Insight Imaging – Goodyear

AVOID AT ALL COSTS. If there is any other options for an MRI choose another facility.
On Jan 17^th Insight Imaging insisted that we pay $ 450.16 for an MRI although I knew it was covered by our insurance. They required this payment before we left the facility or they would not release the results of the MRI. I explained that our copay was $ 30 for this service but they still insisted that we pay the full amount. In fact the receptionist argued with me and said I just did not know how my insurance worked.
Seven days later on ¹⁄₂₄ they were paid in full by my insurance company. My explanation of benefits confirmed that I was right and was only supposed to pay $ 30.00. Over 2 months later we still had not even been notified by this office that they were overpaid and that we were due a refund of $ 420.16. It took a call from me (³⁄₂₀) to question the overpayment to which their reply was that we had a $ 420.16 credit on our account.
This error and over-​billing to my Healthcare Flexible Spending Account caused my account to be frozen until the credit is made to my account. Still waiting on this to occur.
Again — AVOID AT ALL COSTS — This offices’ complete disregard for the patient and simple greed is despicable.