Raspados Neza

I had an extremely uncomfortable and weird experience, which falls in line to what many people on the other reviews are saying. The Owner a Man with long hair was extremely rude for no apparent reason, short with his words and demanding. I would say avoid the place at all costs. No Shaved Ice is worth being treated like less than human, this isn’t Seinfeld’s Soup Chef.

I love this place. I really do. My family & I started coming here when it barely opened. The owners during that time were very nice & Humble which why I was shocked to see so many negative reviews. When I went back recently after not going for a while, I noticed the more distant and «rude» manner people were talking about. I don’t think the way they act towards customers is based on rudeness or bad customer service, I think it is intimidation since they do not speak the English language as well as they would like. Nonetheless, the Raspados are still just as good as ever (better than the ones in Mexico), but they are so expensive!

Best raspados ever! I had the arroz con leche. The owner was giving kids candy for Halloween, that was a nice gesture

This place started out ok? But now they are the most rude and inconsistent raspados around. The business owners should learn good customer service ethics. Its not the product that customers come back for. Its how customers get treated!
Two thumbs down!

Was a little hesitant about coming after reading the reviews about the owner not being nice. To my surprise everything was fine and they were very attentive to us. He even gave my daughter some arroz con leche for her to try it. The raspados were very delicious, but I think they are a bit overpriced.

The product itself deserves 5 stars, but the owner’s attitude brings it down to a 3 for me. If you’re up for crazy good raspados and don’t mind poor customer service, come here. I’m not joking. I’d be willing to drive the 30 minutes it takes me to get out there just for a raspado if it weren’t for his attitude.

HORRIBLE place no lie the man is so rude, I mean okay sure he makes good razpados but it doesn’t mean you gotta give your loyal customers attitude and his prices have gone up so much he’s out of his mind when he opened up his place a small raspado costed like $ 3 and now they cost $ 9 for a small!!! And $ 12 for a large their crazy literally it’s just water with fruit in a cup I will never return to this place ever again there gonna run out of business anyways :/​I certainly don’t recommend this place to anyone

Ive been going for months the raspados are good. Arroz con leche/​3 berries. Until today i dont know why i never saw how rude the owners were but until i had a horrible experience today. All i can say is they dont not know what customer service is. Its something that should be taken care of as business owners. It doesnt look like there will be a next time im not going to support there bad attitude!

We went there last month and had the rudest experience. When we asked if they served raspados con nieve the owner (lady) had a cow and told us to go elsewhere. We still gave them our business but never again. We have found a much better place in the area that know something about customer service unlike this business. Gracias por nada!

Summer is here, try Raspados Neza and post your own review, the raspados can be really good but they are better when made with love and a smile.
Great happy service = a lot of return guest

I absolutely loved these Raspados! Apart from being delicious, the are authentic and made with real fruits. I loved their concept of mixing the ice, syrup, and lechera. I have never had a raspado as great as the one I had today. I cannot wait to go again!

Worst customer service! The owner (with his nasty jheri Curl) was so disgustingly rude to me and my family that I will never EVER return. After spending almost $ 50 in raspados, this disgusting, hideous man refused to allow my son to use the bathroom. We are his customers, we are not random people just walking in? I will never return because of his horrible customer service. Shame on you, puma wanna be. He should be wearing a hair net with his disgusting long stringy hair going all over the ice

One star for the customer service. The older gentleman with long hair was extremely rude.
I don’t understand Spanish as well as my partner but I can definitely see the attitude in his voice and how rude he was when my «Tia-​in-​law» asked him a simple question.
4 star for the raspado because I have never tasted one so good. Unfortunately, the attitude is definitely one of the reasons why I would not go back.

My family and I have been going to Raspados Neza since it opened, and we love these raspados as much as the first time we went.

I had the Pino Diablito. It was my first time to have diablito. It’s spicy, sweet and sour! It was great and refreshing! The owner was nice and I didn’t have the bad customer service experience. They didn’t speak perfect english but was able to communicate with me.
I will definitely go back to try something else!

Stopped in with my friends to enjoy a raspado and had the worst customer service experience. As soon as we walked in the door the owner approached us and gave us a flyer for the boost mobile store down the street, I thought it was a bit odd. Am I here to get a raspado or to have a pushy guy give me a flyer and tell me to go buy a cellphone?
We placed our order and stood in front of the other counter where he was preparing our food. As we’re waiting another customer shows up and instead of having the lady at the register take her order he stops making our raspados and goes over to the customer and gives her a boost mobile flyer! It was just so bizarre, my friend tried to tell him she wanted her ingredients mixed together and he was completely rude and condescending.
He doesn’t know how to talk to people and isn’t a good business owner in my opinion. I ordered the rompope flavor and it was okay but I would never go back to this establishment based on the way my friend was treated.
I also think that the people giving this place 5 stars either didn’t deal directly with the man I’m talking about or don’t speak Spanish because if you do you’d pick up on his extremely bad attitude.

Went here with my wife hoping for a nice cool treat, I got the Diablito wich has chamoy, chili, tamarind and lime, my wife got the strawberry and cream. These were absolutely the worst tasting things we have ever tried. Mine was bitter and sour and not at all appetizing. My wife’s strawberry and cream tasted rancid like either the cream went bad or the strawberry a did. We had to throw then away after just a few bites, an unfortunate waste of money.

Muy ricos raspados! Sin duda! Pero el dueño muy mal educado! No tiene educasion en como tratar a los cliente! Se los recomiendo si no les importa salir humillados! Buen dia…

This is a nice, cute little mexican style snow cone joint. That being said, it is literally the best snow cone I’ve ever had. Most authentic flavor you will ever find.
You could tell the owners who work there are super passionate about their product. The owners are very pleasant, the place was clean and service was great! I would definitely recommend everyone to visit this place! You’ll be happy you did!

If you’ve never had a Raspados you need to go try it as it was very good. I was a newbie and hoped the owners could run me through how it works and what to get but they speak very little English so I was mostly on my own. They did try though. I guess I could blame my lack of Spanish instead of blaming their lack of English in a Mexican store. :)
Anyway, I had a medium Pineapple/​Coconut with a little condensed milk and outside of the sugar coma afterwards it was really good. Look forward to trying different flavors in the future.
A Raspados is basically a snow cone made with sweetened real fruit. None of that colored syrup at this place.

Their flavors are delicious and far from being artificial like the American snow cones. I recommend the chocolate, pistachio and vanilla, all with cream. So far those are the ones I enjoyed the most. I still got to go back and try others!