, and it challenges you to remove them faster. I don’t know what the time was, but I called BS, no way that the employees took them out that slow.
Anyway, the clothes selection isn’t for me, I only shop for socks here.

I’m giving this Ross 5 stars because in relation to all the other Ross’ in the area (san Dimas, West Co) this one is the best in my opinion.
The employees are nicer.
The floor is more organized and cleaner
The dressing rooms are plentiful and neat
The home section is larger and has more merchandise
I like going there right when they open for a less crowded shopping experience. I hate waiting in lines and more often that not, if there is a long a$$ line, I just leave.

This is the worst Ross ever!!! I occasionally like to shop at Ross for pet items and housewares, but this store will make you change your mind completely against this chain.
Let me start with the overall condition of the store: The racks and isles are constantly messy and disorderly, not to mention sparse. The items that are there are generally broken, dirty, missing parts, or just plain damaged.
The store atmosphere: I’ve been in there a few times, at varying times of the day, hoping that things will be different. Unfortunately, there is no time that I’ve been in there when there weren’t screaming, crying, unsupervised, uncontrollable children running a muck through the store.
Customer service: Never has there been more than two cashiers at one time — and this includes the customer service counter. The cashiers have been reasonably pleasant but unfortunately the entire check-​out process is ridiculously slow.
When I feel like I want to shop at Ross, I usually visit another Ross, which is not as close as this one is, but it allows me to have a much more pleasant shopping experience. However, I had a return and to save some time, I decided to give the Azusa store one more chance. Big mistake!!! All of the reasons why I don’t come to this store hit me in the face. After 30 seconds, I turned around and walked out.
I realize this is a discount store, but give me a break. I know Ross can’t do a lot about the screaming children, but at least they can employ enough employees to keep the place neat enough to actually shop in. An additional employee or two certainly wouldn’t hurt in the check-​out line either.
Do yourself a favor, save yourself some frustration and shop at another Ross.

This Ross is located in the same plaza as Fresh & Easy, Styles & Smile Bright Dental (the store is right next to this dental place by the way). There is plenty of parking in the parking lot, so parking should be a cinch.
Anyways, I really like this store, as it seems to be better organized than the Ross in Monrovia/​Duarte. There were definitely a bit more selection here than the one in Monrovia/​Duarte as well. But of course that just depends on what you are looking to buy. Yesterday I came here and saw a lot more of selection of pants here, but the day before yesterday, I went to the other Ross store and there was a much smaller selection of pants. But both store locations have plenty of shirts and dresses to try on and choose from.
The changing rooms here for the women were clean and it is nice that there is a vertical mirror in each room.
Overall, really enjoyed my shopping experience and would prefer to come back here next time over the other Ross location.

The Skinny: Aisles are usually clear, but things are still messy sometimes. They don’t have a jewelry section like most stores but other than that, it’s a pretty average Ross.
The Fat: I dinged one star because of the wait times in line. I dinged another star because they don’t have a bike rack and I asked if I can park it inside and the answer was a snarky no. I dinged another star because one of the loss prevention guys literally chases down people because an alarm goes off. Don’t worry man, the old lady is still at the door… but I honestly hate over-​reacting security. I know it’s Azusa and things can be rough, but give your customers some dignity.

If you have time to shop you have time to stand in line. I hate that people come into this store knowing that there will be a line, its one of the busiest Ross stores around, then complaining about it. Also if your going to complain about the other shoppers that has absolutely nothing to do with the workers. as for the «frumpy» look of the store; im pretty sure that has nothing to do with the costumer service.
Now for the review of the customer service. The people that work here are very brave, iv been there when they have had to clean up disgusting bodily fluids/​things. They have always been very nice to me. Iv never had a problem. I especially appreciate a young man named John, he always helps with heavy items. over all good people work here who deserve to be treated like human beings.

Seems like when any other ross has messed up or dirty clothes or clothes no one will buy they dump it in this Ross. Basically they take the throw aways&hang them up in hopes that someone will buy them before they take it to the dumpster.&the fitting room STAYS smellling like piss.

This Ross has it goin on. It’s organized, stocked, and the workers are on top of it. Let’s see how long it’ll last…

This place needs to be more clean.

Fitting room smells like urine. Oh Azusa… lol.

They are barely cutting it with one star and that is only because of the location. I am a frequent Ross goer and have come to find out that most are amazing. Last visit to this inparticular Ross was a disaster. There were as many as six employees not attending to or helping anyone behind the counter. It was unexplainable. Upon me asking to be helped out, it merely took another ten minutes before that actually happened and was not expedited in any way, shape, or form. Just another Ross making the rest look bad.

By far the WORST Ross I have ever been to.
I get anxiety every time I step into any Ross because they are usually messy and you have to really hunt for something you want. I mainly go to these types of stores for kitchen tools, which is why I was there today. I have been here a good 4 times now and every single time the cashiers are just hanging around, enjoying a soda, talking on the phone or with each other and there will be a line near the back of the store and 2 cashiers slowly ringing up customers.
Today was an absolute zoo. There were 2 unattended children, obviously twins, who couldn’t have been more than 4 (I think they were 3 really) running up and down isles screaming and snapping at people to «watch out.» No parent/​guardian to be found anywhere. I make it to my line safely and only 1 person ahead of me getting her 3 items rung up (took more than 15 minutes and only 1 other cashier open who had more than 10 people in line) with an old lady behind me asking if this certain table cloth was black. Looking at the large sticker labeled «BLACK» I said, «Yep, it’s definitely black.» She went on to telling me what it is for and holding her hands out in measurement asking «How many inches do you think this is?» I had no idea. by now these wild children were fighting over a large toy box screaming at each other. I kept looking around to see if anyone even noticed… nope. Normal activity I guess. The front door opens and there is a lady, «Boys! Come on! Time to go!» Out ran the kids with the lady. Still no one noticed. The old lady behind me is still talking about something, I don’t know what, then says «can I jump in front of you?» I stutter and blurt out «Sorry, I. uhhh… no. I have to get back to work.» Finally she stopped talking. I got the hell out and now all I can think of after that fiasco and this 100+ heat is a massive margarita.

In a beautifully new renovated shopping mall, and what does this location of Ross decide to do… look a wee bit frumpier. I didn’t think it was possible, but yet, I am a swap meet kind of gal, so I accept the nastiestness and find yet, again a nice bargain. Yes, the cashiers are slow, but it is a great time to meditate in line and think about all the money you saved. If only, it could look like other Ross stores out there, they all can’t look this bad.

I really dislike this Ross, it’s DIRTY, the customer service is terrible, items are always broken, clothing dirty, don’t GO NEAR THE REST ROOMS!!! I also think they need to have signs in the fitting room that say «FITTING ROOMS ARE NOT RESTROOMS» I’ve seen blood smeared on the dressing room walls, and one time, what I believe to be, poop. I went back a few weeks later, and yeah, it was still there, just dry and crusty. I only shop there because I live in Glendora, and it’s 5 mins from my house and I don’t always feel like driving to San Dimas of the Montclair Ross (which gets a A+++ in my book)

Anyone who knows me knows that I shop at Ross (and it’s competitors) frequently. You can call me an expert on most Ross: Dress for Less stores in the area. I truly LOVE this Ross mainly because of its location to my place of employment and how successful I have been at finding great deals on name brand items. My MAIN complaint that leaves me bitter when leaving this store is the customer service. It is guaranteed that you will wait a least 15 minutes in line because of how SLOW the cashiers are. This store would get 5 stars if i didn’t leave infuriated over the time spent in line. Trust Me… NOT a great place to spend your time.