Premier Dental

The dentists seem to be pretty good, but don’t bother with this office. The receptionist is extremely rude. I stayed with them for a year, thinking maybe she was just having a bad day, no such luck. Every single time I have had any interaction with her she has been very, very rude.

I have been going to Dr. Small for many years. I love going to her as she is so friendly. No other dentist is as gentle with their patients. The staff are all incredibly friendly and you can tell they all get along well and enjoy each other. I have never had a problem with the receptionist. I have heard that some who complain are typically those who don’t pay their bills or miss several appointments and get rude when she won’t accommodate their lack of concern for other’s time. By far this is the best dentist I have been to. There is a reason why everyone in our neighborhood recommends them.

It is really unfortunate that this dental practice has the receptionist it has. As has been expressed by other reviewers, the receptionist is extremely rude. I was a patient of this practice a few years ago and I left because even the smallest, most routine interaction with the receptionist was unpleasant and sometimes down right rude. I have a small dental emergency so I called today to schedule an appointment figuring it would be easier to return to a dentist I’ve seen before and have a relationship with vs. finding a new dentist in the middle of having a dental problem. The interaction with the receptionist was just as horrible as ever. My husband is the most easy going guy around and he too has trouble with this receptionist. He has put up with her in the past because he likes the dentist but this is the end of that. I’ve tried leaving a message for the dentist so I can speak to her of my concerns. I know from my own experiences and those of others in our community that this is an ongoing problem. I have not had a return call which leads me to believe that either the receptionist is not relaying the message or the dentist really doesn’t care about how her practice is handled and regarded.

No on likes going to the dentist, but I’m a fan of Dr. Small. She’s gentle and delightfully earns her name (world’s tiniest hands!) which is great for someone who has to root around in my mouth. The hygienists are OK. Some better than others. As a side note, the one-​star review of this place (if it’s still online) epitomizes what’s wrong with Unilocal’s review system.

I can’t speak for the dental services provided at this office because I didn’t get past the extremely rude receptionist. How would I have known that Premier Dental in Avon Lake wasn’t affiliated with Premier Dental in Westlake when I asked for an appointment at the Avon Lake location and the rude receptionist responded with horrible attitude and tone, «first of all we don’t have a Westlake office»! I kindly responded, I will just call another office. Probably a common mistake since the communities are so close together and dentist commonly open satelite clinics. Poor first impression.