Creative Cakes By Monica

I ordered a cake for Saturday pick up. it was ready on time. Just loved Mary she was so helpful and explained everything. The cake was a BIG hit. The cake was so moist and everyone loved the icing. it wasnt the to sweet buttercream just
family and i will definitely order again.

I found Creative Cakes by Monica at a Fort Worth bridal show. Every vendor’s cakes had been sitting out for a while and most were either a wee bit stale (fair enough, no judgment here, it had been about 7 hours) or trying to overcompensate by making their cake way too moist, resulting in something more akin to cakey not-​cold ice cream. When I tried Monica’s cakes though, I knew that I had to take my hubby for a full cake-​tasting. A month later, when we tried it out at her Azle store (with her even making time for us on Easter weekend at the last minute), we were sold. We set our deposit right then and right there and when we were discussing cake decorations and I said I wanted 3D butterflies on the cake, she called her other store and found gorgeous butterflies in our colour. My mother then indicated that she would like to taste test with us a week later when she came down. Even though Monica already had something scheduled and we had already booked with her, she scooched around her schedule enough so that my mother, my aunt, and I could come in and taste test (and my mother could contribute her opinion on the decorations) for a second time. Best cake I have ever tasted, hands down (and I am a very picky cake eater). Whenever I was out in the area (or I made it a priority to be out in the area for cupcakes), I would always swing by just to pick up a six-​pack of her cupcakes! When it came to our wedding cake, it was beautiful and perfect. Her designs were astounding and brought our dreams for what our cakes would look like to life. She was just absolutely phenomenal and our one complaint was that we didn’t get to eat more at our reception!

It’s depressing that this is all that Azle has. The shop smells bad. Every time I’ve visited they do not have anything but weird flavors. The cupcakes taste okay but are definitely overpriced. Amateurs at best.

I absolutely love this place. I first had their Pink Champagne wedding cake at a reception. I was hooked! For my daughters first birthday in 2012, I sent them a picture of a button cake. It came out to a T. Since then, for any special occasion I order Pink Champagne cake or cupcakes. I live i downtown Keller, and it’s worth the drive. Delicious and beautifully designed. Love.

Well this is a long review but trust me it’s worth you’re time
So… This place is pretty much one of the most unprofessional places I’ve ever had to deal with. I should of read the reviews. I became one of those people who decided to not look over the many (negative) reviews this company has. I mean overload of bad situations with this place, from not receiving an order that was placed, to showing up for appointments and the front workers being rude. Basically when you look at all of these (negative) reviews the biggest problem is Communication.
Not only did I myself confirm my appointment on the phone a week before, I confirmed the day before. No one thought of relaying the important information that this company has 2 locations when there website clearly shows 1. No one told us the important information that normally they are closed on Sunday’s so when we show up, there will be a large closed sign on the window. No one told us we should call a different number on the day incase there is a problem. We called the Only number shown with a emergency number that isn’t set up yet… Good job. We showed up 10min early after our 45min drive there for our 1230 appointment and sitting there looking at all the closed signs and no one answering the number we left at 1245. Mind you at this point I’m very upset and in absolute shock that this business is ran like this. We then get a unknown call from the owner talking over ever word I was trying to say so I hung up since clearly speaking to her isn’t going to get me anywhere. Again by this time I’m very upset and should be so I wasn’t very nice when she called, to the point that I actually felt bad for how upset I was at her but in the end I’m the customer and I’m being told I was the one who basically made the mistake. She called back and spoke to my fiancé who again tried speaking to her while she talked over him, he told her we will not be turning back to go to the appointment because of the whole situation. She became visibly upset due to the fact that she came to work on a day she was off and that she’s missing out on her life because of it… Like Lisa H said beautifully NOT MY PROBLEM. Don’t be yelling at us because the ball was dropped on your end. You are running a business lady, YOUR business confirmed this appointment. YOUR business dropped the ball. YOUR business is not professional. It’s obvious who you should be upset with… Not us, the way the business is being ran is the problem. Maybe next time when YOUR business is in the wrong you should bend over backwards for your customers. That’s a part of running a business. If you don’t like it then don’t run one.
In the end I’m glad this all happened, I avoided a big mistake and couldn’t imagine what would of happened the day of my wedding when i was waiting for my cake to show up that didn’t or was wrong. Pretty sure my review would of been worse… Some how

Sent monica a picture of what I wanted and came out just like picture and tasted great!

