Soffer Health Institute

I was titled as a «Disgruntled» patient. I suggest not to keep your computer opened so other patience can see all patience personal information including phone numbers and insurance information. After about 20 procedures I thought I would be able to see lots less veins but it only go worse. I had one doctor who seemed like he knew what he was doing but he left to work elsewhere. I then had a newly hired doctor who had poor bedside manners. I was laying flat on my stomach and then he would stick needles in me without warning. I told the Dr. to tell me when he is ready to stick me with the needle so I can hold tight. It did hurt and I am not very sensitive. I was needled and then I couldn’t walk on that that foot because it was so swollen underneath. I was told I have flat feet and to see a podiatrist. Then another appointment the same thing happened. After an ultrasound they still couldn’t figure it out. The needle was not inserted properly. The swelling went away after about 2 weeks. Then they closed their West Palm Beach location and the next office was in Adventura, Miami. That was a long hike. After several months of no improvement, I made an appointment for that office to see my legs before and after. I had to wait 2 months for the appointment and then had to wait almost 3 hours to be seen. Horrible. They took a picture of the back of my leg and I said well that didn’t look that bad but still it didn’t disappear. I was told once they opened up the blocked veins, then the blood would flow better and some of the veins would disappear. Well that was not the case. I had a groupon for the superficial vein and I was added to the training classes so I can get some free treatments. All for nothing. When I got home I asked my son to take a picture of the same leg and what I saw was very different from the picture they took. Their camera is set so you don’t see the truth. I wish I can add the pictures they took and what I took. They will milk your insurance, then try to milk you. I was told it would cost an additional $ 2800.00 to fix what they said would be needed to complete. In the meantime, the veins grew so quickly that it’s worse than before. 7 months after the last treatment and the veins are way worse then when I first walked in. Waste of time and money. Horrible.

Excellent staff and great results. Received several sclerotherapy treatments for varicose veins.

The Deerfield Beach location is horrible. I initially purchased a Groupon for scleotherapy to be advised when I got there that I needed to do an ultrasound ($ 300) to find the source of the spider veins. I reluctantly agreed because the entire place is dirty, unorganized & feels more like a geriatric supply store than a medical office but I figured it was just an ultrasound. The P.A. was uninformative and was rude when I asked for more information on the procedure they were telling me I needed. I guess I was just supposed to say ok without finding out specifics on what they were going to inject and where they were going to cut. She also told me wrong information regarding flight travel limitations after the procedure. Communication isn’t their forte either. Instead of calling to follow up, they send you emails to either fill out personal info to join their network to view your update or you’re directed to download an app to your phone. They were supposed to call my insurance to see what was covered & contact me. I ended up having to contact them to be told there wasn’t a response from my insurance but ironically 2 minutes later was called back to inform me of my benefit. I was also told that I can’t have the procedure done this year because the Dr is on vacation the last 2 weeks of December. Bad practice all around. I have opted to go elsewhere for the procedure.

Excellent staff and compassionate and down to earth Doctors worth traveling almost 2 hours to get here, feel extremely comfortable here

I was very impressed with the Doctor’s bed side manners. His office staff was very courteous and professional as well. I was recently treated for my varicose veins and have had amazing results. Highly recommend Dr.Soffer.