Toreku Tractor and Equipment

I’ve wanted to like this business since I’ve been going there several years ago since they seem to know what they are talking about with farm equipment, lawn equipment, yard maintenance tools, etc.
However, I feel many of the employees lack basic customer service skills as I’ve witnessed them being rude to customers, including myself, and also had the service department be very unhelpful for fixes that could’ve been taken care of over the phone. They seem to care more about the bottom line than customer satisfaction. If this happened and was witnessed only once I would say it was a fluke… but to witness it multiple times by different people than it seems to be the norm rather than the exception. Just my two cents!

If you want to purchase equipment, no problem to get it taken care of. But if you have any kind of maintenance, repair, etc be prepared to wait and not have your equipment when you need it. I purchased a riding Husqvarna riding lawn mower/​snow blower from them last year. Called them about putting the snow blower piece on before a storm coming in a couple days and they said their tech can’t do it in our yard… which literally took 20 – 30 mins to do in yard last year. They want to haul it to their place, put the blower attachment on there and then bring it back… in about 2 weeks. So I’ve paid $ 4,000 for a piece of equipment from your company and I’m still going to be stuck shoveling 6−10″ of snow… and then he has a condescending tone when asking me «so you’re saying there isn’t anyone available in the house that knows how to do it?» Um no, that’s what we purchased it and expected you to do, which at sale time they said just call the day before and we can send someone out to take care of it. Info being misrepresented by sales and the condescending tone from service are frustrating, unnecessary and gets them 2 stars from me. They are stressed out because snow is coming and they are getting a lot of calls from people prepping for the storm. This is New England. This happens every year. They should be used to it and prepared. Anyone can perform well under normal or good conditions. Its your true test of customer service when performing under less than ideal conditions.

I’ve been using them for 20 years to rent leaf blowers. They’ve always been great. Their equipment was so much more powerful than the one I had that it took ½ the time.

Stay away!
Bad attitudes. ordering wrong parts. Do yourself a favor, order your Kubota parts online or go to Chappell.