Desert Escape Tanning Center

I went here for my 1 week free trial and I was not impressed. The staff is super rude… Someone should teach them how to smile! Oh not to mention on my last day of tanning here there were two little bugs crawling in my bed. That was enough for me to never come back. I go to planet beach now and I love it a lot more.

They have a super old mystic. You come out wet, it’s the mystic where it only sprays you front and back. It’s awful. If you want a spray tan that doesn’t look fake go to planet beach where they have a new Mystic booth or embassy tanning where they will spray you by hand! The prices are cheaper here but you get what you pay for!

I was looking for some places to tan and happened on this place. Received the deal they were offering and it was actually awesome, no strings attached. No other places offer anything even remotely close to it. Other than they are super busy and you have to wait for service is really all that’s an issue. As a tanner, you just want to get in and out and don’t want to wait while the attendant is answering a trillion questions from another customer. Also, as it was a trial period, a couple of their employees did offer different tanning beds to try out, but some didn’t and that actually would have been very beneficial in deciding which packages would suit me. Maybe next time.

My husband went in as a walk in to tan. We are visiting family from colorado for one week. A heavy set blonde female was short and rude with my husband. She was not friendly or helpful. According to her, this salon does allow a walk in but at an outrageous price. She quoted the lowest level tanning bed at $ 9.00 for one time only use but discouraged him for purchasing that one because it would not give him any results. The other 2 levels were quoted up to $ 30 for a one time only use. That is outrageous, even at the $ 9.00. This place has poor customer service and obviously does not care about its customers. It makes no sense that one month worth of unlimited tanning is advertised on the window as $ 19.99 but one use is up to $ 30. I do NOT recommend this tanning salon. Rude! Money hungry!!! Our visit was at 11:45am on January 31, 2016

I’m new to this area and I’ve been a serious tanner for most of my life… I was worried about finding a place with quality beds at a fair price… and I DID… and on top of that the staff is freaking AWESOME… Jill went above and beyond to help me… they are clean, beds are very high quality and the prices are good and they offer extra deals each week… if you’re looking for a place to tan… try here. you won’t be sorry!!!

I came to this tanning salon when I was new to Avondale and absolutely loved the facility and the staff! Everyone is always so friendly. I moved away and after a year, I came back and they remembered me, BY NAME! That really says a lot about a place, especially after such a long gap. I would definitely recommend Desert Escape Tanning. Very clean and awesome deals constantly.

Five stars because of the costumer service. They work well with your needs and strive to provide an affordable package that meets your requirements. Pretty clean and great discounts on products for their members. There are lots of tanning places to choose from, but I definitely choose this place because of the costumer service.

So happy I tanned there. I was in town for the weekend. I own a tanning salon back in Boston but didn’t plan ahead for a tan. I was looking for an Airbrush Tan. I know what I wanted. I didn’t want a UV tan. That gem of a girl Courtney answered the phone. She sold me on their High Pressure bed. Now as a client: I was received well when I came in, I was showed around and explained all of the units & tan times. I was helped to pick a lotion for before and after tanning. I was offered a discount (that’s always good). The place was clean, the bulbs felt strong. I was happy.
Now as an owner of a salon here is my review: Courtney was exceptional on the phone. Upbeat, informative & persuasive. She had that place clean, I mean REALLY clean. How do I know? I looked really looked. Another feather in her cap? She sold me on an after lotion! I know better, I know that with a good tanning lotion an after lotion isn’t necessary. Didn’t stop her from telling me that I could use it after my shower. I witnessed her with 3 or 4 customers while I was there. She was fast & courteous with them all being sure they all had eyewear & lotion. Bottom line? If that girl ever moves to Boston I am hiring her!

I’ve been to many tanning salons but I really enjoyed this experience. I normally only do the beds but my first time here I tried the spray tan. The girls talked me through everything and didn’t pressure me to buy anything :) can’t wait to go back! Great price, convenient location, good flow of customers but no wait time.

Love this place. They have a great program where you use points for tanning instead of joining a membership. Everyone is nice.

Came in with my mom one night because I’ve always wanted to try out tanning but was uncertain. Thankfully the ladies were very nice and explained to me the process (I am very fair skinned and blister/​peel in the sun usually). I have really enjoyed my handful of experiences that I’ve had at the salon and can’t wait to actually have a bit of color on this pasty skin! Super clean, friendly and affordable!

I have been tanning here for a few years and love what the manager has done with the place. A few months ago my package had ended an I was looking to purchase another. Somehow I was talked into purchasing a monthly membership in which I could tan whenever I would like. I have had this for sometime but haven’t used it nearly enough to make it worth the $ 55. Being a teacher I don’t always
Have enough hours in the day to tan.
Now that it is summer and I am not receiving a pay check let alone tanning more than just a handful of times of month. So I went in today to cancel. Remind you I signed a piece of paper saying they would be taking money out of my account, but never got a copy or any written paper saying I had to cancel so many days before. I go in today and because I am three days late they are going to charge me a whole other month. She told me I was verbally told when I signed the cc slip that I needed to cancel within 30 days. I honestly don’t remember hearing that verbal cue. And possibly never did. I think it is ridiculous and angers me more than you can imagine.
I use to refer people to this salon. But they have totally lost my business. Thank you for charging me another $ 55 when I am not even using your beds and I don’t receive a pay check for three months. Love your service to teachers. Unbelievable.