I am totally amazed at the negative comments, I have ordered at least 8 cakes from her and have never had a single problem. My cakes always look and taste amazing. I highly recommend this shop.

I went there today to talk to them about doing my wedding cake. It took a little bit for someone to come out of the back and talk to me. The girl was rude and said she’d be right back, she went back behind the little curtain and after waiting 5 minutes listening to some women back there yapping I walked out. I was getting in my car when she came back to the front of the shop. Too late now… As I was backing my car out she opened the door and waved what looked like a folder at me. Really? I won’t ever go back to either of her shops. I should have read the reviews here before I even wasted my time

I wish I would have checked Unilocal before ordering from them! Stupid me… Thinking «I will support a local business!» My sons birthday is Feb 13… Yes the day before Valentine’s. So I ordered 24 cupcakes a couple of days ahead of time… More than enough time to pull off birthday cupcakes… No frills at that. Colorful with sprinkles, white and chocolate.
My first impression when I ordered was they were quite expensive for the size, but thought if they are good. Then fine. I told the lady at the counter I needed them for a school party on Feb 13 morning. I gave them my phone number. She seemed unclear where I should pick them up (2 locations), but said to come to their store of Boyd where I ordered. If something changed she would call me. School party is late morning. She told me the price, gave me my ticket and said to pay when I picked them up. Makes sense… Most bakeries work this way.
So, I go to pick them up at 8 am and find out they don’t open until 10. I tried to call thinking maybe I should go to their original location. No answer, no voicemail set up. This is the number typed on their store front sign… So at 10 I come back. I’m told that I have no cupcakes because I should have paid when I ordered. UMMM! NOT MY PROBLEM! The gal continues to tell me that she’s not allowed to work on them, but she did get the icing ready. THATS NICE, BUT NEED CUPCAKES NOW! She explains the person who took my order was new. AGAIN, NOT MY PROBLEM! I pointed out that my number is written in the order… Clearly they should have called me. Day or night!
I suppose I should thank them for being so lame. After I was left hanging, I ran to Albertsons across the street and saved myself at least $ 20. And I got no frills colorful cakes. No sprinkles though :(
UNPROFESSIONAL, WILL NOT EVER ORDER FROM THEM AGAIN! YOU HAVE BEEN ADVISED!
My to their post:
Please don’t make excuses… I was very clear what I needed and was told if there were ANY issues I would be called. I was told that I could pick them up at the original location that morning (before 10) if someone wasn’t at the 2^nd location. But no one answered my call. Glad you believe the situation has been resolved, but I won’t be giving you a second chance… Especially after this reply from you… Yes, I can read a sign… Thank you very much!

I tried 6 cupcakes from their Cruzin Truck. I wasn’t too impressed. The cake was soft and moist but the frosting was more wedding cake type. They do have great reviews on their wedding cakes so maybe that’s what they specialize in. I am one of those weirdos who must have red velvet or carrot with cream cheese frosting. In my opinion, it doesn’t taste good otherwise so I didn’t enjoy this. All six different flavored cupcakes had the same frosting. It wasn’t butter cream either. If you like frosting made of shortening, as they do a lot for wedding cakes, you will enjoy this place. The price was great at 3/​$ 5 but I didn’t think there was anything too special about the cupcakes that would cause me to stop by and grab some again. It also didn’t appear to be frosted by a cupcake business (something one can do at home) but their wedding cake photos look amazing!