The Home Depot

Thank you HD for your quick feedback. I wish you all could share her name, when you figure out your super star on Dysart. She is why we continue to shop HD and will continue to shop there.
Our home is in remodle mode so as you know great support from the HD team is very valuable!
There are many others your leadership team should have a few worlds with. People should be kind and leave their personal stuff at the front door. :)

You really can’t rate Home Depots product. They are all the same at each locations. However this location is one of the worst. Really had a hard time looking for help. They really need to bring in more staff. And when I did find someone, they had to call someone else to help me. The garden area was a total mess. On a good note, not much people here.

I recently moved so I went to get two keys duplicated. One set worked fine but the other one would get stuck and not turn completely, leaving my 10 year old locked out. After that, the lock broke and I had to go right back and spend more money on a new knob/​lock.

I special ordered some faux wood beams and was helped by Martin Regis and unfortunately I don’t remember the name of the other gentleman that helped me. Both work at the Pro desk. They were AMAZING! They had to look up what I wanted and make several calls to make it happen. These are quality employees and I hope Home Depot realizes what great employees these two guys are! Cindy Lowe

Great place, never crowded.
Lumber anyways seems to be damaged or cracked. Mane sure you inspect the lumber before you buy it.

THE «SPECIALIST IN THE PAINT DEPARTMENT MADE MY HOME LOOK LIKE PUKE». He kept mixing and mixing to were it was what it was. I tried it out, paid for it, the labor and ended up having to go with a whole new set of colors and workers. It was visit after visit which made the experience horrible for both the painters and myself. I felt I had to start new with a different paint store and crew. Anybody looking for a puke pink, which wasn’t suppose to have red at all in it. And a dopey carmel color? Lol ugh

Picked up a Christmas tree here today. It’s a Home Depot, pretty basic… lost points for two different employees giving wrong directions on where to find a tree stand. Other than that, it’s just about the same as any other Home Depot or Lowes.

We were here to buy a faucet for my aunt as a bday present. The man in the wheelchair in the plumbing department was rude and condescending. My husband is a plumber and knows what he is talking about and this guy rolled his eyes at us and tried to tell him he was wrong. I don’t live here thank goodness. But my aunt does and said he was that way with her too. Maybe he needs an employee evaluation and retraining in customer service. End of rant.

Spent lots of money here to do the floors and every box we bought there were cracked pieces. We had to return almost every box. That was very inconvenient having to drive back and forth wasting my time and my gas for this crap. Now we ordered carpeting and the woman who took down our information and address messed everything up. Apparently she got our address and phone number wrong and now the installation company can’t get ahold of us because of that. Like you have one job to sit on your ass and type is it really that hard? The girl had long fake nails, acting like she’s all that. She didn’t even look at us she kept chewing her gum like a cow and it seemed she didn’t even wanna be there. What kind of service is this? Wow–

I’ve been to this Home Depot several times. The employees here (except one we dealt with when buying appliances) literally appeared brain dead.
I was trying to get help with lumber the other day and there was not one assistant that could help me. I was planning on buying about $ 200 worth of lumber but nobody met me to cut one piece – I just needed one of the long boards cut down. The end result was that I left my loaded cart and walked out. Pathetic customer service. Never again.

Customer service does exist for single females in a hardware store. The gentleman chuck answered my questions in a timely manner.

