Giant Eagle

I’m beginning to think that all giant eagles now have problems with customer service. I tried to use the self checkout lane and need to find someone to scan their code for age restricted items. I have a hard time finding someone, so much for the fast self checkout. I said thank you and she just walked away. No «you’re welcome» or sorry for the wait. I will be taking my shopping to a new location. So long dirty bird.

Produce is always over ripe. Prices of shelf products seem to be high. Cashiers and baggers are rude, never acknowledging the customers. Only good thing they offer double coupons and fuel perks.

Seems like a low level supermarket. Not clean and appears low quality. A no comparison to Heinens the other grocery store in the area. Just went for a few sale items but not worth it.

I have been shopping at this location (many stores) for 40 years. The last few years this store has declined to an all time low. Today, I opened two packs of ground chicken, and it smelled soooo bad. I took my receipt to customer service (cringing when I saw the mean, unfriendly, non helpful woman who always works there). She rudely told me I should have brought the product in. I responded that I didn’t think it wise to bring a bag of 2 pounds of reeking meat in to the store, but offered to go home and get it. The manager (Joe) was not apologetic at all, and also admonished me for not bringing the stinking meat back. They did credit my card. It appeared no effort was made to check remaining stock of the product. This is not the first time something like this has happened. I refuse to buy any produce here anymore, because it is often rotten inside. Lately, their selections in almost every department are dwindling– like they aren’t restocking. I do all my regular grocery shopping at Heinens, and stock up at Costco– but once in awhile out of convenience I end up here. I think that will end now. The store is dirty, the quality is poor, and most of the staff are rude and unhelpful.
Other giant eagle stores in ohio are sooo much better. I don’t think the Avon Lake store even cares if customers are happy.

I like this place. It’s clean, fast, and everyone is friendly. The prices are a little on the up scale side, but what can you expect from Avon Lake?

I used to be an huge shopper of this store. However the last feet months. The customer service has declined and the prices skyrocketed! Even their «sale» items are really not bargains. When ever possible I shop elsewhere.
Another huge problem… The amount of check out lines open. Waiting 15 – 20 minutes with a child is not so much fun.
Step it up guys! You used to shine now keys bring it back

Meat selection isn’t always appealing and I find that the produce isn’t very good quality. I’ll buy tomatoes that look nice and in 2 days, I have to toss, same with bagged salad mix.

I’ve become a regular at this Giant Eagle since moving to Avon. It’s closer and less crowded than Westlake and I don’t have to worry about getting shanked and mugged like I do at the Sheffield location.
One little tip: go early on Sundays. By 2:00 their produce section is pretty much down to the bare minimum.