This is the first tanning salon I ever went to and that was about nine years ago. Throughout management and staff change I’ve continued to come here on and off (whenever I’m in Arizona)
Anyways, I signed up again in April (I hadn’t tanned here in about a year and a half, if not longer) a few weeks later my mom signed up and the girl who took my moms info told me I would get a free month. Score! How awesome is that? Well my paid month recently expired and when I went in I was told my membership was up. I explained everything to the lady working and with a puzzled look on her face she allowed me to tan. This happened about two more times and each time I had to explain to the worker about the free month. I figured no one ever entered it or saved this info. Today I went in and Jill was working. I explained everything to her & to my surprise that free month does NOT exist. If you sign someone up you get a free upgrade for the month. I never knew this, or else I would have. Well Jill was very understanding and friendly. In fact the whole staff there is very nice! Everyone except for one girl. She’s not necessarily rude, but she does seem as if you’re irritating or interrupting her by going in. Weird! But with all that said, I will still rate this place 5 stars. The girl who told me about the free month is no longer there and the girl with the attitude does not out weigh every other person there willing to help you out and greet you with a smile.
I normally don’t write long reviews like this but I felt like I needed too with this one.

I recently had to cancel my membership to this place. Overall I had been pleased with the exception of a couple things.
The membership I had included two upgrades a month. Depending on who was working, that «upgrade» could’ve meant a few different things. Overall, inconsistency was a little annoying but tolerable.
I then went to cancel my membership. It was on hold for a couple of months because I was to be out of town. When it automatically kicked back in, I was unable to make it into the store in person (as I was still out of town) to fully cancel the membership. I did make the phone call with days to spare and was promised that a manager would get back to me. They ended up charging my card.
When I went in person to finish the cancellation, I requested that they reimburse the charge for the month as I was not using it and was promised a phone call to straighten out the issue prior to the charge. The manager said that at least 30 days notice was required for that. She brought out the contract and no such agreement was written nor implied. She was then very rude saying that it was store policy. I then asked to talk to the owner. She said she would put me in touch with him and then asked very rudely why he should reimburse me for the month. I then informed her that an attempt was made to cancel prior to the month starting, I was out of town, and if the charge was not reversed I would simply dispute the charge (ie not pay it anyway) and then write a review on my experience on every review site I could find.
The owner called me personally and was actually very accommodating. I was very impressed with him. He said that there would be no problem reversing the charge and anytime I would like to come back I would be welcomed as if the account was just on hold.
That owner’s phone call merited a five star review. The only reason I am putting four stars is due to the unprofessional and rude manager that I had to deal with prior to speaking with the owner.

Chelsey was the most friendly and charismatic clerk I’ve ever met! She had no problem helping me with every question or concern I had with the Mystic Spray Tan and even came in the room after to help with a few minor streak issues. This girl deserves a raise :)

I’m in the process of canceling this membership. Price is not worth it. Just a list of what I know about is currently wrong with beds
Bed 4 — 12 – 14 inch crack where you lay down. Major safety concern (see photo)
Bed 5 — Fan and face bulb control buttons have note not to touch
Bed 6 — Fan and face bulb controls is barely attached (this has been for the entity of my membership)
The broken areas I spoke about in my last update were broke 4 – 6 weeks before being repaired.
This is before we get to the disgustingly dirty floors. There is about 6 inches between the wall and the foot of the bed and a little more then that between the wall and the head of the bed. These areas are easy to get to with a broom and mop. I know this because I’ve done it when I worked at a tanning salon in college. I was told when I pointed it out today that it was impossible to clean so they didn’t do it.
All they do is whip down the tanning surface.
When I asked to cancel my membership immediately I was told I’d have to call in on Saturday because that is the only time the owner is available. I asked to leave a message for him to call me and was told and I quote, «You know he has a full time job right?». Yes — I also have a business which I work a lot more then full time with so I understand. And personally I’d rather have the number of the unhappy customer so that I can reach out immediately and have the solution handled. I certainly don’t want my staff undervaluing the time of an already unhappy customer.
This place is a simple case of you get what you pay for — it’s cheap not affordable and not a great value. I’ll be happily paying somewhere else.
I am so sorry I let this run so long — I should have gone with my gut an canceled months ago.

My husband and I have both tanned at this salon a couple of different times. The girls are ALWAYS very friendly and they do everything they can to make sure you don’t wait long, even if they give you a courtesy upgrade.
The beds a clean and they have a wide variety of selection for your tanning needs.
We like how fast, easy and convenient the location is to get to! The owner is A+++ and def knows how to run a business. We stopped tanning temp due to moving but if/​when we are in the market for tanning again we will be back for sure!!!

I LOVE this place. I went in for my first mystic tan, and girl who worked there took me through it, step by step, and she was so sweet. I went in a second time (received a coupon, but one get one free!) and again the girl behind the counter was, again, so sweet! I believe she was the owners daughter. They made me feel comfortable, and gave me great tips for a perfect mystic tan. I looked great for my vacation! I HIGHLY recommend this place!

The staff at this location is GREAT. Super friendly to everyone. Even the first time I went acted like I’d been coming to this location for ages. All of the beds that I’ve used have been really nice and have produced great results.
All of the beds are cleaned between each use, you can watch the employees going in right after someone finishes. I’ve been upgraded to nicer beds when all of the beds at my level have been full multiple times as well.
There is usually a wait at the busier times (such as 5:30 on a weekday since there is a rush to get there after work for most people it seems) But they handle the rush well and get you in and out as quickly as possible
Overall a great place to go.

I was skeptical about going to tanning salons at first because I always pictured pretentious, snobby people and it would take every ounce of my being not to snap on them the first second I sensed attitude, but Desert Escape is the exact opposite of that. Friendly staff & moderately priced monthly packages are great. My only gripe is that there always seems to be something being maintenanced and the carelessness of sloppy customers lotion splatters on the walls that seem to go unnoticed. Other than that, I love this place and would recommend it to all.