I have been an amatuer woodworking for a long time. I have also been a contractor for other services and have shopped at literally hundreds of Home Depots. I would say as a whole Home Depot’s service has taken a turn for the worst in the last 3 – 4 years but my last experience as this store broke the camels back and I will never shop at Home Depot again. Not to mention I have 40 employees and countless friends I have shared and will continue to share my disatifaciton with. Before I tell you the story first you must know I went to their competitor across the street and had all my issues immediately resolved. (That DID NOT HELP)
Ok the story. My last visit I was shopping for what supposed to be a quick project. I was building a bath tub container out of PVC and other material so the kids could keep their bath toys in their and it would be interactive with knobs and dials ETC. Now bear in mind I am District Manager for a retail chain so I have some degree of understanding and bias for what this experience should be. So in tow I have a 1 year old and a 3 year old to go buy some misc pieces. I get to the PVC aisle and first its a sloppy mess but its home depot so figures, but I can find maybe 60% of the parts I need. I wasn’t looking for plutonium here I need extremely common fittings. I am confused, surely I am just missing them, so to my peril I try to find an employee… HA even when I am staring at them they don’t care to help. So frustrated I decide I am going to go get the other components I need and come back to this section. Bear in mind I spent over 20 minutes in one aisle with 2 kids. So I proceed to walk the aisles, still looking for an employee, and I can’t A.) find what I am looking for and B.) find a soul to acknowledge me. Then it happens an employee talks to me YAY! Not. I am standing in the middle area kids in tow, cart full of other items I was planning to buy and this employee is walking in front of a pallet jack. He looks at me and then rudely tells me to move out of the way and into the adjacent aisle. So I scoot into the first part of the aisle but I am still hovering so he knows that I need some help. But NO, he stops dead in his tracks and says «move all the way into the aisle»…
Let me put this into perspective. Over 30 minutes in this store, 2 small kids who are loosing their patience, a cart full of goods and the first person to talk to me tells me to get out of his way and then proceeds to hammer home the point by making a little scene. Sure let me wait on you to do what your doing before I can pay for my goods which pays for your job… Sure maybe that seems a little picky but this sort of experience is par for course at Home Depot. I left the store, drove across the street and found all that I needed with the help of 2 different associates and was back in my car in 10 minutes.
You lost my business Home Depot. The issues that plague HD are fixable but systemic and you can see they are consistent through their stores. (atleast here in phx)

Great prices and service!

As all other Home Depots this places always has exactly what I need to get the job done. This issue is that the customer service is not that good. I have found myself on more than one visit here having to seek out someone with the orange apron on to find that one evasive item. Another thing that upsets me about this location is that on my last few visits I have found that the only registers available for check out are those of the self-​help variety. On top of that, the one associate who is standing there avoids eye contact at all costs. Will continue to shop here because it is the closest and like I said they always have what I need so what the heck I guess.

Compared to other HD stores, this one is about par with the others. Friendly staff, easy to find stuff I need. I’m in different about choosing to go to a HD or Lowe’s. Just whatever is closer or if I did research, cheaper.

I never find the things I need here! And I am still pissed at not getting my $ 150 rebate (from 5 years ago). Bought a wash/​dryer and they ran a promo for getting a rebate, they LOST my original store receipt when I initially submitted it. Then they will NOT accept a copy of the receipt, WTF! I only come here when I absolute need to.

Ok, ok. so the smells of hardware stores always bring me back to my childhood of waiting around while my parents picked out whatever it is they felt they needed to fix up our old house. Of course, the kitchen set-​ups remind me of those same childhood memories of playing with my sister while we waited on them to deal with the customer service people. And yes, I’m sure she remembers the times I’d locked her in said kitchen cabinets to cure myself of boredom… but, that’s another story for another day.
This story, is one of really good customer service in a place that I hardly, if ever, shop in. We, being sister previously held hostage in the cabinets of a mock kitchen and myself, were on the prowl for a washer and dryer. We recently moved into our very own house we’re renting and needed something cheap, but dependable. I’d searched around and though Lowe’s claims to have the «Lowe’st (ha!)» price, I’d actually found a better deal for a matching washer and dryer at the Home Depot. It was originally $ 599 for the washer and $ 549 for the dryer. We paid $ 299 for said washer and $ 279 for its lovely little friend of the drying kind.
It was simple; we walked into this very clean store, and were greeted by two associates on our way back to the appliance section. We looked over the appliances I’d so carefully reviewed online and decided these were for us. We found an associate and he located someone from that department who could help us. Though I’m forgetting her name, she was an extremely helpful older woman who was telling jokes («Quick. Call the cops! With prices like these, we’re being robbed!» Haha!). She even got us a better deal having lowered the price a bit for us by checking that the delivery-​set up people would have to «haul away» old appliances she knew we didn’t have («Just tell em’ when they get there, ‘I didn’t tell her that!’»).
We left happy customers… though, it was a bit harder for one of us to brave the place we so easily associate with claustrophobia. ;)